Hotel Chems

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Jardin Majorelle-Yves Saint Laurent Mansion

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Location summary

Neighborhood: Arset El Bilk

Great for visitors

City-center area around medieval Koutoubia Mosque, with peaceful Parc Lalla Hasna & Cyber Park.

200 m

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Top sights

Restaurants

Airports

Transit

Jemaa el-Fna

Point of interest

14 min

Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.

11 min

Koutoubia

This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.

3 min

Mamounia Hotel

Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.

9 min

Bahia Palace

Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.

8 min

Ibn Youssef School

16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.

12 min

Saadien's Tombs

Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.

14 min

Badi Palace

Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.

20 min

Yves Saint Laurent Museum

Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.

11 min

Medina of Marrakesh

Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.

17 min

Menara Gardens

12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.

12 min

Le Jardin Secret

Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.

16 min

Dar Si Said

Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.

8 min

House of Photography in Marrakech

Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.

12 min

Les Jardins de La Koutoubia

Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.

10 min

Restaurant L’Italien par Jean-Georges, Marrakech

Restaurant

4 min

Table Du Marche

French restaurant

5 min

La Table

French restaurant

5 min

Fouquet's Marrakech

Restaurant

7 min

Cafe & Restaurant Traditionnel

Restaurant

3 min

Ait Bougumez Restaurant

Moroccan restaurant

4 min

Fine Mama

Moroccan restaurant

4 min

Le Tobsil

Restaurant

7 min

Ksar Essaoussan

Moroccan restaurant

8 min

L'Orangerie

French restaurant

7 min

Marrakesh Menara Airport

Taxi

16 min

Transit

25 min

Koutoubia

Walking

6 min

Koutoubia1

Walking

6 min

Sidi Mimoun Region

Walking

9 min

Sidi Mimoun

Walking

7 min

Ph Koutoubia

Walking

9 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

3.3

Fair

904 Google reviews

People often mention

EVANGELOS, 2 years ago

Very good hotel, value for money. The hotel is opposite the lux La Mamounia Hotel and nearby the Medina. The location is perfect. Breakfast is not lux...

Visited in February 2020

EVANGELOS, 2 years ago

Very good hotel, value for money. The hotel is opposite the lux La Mamounia Hotel and nearby the Medina. The location is perfect. Breakfast is not lux...

Visited in February 2020

Photos

Exterior

Food & Drink

Amenities

Bedroom

About this hotel

Set in the vibrant Medina quarter, this casual hotel is within a 15-minute walk of Saadian Tombs, Koutoubia Mosque, and the Jemaa el-Fnaa market square.

Check-in time: 2:00 PM

Check-out time: 12:00 PM

Popular amenities

Pool
Breakfastfree
Wi-Fifree
Parkingfree

Web results

http://www.chemshotelmarrakech.com › index_fr

Chems Hotel, Marrakech, Maroc. A partir de MAD443.

Chems Hotel est un établissement 4 étoiles idéalement situé à Marrakech. Pour faciliter votre séjour, nous vous proposons un service de réception disponible ...

http://hotelchems.com

Hotel Chems

Bienvenue. Dans la ville de Beni Mellal, vous trouverez une oasis de verdure qui vous attend – Hotel Chems. Nous nous réjouissons de votre réservation. Si ...

https://www.tripadvisor.fr › ... › Hôtels Marrakech

Hotel Chems (Marrakech, Maroc) : tarifs 2022 mis à jour, 665 ...

Hotel Chems, Marrakech dès 40€ sur Tripadvisor: Consultez les 1 025 avis de voyageurs, 818 photos, et les meilleures offres pour Hotel Chems, classé n°608 ...

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فندق نوفوتيل هيفيرينادج مراكش‎

Oudaya Hotel Marrakech & Spa

From

Booking.com

د.م.‏ 1.100

Riad Palais des Princesses & SPA

From

Booking.com

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

Rooms1.5Location4.7Service3.4

Reviews on other travel sites

Ratings by traveler type

Families
3.1/5
Rooms
1.5
Some guests said the rooms were dated, and that cleanliness & maintenance could be improved
Some guests mentioned the bathrooms could be improved
Location
4.7
Near the city center; sightseeing nearby
Service
3.7
Guests appreciated the friendly, professional staff
Guests enjoyed the pool
Guests spoke highly of housekeeping, though some said reception could be improved
Couples
2.9/5
Rooms
1.0
Some guests said the rooms were dated, and that cleanliness & maintenance could be improved
Some guests mentioned the bathrooms could be improved
Location
4.8
Near the city center; sightseeing nearby
Service
3.6
Guests appreciated the friendly, professional staff
Guests enjoyed the pool
Some guests said reception could be improved
Solo
3.2/5
Rooms
1.5
Some guests noted the beds could be improved
Some guests commented cleanliness & maintenance could be improved
Some guests mentioned the bathrooms could be improved
Location
4.6
Sightseeing nearby
Service
3.2
Guests appreciated the friendly staff
Some guests said reception could be improved
Business
3.0/5
Rooms
1.5
Location
4.7
Service
3.1

Reviews

People often mention

Katie Hendersona month ago on

Google

5/5

Very beautiful hotel! I got locked out of my room at 11:30 pm and the front desk staff was very helpful. The balcony rooms overlook the mosque.

Dragon “Alex” flya month ago on

Google

1/5

One of my worst experiences ever ... If you feel am exaggerating try having hundreds if not thousands of ants covering almost all the floor !!! on top of that you don't feel the managment are even trying to resolve the issue or follow up on it. when you have a kid that can't sleep comfortably or safley in a room that cost 730 DH ( 73$ ) a night...well thats a big RED FLAG !
Breakfast items looks cheap and not much to select from or even consider having.

Rooms1.0

Service1.0

Location3.0

Read less

Wiame Belhadj2 months ago on

Google

1/5

We booked from the application booking.
And when we arrived there, the receptionist said that the air conditioner is not working in all the rooms. But when we asked the people staying at the hostel, they said the opposite.
So technically she wanted to give us rooms with a problem in AC. And we left.

Trip typeVacation · Family

Service1.0

Read less

Gizzy5 months ago on

Google

3/5

Definitely not 4* but still a good hotel and great location....worth the price.
I'll start with our arrival which is a bit negative. …

Definitely not 4* but still a good hotel and great location....worth the price.
I'll start with our arrival which is a bit negative.
We arrived early (11am) on 3rd May 2022 and was told straight to the point by Bushra at reception desk that rooms wont be ready until 2pm. She didn't even bother to ask our names and check that we even had a booking, she just told us to come back later and when we did return at 2.30pm, she didn't serve us until last.
She took care of the other guests first (arabic/french speaking... we speak neither), despite the fact that we were standing directly in front of her, waiting before two other couples. Once everyone else had cleared, she dealt with us with a nice smile and pleasantries. We decided not to say anything at this point as we just wanted our room since we had been up from 3am that morning. She needs to treat all guests equally. Customer service skills need addressing..
Room:
We were allocated room 234 which overlooks the car park but not an unpleasant view. Rooms are basic but clean. There is currently some painting undergoing on the second floor (3rd May).
No tea/coffee making facilities in the room.
Although there is supposed to be wifi available in rooms, we were unable to connect at all so had to go and sit in the foyer for internet. We asked another receptionist and she explained there are 10 wifi points around the hotel so you just have to keep trying. We didn't manage to get wifi in our room at all for the three days of our stay. There is A/c in the rooms, not the best but it was fine for this time of year. There is a 2 pin electric point under each bedside table and my standard phone cable just managed to sit on the table so you might want to consider a longer lead.
No shampoos/conditioners in the bathroom, just handwash next to sink and a bodywash in the shower. There is a basic hair dryer in the bathroom. Not sure what cleaning services are like as we didn't ask for our rooms to be cleaned.
Breakfast:
Breakfast restaurant is a good size with option of eating inside and outside. Croissants, pastries, boiled eggs, scrambled eggs and their traditional Mseman (square crepe), Bssara (bean soup).
Cheese slices, olives, one choice of sliced meat, two choices of cereals, tea coffee, orange juice.
The staff are a bit slow to replenish food but otherwise breakfast is acceptable.
There is a nice size outdoor swimming pool and gardens which can get busy but there are plenty of sun loungers around.
Note:
Carrefour supermarket 15 min walk or 6 mins by car from hotel.
Other than the negative start, we would definitely stay here again, it's a great location and good value for money.
Summary
Excellent location
Basic hotel
Value for money
Would recommend
Would stay here again
Don't expect luxury
Reception staff should treat all their guests the same.

Trip typeCouple

Rooms3.0

Service2.0

Location4.0

Read less

Gizzy Aziz5 months ago on

Google

4/5

Definitely not 4* but still a good hotel and excellent location....worth the price. …

Definitely not 4* but still a good hotel and excellent location....worth the price.
I'll start with our arrival which is a bit negative.
We arrived early (11am) on 3rd May 2022 and was told straight to the point by Bushra at reception desk that rooms wont be ready until 2pm. She didn't even bother to ask our names and check that we even had a booking, she just told us to come back later and when we did return at 2.30pm, she didn't serve us until last.
She took care of the other guests first (arabic/french speaking, we speak neither), despite the fact that we were standing directly in front of her, waiting before two other couples. Once everyone else had cleared, she dealt with us with a nice smile and pleasantries. We decided not to say anything at this point as we just wanted our room since we had been up from 3am that morning. She needs to treat all guests equally. Customer service skills are so important in the hospitality industry.
Room:
We were allocated room 234 which overlooks the car park but not an unpleasant view. Rooms are basic but clean. There is currently some painting undergoing on the second floor (3rd May).
No tea/coffee making facilities in the room.
Although there is supposed to be wifi available in rooms, we were unable to connect at all so had to go and sit in the foyer for internet. We asked another receptionist and she explained there are 10 wifi points around the hotel so you just have to keep trying. We didn't manage to get wifi i our room at all for the three days of our stay. There is A/c in the rooms, not the best but it was fine for this time of year. There is a 2 pin electric point under each bedside table and my standard phone cable just managed to sit on the table so you might want to consider a longer lead.
No shampoos/conditioners in the bathroom, just handwash next to sink and a bodywash in the shower. There is a basic hair dryer in the bathroom. These are not complaints, just observations. Not sure what cleaning services are like as we didn't ask for our rooms to be cleaned.
Breakfast:
Breakfast restaurant is a good size with option of eating inside and outside. Croissants, pastries, boiled eggs, scrambled eggs and their traditional Mseman (square crepe), Bssara (bean soup).
Cheese, olives, sliced meat, tea coffee, orange juice.
The staff are a bit slow to replenish food but otherwise breakfast is fine.
There is a nice size outdoor swimming pool and gardens which can get busy but there are plenty of sun loungers around.
Note:
Carrefour supermarket 15 min walk or 6 mins by car from hotel.
Marrakeck doesn't have uber. They have either small or grande taxis. The smaller taxis are metered. The grande taxis can charge you whatever they want, however we were told by many taxi drivers that airport rate (to and from) is now fixed at 100MAD.
Other than the negative start, we would definitely stay here again, it's a great location and great value for money.
Summary
Excellent location - yes
Value for money - yes
Would recommend - yes
Would stay here again - yes
Reception staff should treat all their guests the same.

Rooms3.0

Service3.0

Location4.0

Read less

João Lourenço3 weeks ago on

Google

1/5

My roommate money was stolen in the room by a cleaning lady. She was seen in the security cameras, but they tried to put the fault in our collegues. After we called the police and make a formal complaint the money "magically" appeared in the back side of the couch on the floor. Ps: the money was in his trousers in an envellope.
Beside that the AC was not working and the recepcionist is very indelicade.

Trip typeVacation

Rooms2.0

Service1.0

Location2.0

Read less

Mohammed Khan5 months ago on

Google

3/5

If you want to stay in centre of marrakech then this is the place.
Would have give 5 stars but the Air conditioning does not work at all it was 40 …

If you want to stay in centre of marrakech then this is the place.
Would have give 5 stars but the Air conditioning does not work at all it was 40 degrees and I have to sleep in the balcony.
Did speak to reception but no luck .
5 star for breakfast.

Trip typeVacation · Friends

Rooms3.0

Service3.0

Location5.0

Read less

irvine allan5 months ago on

Google

3/5

2 star at best.no fridge in room .corridor to room very dark no hook for showerhead.chipped plates .dated furniture and no WiFi in room.great pool and oranges from the garden are devine

Rooms3.0

Service2.0

Location5.0

Anna Kenneally11 months ago on

Google

2/5

More like a 2star hotel, bedrooms, corridors & lobby all need a good clean & paint job. Not Covid safe. Pool area is lovely though

Julia Carbonaro2 years ago on

Google

4/5

Really nice hotel with an amazing garden and big swimming pool. The rooms are not huge but they all have a nice private terrace with a coffee table to relax outside. …

Really nice hotel with an amazing garden and big swimming pool. The rooms are not huge but they all have a nice private terrace with a coffee table to relax outside.
Only reason I gave 4 stars instead of 5 is the breakfast that despite having quite many choices didn't really satisfied me.

Trip typeVacation · Friends

Rooms5.0

Service5.0

Location5.0

Read less

Katharina Herborn2 years ago on

Google

1/5

Very noisy. Could even hear someone snoring in the neighboring room. Very low standard, probably worst accommodation I have stayed in ever. Pool ok, but next to a noisy construction site. This hotel need a full scale renovation or better stop their services. One star is still too much...

dklairy2 years ago on

Google

3/5

Not really 4 star hotel
First we ve been given a family room at the ground floor that was very dark and cold (4 photos at the end are from this room) and then we asked to change rooms …

Not really 4 star hotel
First we ve been given a family room at the ground floor that was very dark and cold (4 photos at the end are from this room) and then we asked to change rooms and they gave us 2 connecting on the upper floor the 2nd floor, rooms 227 and 228 looking at the pool and thanks god both were decent. The size was ok and were very sunny. The breakfast is just ok but definitely the hotel needs renovation. The location though is really good. You just pass through Koutoubia mosc in the corner and you re at medina and souks. Not allowed to bring waters drinks and food in the hotel

Rooms3.0

Service3.0

Location5.0

Read less

Antonio Gomez2 years ago on

Google

3/5

Good things:
Big bed, balcony and breakfast. Big room as well and bath. …

Good things:
Big bed, balcony and breakfast. Big room as well and bath.
Bad things: No plugs near the bed, the only one is very very far away. You need an extension wire and a thief plug.
Very expensive services out of the booking, for example dinner if you don't have it included, or baggage deposit service… they charge a lot.
They don't speak english.

Rooms2.0

Service2.0

Location2.0

Read less

AMiNe LBJa year ago on

Google

3/5

The rooms are good.. the chairs beside the pool are very old and rusty, needs a total renovation.. the breakfast is horrible nothing but jam and butter.. the staff are nice but the blonde old lady at the reception is rude

Haroon Mahmood3 years ago on

Google

5/5

The hotel is good. Staff are nice and friendly. However they could improve the selection of food for breakfast. Hotel has security guard 24/7. Pleasant place to stay at very welcoming and friendly

Mengyang Wang4 years ago on

Google

2/5

2 stars are for the location ONLY. It's close to the Medina and the big market, less than 15 mins walking. Also very close to one of the the Mosque on the way to the big market. …

2 stars are for the location ONLY. It's close to the Medina and the big market, less than 15 mins walking. Also very close to one of the the Mosque on the way to the big market.
Room is small and very old, definitely not a 4 star hotel as they claimed. Bathroom doesn't have shower head, only a hand held one.....
The table in the room doesn't have a chair, so not sure what is the point for having the table.....
The garden is good though and the swimming pool is nice.
In one word, if you are looking for a cheap place to stay and be close to the Medina, it is okay. Otherwise you can find better place with better price I believe.

Read less

John-Henning Rath7 years ago on

Google

3/5

The service and the room is good. The bartender I'm afraid is not so good. Mixed drinks are absolutely terrible, so I'd go for a bottle of something. Breakfast and dinner buffet is great, with good food. I know it may be much to ask, but i wish all worked supposed to serve guests could speak English.

Reham Khamis5 years ago on

Google

1/5

NOT RECOMMENDED!!
The degree was 40 and the air condition was broken in the hotel. The staff were …

NOT RECOMMENDED!!
The degree was 40 and the air condition was broken in the hotel. The staff were rude to us when we complained except for Bushra.
The manager Abed Al Wahab was so rude to us, he tried to find a new room and said (That's what we have and this is our AC, why you don't like it).
We stayed at the balcony at 4 am trying to smell fresh air. We couldn't sleep for 2 days.
The shower was broken.
The mattress was uncomfortable at all.
Horrible lighting.
We enjoyed our stay in Marrakech, but this hotel ruined everything!!!
The breakfast and the pool were good.

Read less

Shredder Chris4 years ago on

Google

4/5

Chems is a clean, tidy, friendly hotel and very reasonably priced. The rooms are cool and quiet, with all the standard basic hotel room facilities. Breakfast consists of pastries, pancakes, cereal - what you're would consider a continental breakfast I suppose. Good and plentiful coffee though. Possibly the best feature of the place itself is the pool and gardens, which are quite luxuriant for somewhere as arid as Marrakech. Always interesting to see a few tortoises wandering through the flower beds as well. The hotel is five minutes walk from the Medina, so very well situated for getting into some of the more interesting areas of the city. It's not the Radison but it's very reasonably priced, clean and friendly!

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Noel Papantonaki2 years ago on

Google

5/5

AMAZING LOCATION.... the hotel is right in middle of the city and literally you can walk everywhere if you like to walk!!
Right outside of the hotel exist always taxi and carriages... …

AMAZING LOCATION.... the hotel is right in middle of the city and literally you can walk everywhere if you like to walk!!
Right outside of the hotel exist always taxi and carriages...
The hotel is right next to Koutoubia Mosque and and less than 5 min walk from Jemaa el fna. Also Mellach market, Bahia palace and El Badi palace is just 10 min walk!!! 👌
BREAKFAST.... is a very long buffet that can cover every simple need. Exist on the table everything for to start your day without to feel hungry.
So, every morning i really enjoyed my breakfast with a nice cup of coffee right next to the pool in the garden watching the sunrise and the view of Koutoubia Mosque which was in front of me.😊😚🌺🌴🍃🌵
ROOMS where nothing more than what i expected...
Simple, clean and OK for this destination. Our cleaning woman was amazing and she change our towels every day.
Don't book your transport through the hotel because even if you book a taxi earlier, nobody can guarantee that it will wait for you when you arrive at the airport........ 👎👎
Outside of the airport exist 1000 of taxi waiting for new arrivals and they can not charge more than 150 MAD for 2 person's because as i realise this is the minimum tariff for transport in or out of the airport. Which is 15€.
Menara airport is about 5 km from the centre of Marrakech!!
About the staff in the reception and the front desk right in front of the entrance of the hotel........ just no comment .....
I didn't let it ruin my wonderful holiday 🙃🍃🌵🌴🌺🐦🐫🌻🌼
P.S. Even if the hotel is in the centre of Marrakech, is at absolutely right location for to hear NOTHING of the noisy situation of the city.
Very peaceful and quiet neighbourhood!! 👌

Trip typeCouple

Rooms3.0

Service4.0

Location5.0

Read less

Simon Wismeth8 years ago on

Google

3/5

Strange that all the ratings have been done in the same period of time :-) !
The hotel is ok, but nothing special. The pool is nice, rooms are ok. …

Strange that all the ratings have been done in the same period of time :-) !
The hotel is ok, but nothing special. The pool is nice, rooms are ok.
Breakfast is a bit disappointing: orange juice is stretched using water (fresh juice is normal in Moroko), peppermint Tea does not taste fresh at all. 30 minutes before breakfast ends the buffet is empty and not being refilled.
In max 10 minutes working distance are a lot of options for dinner.

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Abdelghafour Saidi3 years ago on

Google

1/5

Worst experience ever, paying for the best service to get the worse.
Staff doesnt care about anyone air conditioning not working outdated rooms, no real maintenance , at breakfast set on a chair and it was broken fail and the worst part was that all the staff at breakfast area didnt Care at all...
The photo you see is the chair and yes it is my arm been hit hard by the corner of the chair when I fail and no one cared...
When I asked to file a complaint all I was offered was an empty piece of paper to put what I want..not even an official form...
As for breakfast it was a joke, open jars large jars with jam...salad not fresh, scrambled eggs that looked like ....(no need to say more)
Dont go to hotel chems for any reason. Trust me you will regret it.

Read less

Vitalij Dolgih5 years ago on

Google

3/5

Regular hotel, not 4 star , definitely. But it's as hotel , if you are looking for one , and don't want to stay in riad. It's overpriced , and everything is old. Prices are big as Uk one's, like London regular network hotel. Room cleaning service working till evening and pretty good. Good security service. Location is great , just 10 min walk away from Koutubia mosque. They provide most of the tour available in Marrakesh. We had a bad experience with the tour , and after complain had our money back . Some of the staff was quite rude. Most important and annoying part , is that you pay more money from what they advertise.

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Ari Bastos5 years ago on

Google

3/5

I would say this is a 3 stars hotel. The place is all right, the Garden is nice, the staff is ok as well. Breakfast is variated. The matress at the room was good and also the pillow. …

I would say this is a 3 stars hotel. The place is all right, the Garden is nice, the staff is ok as well. Breakfast is variated. The matress at the room was good and also the pillow.
The location is very good as well: close to the medina but minutes away from the noisy and stress of it.
Last but not least, they serve alcohol at the bar.
Also, the hammam prices are way better than in the medina.
Diría que es un buen hotel 3 estrellas. El lugar está bien, el desayuno también. Está bien ubicado, cerca de la plaza central pero alejado del bullicio de la medina.
Dato interesante, sirven alcohol en el bar. Los precios del hammam son mejores aquí que en la medina.

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EVANGELOS2 years ago on

9.5/10

Very good hotel, value for money. The hotel is opposite the lux La Mamounia Hotel and nearby the Medina. The location is perfect. Breakfast is not luxury but is ok. The staff is very kind.

Visited in February 2020

EVANGELOS2 years ago on

9.5/10

Very good hotel, value for money. The hotel is opposite the lux La Mamounia Hotel and nearby the Medina. The location is perfect. Breakfast is not luxury but is ok. The staff is very kind.

Visited in February 2020

Saamer Jasem5 years ago on

Google

1/5

Probably the worst place I've stayed. Rude staff (apart from Bushra at reception) dirty rooms, poor bathrooms and weak to non-existent Wi-Fi. …

Probably the worst place I've stayed. Rude staff (apart from Bushra at reception) dirty rooms, poor bathrooms and weak to non-existent Wi-Fi.
It was 40°C when I stayed and the air conditioning was broken. It took me having to shout at the manager who was reluctant to offer a new room. The whole hotel is dated and overrated and I would not recommend anyone to stay there.

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Asik Miah4 years ago on

Google

2/5

This was supposed to be a 4* hotel, it's the first hotel I have been to that does not provide complementary water. At best this is a 2/3* hotel. Customer service was good so was the house keeping but other than that there isn't much going for it

Tamás Anders5 years ago on

Google

2/5

A 3 star hotel. Wi-fi is slow, the food not the best. But the Garden and the poolside is reál beautyfull! …

A 3 star hotel. Wi-fi is slow, the food not the best. But the Garden and the poolside is reál beautyfull!
They said, the dinner is 100, but they calculated us 150/person at the end. That was not correct.

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Nadia Khaliq2 years ago on

Google

2/5

Worst hotel ever, when we arrived we had to wait an extra hour as our room wasn’t done. When we then got to our room it was cleaned in a rush and bed wasn’t made properly and the bed sheets were not fresh!
Breakfast wasn’t nice at all. Never staying here again

Trip typeVacation · Couple

Rooms1.0

Service2.0

Location4.0

Naz Amin2 years ago on

Google

5/5

No complaints. pleasant staff. Good location. Fairly clean. Breakfast could have been a touch better but would still go back if I visited marrakesh again

Trip typeFriends

Rooms4.0

Service5.0

Location5.0

E.T2 years ago on

Google

1/5

Very unfriendly and selfish young woman at the reception. The room was not very clean. Breakfast was really bad. Would not recommend this hotel.

Trip typeCouple

Rooms1.0

Service1.0

Location1.0

Wasif Hussain3 years ago on

Google

1/5

No iron and the hotel claims it is a 4 star hotel. Bedrooms need a makeover , rubbish breakfast cold food. Plaster falling off in bedroom. AC doesn't work

F.R. Bodha3 years ago on

Google

3/5

Rooms are ok, just not 4star ok. Great location to visit djema El fna if you wanna walk, saves taxi money 🤑
Breakfast was also good.

L. Smits3 years ago on

Google

1/5

Do not visit. The rooms are disgusting. Locks are broken. We got a familyroom we did not ask for and couldn't lock the door to the room where strangers were staying. Basically everyone had access to our stuff. Rude staff!

Hsin Pei Li3 years ago on

Google

4/5

A little bit old, but okay. There is a swimming pool and beautiful garden. Nice breakfast with pancakes and many kinds of bread.

Chiara Ristori3 years ago on

Google

3/5

3 stars...ONLY for : position, swimingpool and the garden with Ketoubia's view.
For the Rooms, the services (like clean and breakfast) i Have to put max only 2 stars.

Hamza Chucka year ago on

Google

1/5

Reception staff not welcoming...really bad colors and poor light in the rooms...doors not secure...not comfortable bathroom...the feeling of not a clean place...the only good thing is the garden and the location

Romain Delyfer4 years ago on

Google

3/5

Pretty decent place.. Though it looks more modern when looking at pictures than it actually is.
Coming there at night can be a little surprising since the place seems pretty dark, which makes it look like an horror movie :0

Ghosthorp6 years ago on

Google

4/5

Good hotel in an excellent location. Walking distance to the Koutobia mosque and Jemaa el Fna. Rooms clean and beds comfortable. Looking to stay again next year.

Józef Lisowski5 years ago on

Google

4/5

Everything is OK, expect bathroom. They should be renewed. Hotel stuff very polite and friendly. Water pool very nice, clean.

Winter Apricot4 years ago on

Google

4/5

Good views and vibes, good reception and services, clean and tidy, and I loved the swimming pool "day time and at night", I liked the breakfast buffet too.

Tarek Tangera year ago on

Google

5/5

An incredibly beautiful experience i had in marrakech and one of them is the fine treatment i received from the employees of this hotel 👍👍

Xin Y5 years ago on

Google

4/5

it's okay, but not provide shampoo and shower gel. Importantly, the wifi in room is gross.

Дмитрий Шабановa year ago on

Google

4/5

Old but not bad hotel. Good Wi-Fi.

damian walsh4 years ago on

Google

3/5

Hi it's in the centre which is a big advantage.it took us 2.5 hrs too book in , but after that sat round the pool with my son while the wife went shopping.a bit noisy.

Scorpiona year ago on

Google

4/5

Really nice hotel but food not good

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

Yolanda Fernandez4 years ago on

Google

1/5

No air conditioning. No elevator. Bad service. I guess you get what you pay for. I dont recommend.

silviu iliuta3 years ago on

Google

3/5

Nice rooms. Good breakfast. Offer airport shuttle service.

John Pappas5 years ago on

Google

5/5

Fabulous hotel in a great location. I would definitely stay here again.

Rizwan Ahmad3 years ago on

Google

1/5

Rubbish hotel. Very poor customer service. Central heating was not working at all and no one bothered to fix it despite several reminders. Staff does not understand English.

Felicitas Maria Aranda2 years ago on

Google

1/5

This hotel is very dirty and ugly!
I dont recomend it.

Benjamin Jakob2 years ago on

Google

5/5

Very nice place of excellent food enjoy the day and your dinner

Christopher Brierley3 years ago on

Google

1/5

Very basic rooms & service. Nice pool.

Tsz Chung Lo5 years ago on

Google

2/5

No hot water at night, better get your shower early in the evening or morning

laajali fouad3 years ago on

Google

1/5

They have No AC working rooms are too hot. They said they gonna fixed but they never did

Trip typeVacation

Rooms1.0

Service1.0

Location5.0

L Casa3 years ago on

Google

3/5

Old hotel all looks like it doesn't work. It's OK if the price 30euro max.

shah alam Miah8 months ago on

Google

5/5

Very nice

Mohammed Aboumalih2 years ago on

Google

5/5

An amazing view for mosque Ketebia and cheap rooms

Leah Jolliot3 years ago on

Google

4/5

Comfortable family hotel well situated

Batın BALTALILAR3 years ago on

Google

5/5

Nice staff, beautiful garden, close to the city center

Arslan Bhatti6 years ago on

Google

2/5

Good location bad hotel excellent gardens

Azhar Uddin5 years ago on

Google

4/5

Everything is good, but the food tastes a little bad.

Bartek Dyras3 years ago on

Google

5/5

Very central location and nice swimming pool

Laasri Photo6 years ago on

Google

3/5

Close proximity to Place Jamaa L'Fna. Could do with some improvements

Hugo Rosa4 years ago on

Google

3/5

Great location. Closed parking for motorcycles

nemes karoly4 years ago on

Google

5/5

Gorgeous yard with birds and a lot of trees

Adam mohamed Elhamoumia year ago on

Google

4/5

Very good

Ayse Egilmezbilek3 years ago on

Google

3/5

Old fashioned hotel. Just sleep and go type .

khalid elfakir5 years ago on

Google

4/5

Very good hotel %price

Julia Rojas2 years ago on

Google

4/5

Clean. Good breakfast

Sam Cawthra6 years ago on

Google

5/5

GREAT hotel. Even better location

WOLF ON WHEELS5 months ago on

Google

4/5

Top destination

Rooms5.0

Service5.0

Location5.0

Mohsine Nayem5 years ago on

Google

1/5

The badest and smelliest place on Earth

Yassine Essoullami5 months ago on

Google

5/5

best place

Rooms5.0

Service5.0

Location5.0

I. Alyafawi5 years ago on

Google

5/5

Best location and money value

Sapha Bouamara4 years ago on

Google

1/5

Its not the same as the pictures

Gharbi Halim6 years ago on

Google

5/5

Ci teri calm

muhammad ziyad2 years ago on

Google

1/5

Bad place to stay

José Roberto Bettin5 years ago on

Google

4/5

Very nice!

Anita Brown4 years ago on

Google

2/5

Dark and dreary.

Jelena Nova2 days ago on

Google

1/5

This hotel is very bipolar. The 1st room i got was a disaster. If you are in favor of TONS OF ANTS AND YOUR GRAND GRAND GRAND Mother bed linen, fine. No water pressure? Oh, that's how we do that. You pot the dirty towels on the floor? Oh we hag them for you. Wait WHAAAT??? HANG A DIRTY TOWELS AFTER 4 DAYS OF CLEANING FREE, BUT TAKING MY MONEY?? This hotel has a marvelous location, yet the most non existent and humiliating customer service ever. PLEASE NOTE THERE IS NO INTERNET IN THE ROOMS and 90% of times No internet even in the common areas. No fridge nor ice available. AC is not working in many rooms. The noise level is brutal.

Rooms1.0

Service1.0

Location5.0

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Mercedes moreno palacios2 months ago on

Google

4/5

(Translated by Google) Let's see, it is clear that the hotel needs a face lift but it is not bad. We have been in summer staying 5 people in two rooms that communicated and the terraces overlooked the garden and they were decent, correct bathroom and they came to clean. The air worked but it is true that we did not need to put it on because it cooled down at night. We liked breakfast very much.
(Original)
A ver, está claro que el hotel necesita un lavado de cara pero no está mal. Hemos estado en verano alojadas 5 personas en dos habitaciones que se comunicaban y las terrazas daban al jardín y estaban decentes, baño correcto y entraban a limpiar. El aire funcionaba pero es verdad que no nos ha hecho falta ponerlo porque ya refrescaba por la noche. El desayuno nos ha gustado mucho.

Trip typeVacation · Family

Rooms3.0

Service3.0

Location4.0

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Sandra Senaa month ago on

Google

2/5

(Translated by Google) The hotel stands out for its location but it can never be considered a 4 star. We arrived at 12:15 pm but they only let us into the room at 2 pm, because they were cleaning, however we didn't have pillowcases or towels and although clean we consider it to be in need of some repairs, in that waiting time they didn't even offer us anything to drink...The mattresses and pillows are great, congratulations also to the friendly and attentive cleaning lady. If you want air conditioning, you have to ask for the remote at reception...the control on the wall is a mistake. Liquid soap without quality, broken toilet always running water...
There is no information, (none!), security, telephone, meal times, check in/out, city itineraries, in short...nothing.
The Mr from the pool, not at all attentive and impolite, told me to go get the towels, I don't think he understands the concept that we pay him to do his service. Some table service gentlemen are even inconvenient, too friendly, maybe because we don't have male company, but what's too much is annoying. The breakfast buffet is one of the poorest I've ever seen and it's the same every day. Dinner food is well cooked, tasty meats, salads with pasta also very good, other salads acceptable, although one of the days (out of 4) was even poorer than usual between hot and cold.
Some bar and restaurant workers are perhaps more concerned with tipping than with the well being of guests...
To the friendly Mr at the reception, who takes care of the bags and started the check in, our congratulations. Congratulations also to the lady at the reception who always calmly and sympathetically tries to resolve one or another issue.
This hotel should not be on the 4-star scale, anyone who has traveled a lot can tell the difference.
(Original)
O hotel prima pela localização mas jamais se pode considerar um 4 estrelas. Chegamos às 12:15h porém só nos deram entrada no quarto às 14h,porque estavam a fazer limpeza, no entanto não tínhamos fronhas nem toalhas e embora limpo consideramos que está a necessitar de umas reparações, nesse tempo de espera nem tão pouco nos ofereceram algo de beber...Os colchões e almofadas são ótimos, parabéns também à simpática e atenta sra da limpeza. Se quiserem ar condicionado têm que pedir o comando na recepção...o controle na parede é um engano. Sabão líquido sem qualidade, autoclismo avariado sempre a correr água...
Não existem informações nenhumas, (nenhumas!), segurança, telefone, sobre horários de refeições, check in/out, roteiros da cidade, enfim...nada
O Sr da piscina, nada atento e indelicado, disse me que fosse eu a ir buscar as toalhas, acho que não percebe o conceito de que pagamos para ele fazer o seu serviço. Alguns senhores do serviço de mesa chegam a ser inconvenientes, demasiado simpáticos, talvez por estarmos sem companhia masculina, mas o que é demais chateia. O buffet de pequeno-almoço é dos mais pobres que já vi e todos os dias igual. A comida do jantar é bem cozinhada, carnes saborosas, saladas com massa também muito boas, outras saladas aceitáveis, embora um dos dias (de 4) estivesse ainda mais pobre do que o normal entre quentes e frios.
Alguns trabalhadores do bar e restaurante estão talvez mais preocupados com gorjeta do que com o bem estar dos hóspedes...
Ao simpático Sr da recepção, que toma conta das malas e iniciou o check in, os nossos parabéns. Parabéns também à Senhora da recepção que tenta sempre com calma e simpatia resolver uma e outra questão.
Este hotel não deverá estar na escala de 4 estrelas, quem já viajou muito consegue perceber a diferença.

Trip typeVacation · Family

Rooms2.0

Service2.0

Location4.0

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Chris Ann Ekoum2 months ago on

Google

1/5

(Translated by Google) Hotel to flee! Poor service. We paid extra for a room with a view of the garden but we got a room with a view of the parking lot… despite our complaints, no change was made! Rooms without air conditioning. Sewer smells in the hotel and in the rooms! Total scam the breakfast does not look anything like the photos moreover the products are not fresh… the rooms do not look like the photos either. The sheets in our room were changed only once and we had bloodstained sheets when we arrived… To vomit… There is not even a working wifi. I strongly advise against, no strength for this hotel. No business sense, and customer relations are far from their concern. I advise you to go to a hotel where you are considered a minimum.. This hotel does not even deserve 2 stars… It is scandalous.. How can you be so contemptuous of people who run their businesses?
(Original)
Hôtel à fuir ! Service médiocre. Nous avons payé un supplément pour une chambre vue sur Jardin mais nous avons eut une chambre vu sur Parking… malgré nos réclamations aucun changement n’a été fait ! Chambres sans climatisation.. Odeurs d’égout dans l’hôtel et dans les chambres ! Total arnaque le petit-déjeuner ne ressemble en rien aux photos de plus les produits ne sont pas frais… les chambres ne ressemblent pas non plus aux photos. Les draps de notre chambre ont été changés qu’une seule fois et nous avons eut des draps tachés de sang lors de notre arrivé… A vomir… Il n’y a même pas de wifi fonctionnel. Je déconseille fortement, aucun point fort pour cet hôtel. Aucun sens du commerce, et la relation client est bien loin d’être leurs soucis. Je vous conseille de partir dans un hôtel où l’on vous considère un minimum.. Cet hôtel ne mérite même pas 2 étoiles… C’est scandaleux.. Comment peut on être aussi méprisant auprès de personnes qui font tourner leurs commerces ?

Trip typeCouple

Rooms1.0

Service1.0

Location2.0

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Hélène Rémot4 weeks ago on

Google

4/5

(Translated by Google) I am surprised at the negative comments. Certainly the hotel needs a facelift and the big negative point is the capricious wifi but the room came back to us at 22€/person in 1/2 board per day... we cannot ask for an irreproachable palace at that price! The big plus point is its location. The staff is friendly and professional. The restoration is simple but correct. The price/quality ratio is very good.
(Original)
Je suis surprise des commentaires négatifs. Certes l'hôtel a besoin d'un coup de neuf et le gros point négatif est la wifi capricieuse mais la chambre nous est revenue à 22€/personne en 1/2 pension par jour... on ne peut pas demander un palace irréprochable à ce prix là ! Le gros point positif est sa situation. Le personnel est aimable et professionnel. La restauration est simple mais correcte. Le rapport qualité/prix est très bon.

Trip typeVacation

Rooms3.0

Service4.0

Location5.0

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Carina Ramalho3 weeks ago on

Google

1/5

(Translated by Google) I traveled with a group of friends in October. The experience is not to be repeated: Old hotel, breakfast with little variety, the hairdryer did not work and the air conditioning did not work in any room (despite being October it was over 30°C, which made the night quite unpleasant) . To top it off, a large amount of money was stolen from one of the people in the group who "magically" reappeared after a complaint was filed with the police.
(Original)
Viajei num grupo de amigos em Outubro. A experiência é a não repetir: Hotel envelhecido, pequeno almoço com pouca variedade o secador de cabelo nao funcionava e o ar condicionado não funcionava em nenhum quarto (apesar de ser outubro estavam mais de 30°C, o que tornou a noite bastante desagradavel). Para culminar, foi furtada uma quantia elevada de dinheiro a uma das pessoas do grupo que reapareceu "magicamente" após ter sido apresentada queixa a polícia.

Trip typeFriends

Rooms1.0

Service1.0

Location4.0

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Jose Moral3 months ago on

Google

3/5

(Translated by Google) I imagine that this hotel would be very cool in the 60s. Now it looks quite old and neglected. It's hot in the rooms, the cleaning staff comes in when they feel like it and without knocking. At reception no idea of Spanish.
Positive detail has a large pool.
I would not book here again. Although I don't think I will return to this city in Morocco.
(Original)
Este hotel imagino que en los años 60 estaría muy chulo. Ahora se ve bastante viejo y descuidado. Hace calor en la habitaciones, el personal de limpieza entra cuando le da la gana y sin llamar. En recepción ni idea de Español.
Detalle positivo tiene una gran piscina.
No reservaría aquí de nuevo. Aunque no creo que vuelva a esta ciudad de Marruecos.

Trip typeVacation · Couple

Rooms3.0

Service3.0

Location3.0

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Catherine D'Amore3 months ago on

Google

4/5

(Translated by Google) Hotel built in 1970 which offers day trips. Hearty breakfasts. Also does half board. The air conditioning isn't the best...it's airy, let's say, but the swimming pool allows you to cool off!
(Original)
Hôtel construit en 1970 qui propose des sorties à la journée. Petits-déjeuners copieux. Fait aussi demi pension. La climatisation n'est pas top..elle aère on va dire mais la piscine permet de se rafraîchir !

Trip typeVacation · Couple

Rooms3.0

Service4.0

Location5.0

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Hakim Boularf3 months ago on

Google

2/5

(Translated by Google) It's not what it seems ,
Because there are problems in the climatisaciom, it should have an air conditioner, with its remote control in each room and so that there are no electricity costs,?! is to improve the insulation in windows, doors, even the entrance to the hotel and the exit to the pool and the restaurant.
Breakfast is always the same there is no change.
The pool should end at 10:30 p.m.
Despite how hot it is in summer, etc...
The most perfect.
Thank you
(Original)
No es lo que parece ,
Porque hay problemas en la climatisaciom, debería de tener un aire acondicionado, con su mando en cada habitación y para que no haya gastos de electricidad,?! es mejorar el aislamiento en ventanas ,puertas , incluso la entrada al hotel y la salida a la piscina y el restaurante .
El desayuno es siempre lo mismo no hay cambio.
La piscina debería de acabar a las 22:30h
A pesar del calor que hace en verano , etc......
Lo de más perfecto .
Gracias

Rooms2.0

Service3.0

Location5.0

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Inma Calero Loperaa month ago on

Google

2/5

(Translated by Google) It needs a big reform, the air conditioning does not work in the rooms. The buffet menu is not very varied, if not the same. The only good thing is where it is. I do not recommend it, unpleasant reception staff. There is also no air in the dining room or in the meeting place, it is blazing hot. A la carte menu 👎.
(Original)
Necesita una gran reforma, no funciona el aire acondicionado en las habitaciones. El menú del buffet poco variado por no decir el mismo. Lo único bueno el lugar donde está. No lo recomiendo, personal de recepción poco agradable. Tampoco hay aire en comedor ni en el lugar de reunión calor a tope. Menú a la carta 👎.

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Oum Douds2 months ago on

Google

1/5

(Translated by Google) TO FLEE !
They only give us half the change, without warning. It is up to us to count and claim our due. We are told that the cash register is empty and that we have to …

(Translated by Google) TO FLEE !
They only give us half the change, without warning. It is up to us to count and claim our due. We are told that the cash register is empty and that we have to come back later at night. As a result, we had to go back 3 times and the 2nd time there was still a lack of money.
They "forget" our passports in the photocopier.
No air conditioning with 46 degrees outside, we did not sleep at all.
Bathroom in poor condition, rusty.
We didn't have breakfast but we had to pay for it anyway.
Worst experience of our life. Doesn't even deserve a star.
(Original)
A FUIR !
On ne nous rend que la moitié de la monnaie, sans prévenir. C’est à nous de compter et réclamer notre dû. On nous explique que la caisse est vide et qu’il faut revenir plus tard dans la nuit. Résultat, on a dû y retourner 3 fois et la 2e fois il manquait encore de l’argent.
Ils « oublient » nos passeports dans la photocopieuse.
Pas de clim avec 46 degrés dehors, on n’a pas dormi du tout.
Salle de bain en piteux état, rouillée.
On n’a pas pris le petit déjeuner mais on a été obligés de le régler tout de même.
Pire expérience de notre vie. Ne mérite même pas une étoile.

Trip typeFamily

Rooms1.0

Service1.0

Location4.0

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Gwendoline Klock4 months ago on

Google

1/5

(Translated by Google) No air conditioning working in the room, the guard staff gave us no new room when we arrived, one night under 40c!!! I would like to point out that I slept from 3:30 to 7 a.m. on the balcony, to get some air!!
We asked for a commercial gesture, a price only for the disastrous night we just spent but the owner refused!! He is not commercial and customer satisfaction is the least of his worries!
In the corridors it could be the sewers, it comes from the lack of air conditioning that works in the hotel!
In the second room we booked, for our two friends, their air conditioning works, however, it smells of pestilential sewage!! I think the air conditioning is connected directly to the sewers of Marrakech??!
In addition, leak in the bathroom!
The breakfast is far from resembling the description.
Unacceptable for a 4 star hotel!!!
The wifi only at the edge of the swimming pool, no access in the rooms and this is not specified in the description! I strongly advise against!!!!
The x1000 scam hotel!
The manager is contemptuous and does not care about the comfort of his customers.
It's a shame because the only positive point is the hotel staff who give themselves body and soul to meet our needs.
I strongly advise you to book in Riads, at least customer satisfaction is the most important point!
In addition the hotel is unsanitary !!! No sockets but holes with lines wandering around!!!
HORRIBLE !!!!!
(Original)
Pas de climatisation qui fonctionne dans la chambre, le personnel de garde nous donne pas de nouvelle chambre à notre arrivée, une nuit sous 40c !!! Je tiens à préciser que j’ai dormi de 3h30 à 7h sur le balcon, pour avoir un peu d’air !!
Nous avons demandé un geste commercial, soit un prix uniquement pour la nuit désastreuse qu’on vient de passer mais le propriétaire a refusé !! Il n’est pas commerciale et la satisfaction client est le moindre de ses soucis !
Dans les couloirs ça pu les égouts cela provient du peu de climatisation qui fonctionne dans l’hôtel !
Dans la deuxième chambre que nous avons réservé, pour nos deux amis, leur climatisation fonctionne, cependant, elle dégage une odeur d’égout pestilentiel !! Je pense que la climatisation est relié directement aux égouts de Marrakech ??!
De plus, fuite dans la salle de bain !
Le petit déjeuner est loin de ressembler à la description.
Inadmissible pour un hôtel 4 étoiles !!!
La wifi uniquement au bord de la piscine pas d’accès dans les chambres et cela n’est pas précisé dans la description ! Je vous déconseille fortement !!!!
L’hôtel de l’arnaque x1000 !
Le gérant est méprisant et se fou du confort de ses clients.
C’est dommage car le seul point positif est le personnel de l’hôtel qui se donne corps et âme pour répondre à nos besoins.
Je vous conseille vivement de réserver dans les Riads, au moins la satisfaction client est le point le plus important !
De plus l’hôtel est insalubre !!! Pas de prises mais des trous avec des files qui se baladent !!!
HORRIBLE !!!!!

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Pauline2 months ago on

Google

2/5

(Translated by Google) This hotel ruined my vacation, it is really to be avoided, stay without air conditioning and without fridge under 45 degrees, when I go to the reception to change rooms I am told that the hotel is full, apart from breakfast on dinner sucks (pasta every evening and leftovers from lunch), room with dilapidated but fairly clean furniture (positive point), bed sheets were never changed during our entire stay, the cleaning lady comes when she wants ( sometimes up to 4.5 times a day from morning until 6 p.m.), nice waiters, tablecloths, napkins and chairs on dirty tables, not to say degeulasse. Smell of sewage in the hallway, dilapidated elevator, work in the morning at 10 a.m. (noise nuisance) We heard from other holidaymakers that the staff made threatening and aggressive remarks towards them. To conclude, hotel is only to be hosted at night because it is impossible to go out during the day to stay there. Don't look under the bed so as not to be disgusted by the dust, very dark room, we don't deserve to pay the tourist tax when we didn't get the expected service! Doesn't deserve its 4 stars. The swimming pool is the only good point (but sometimes it is green) Avoid this hotel!!!!
(Original)
Cet hôtel a gâcher mes vacances, il est réellement à fuir, séjour sans CLIM et sans frigo sous 45 degrés, quand je vais à l’accueil pour changer de chambre on me dit que l’hôtel est complet, à part le petit déjeuner le dîner est nul (pâtes tous les soirs et restes du midi), chambre avec mobilier vétuste mais assez propre (point positif), les draps du lits n’ont jamais été changés de tout notre séjour, la femme de ménage passe quand elle veut (des fois jusqu’à 4,5 fois par jours du matin jusqu’à 18h), serveurs gentils, nappes, serviettes et chaises sur les tables sales pour ne pas dire degeulasse. Odeur d’égouts dans le couloir, ascenseur délabré, travaux le matin à 10h (nuisances sonores) On a entendu par d’autres vacanciers que le personnel a eu des propos menaçants et agressifs envers eux. Pour conclure, hôtel fait que pour être hébergé la nuit car il faut sortir la journée impossible d’y rester. Ne regardez pas sous le lit pour ne pas être dégoûtés par la poussière, chambre très sombre, on ne mérite pas de payer la taxe de séjour alors qu’on a pas eu le service attendu ! Ne mérite pas ses 4 étoiles. La piscine est le seul point positif (mais parfois elle est verte) Fuyez cet hôtel !!!!

Trip typeVacation · Friends

Rooms2.0

Service2.0

Location3.0

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Wadir Jamal3 months ago on

Google

1/5

(Translated by Google) This hotel is a total disaster, nothing works, the air conditioning is non-existent, the manager is very violent and aggressive towards customers. …

(Translated by Google) This hotel is a total disaster, nothing works, the air conditioning is non-existent, the manager is very violent and aggressive towards customers.
The staff is also threatening especially the big security guard outside.
I do not understand how it can have 4 stars it is incomprehensible.
Hotel to flee !!!!!!
(Original)
Cet hôtel est une catastrophe totale rien ne marche la climatisation est inexistante, le responsable est très violent, et agressif envers les clients.
Le personnel aussi est menaçant surtout le grand agent de sécurité à l'extérieur.
Je ne comprend pas comment il peut avoir 4 étoiles c'est incompréhensible.
Hôtel à fuir !!!!!!

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Loic Mariolan3 months ago on

Google

1/5

(Translated by Google) AWESOME HOTEL!!!
I don't know what to say.. so beautiful in photos but awful in real life... …

(Translated by Google) AWESOME HOTEL!!!
I don't know what to say.. so beautiful in photos but awful in real life... moldy rooms, non-existent air conditioning, curtains lying on the floor broken and filled with dust... headboards falling on the floor during the night.. and bathrooms with still traces of ca…
Anyway.. for the same price or just a little more you can have 1000x better…
I highly recommend this hotel!!!
(Original)
HÔTEL AFFREUX!!!
Je ne sais pas quoi dire.. si beau en photo mais affreux en vrai… des chambres moisies, des climatisations inexistantes, des rideaux qui traînent par terre cassés et rempli de poussières… les têtes de lit qui tombent par terre durant la nuit.. et des salles de bains avec encore des traces de ca…
Enfin bref.. pour le même tarif ou juste un petit peu plus vous pouvez avoir 1000x mieux…
Je déconseille très fortement cet hôtel !!!

Trip typeVacation · Couple

Rooms1.0

Service1.0

Location1.0

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Mario Carreñoa month ago on

Google

1/5

(Translated by Google) The worst hotel of my life...
What to say? …

(Translated by Google) The worst hotel of my life...
What to say?
This hotel almost ruined my vacation.
The room smells bad, the bathrooms are dirty, the treatment of the employees is disastrous. It is not a 4 star hotel at most I would give it one star.
They have two prices. One for locals and one for tourists.
The treatment is not good, double standards and despots.
The breakfast is poor, they do not let repeat certain things
Without a doubt I do not recommend it and I would not step on it again even if it is free
(Original)
El peor hotel de mi vida...
Qué decir?
Este hotel estuvo a punto de estropear mis vacaciones.
La habitación huele mal, los baños están sucios, el trato de los empleados es nefasto. No es un hotel 4 estrellas a lo mucho le daría una estrella.
Tienen dos precios. Uno para los locales y otro para los turistas.
El trato no es bueno, doble moral y déspotas.
El desayuno es pobre, no dejan repetir ciertas cosas
Sin duda no lo recomiendo y no lo volvería a pisar aunque me salga gratis

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Huguette Beal2 weeks ago on

Google

1/5

(Translated by Google) Very disappointed with this hotel we were staying at. After COVID, we went back and disaster from A to Z.
Receptionist unwelcoming, incompetent, we did not have the requested rooms.
Rooms: dirty or very dirty; sheets not changed in 1 week; random air conditioning (so no freshness); no wifi; shower head 1.70m high so impossible to install for short people and sometimes broken support; no blisters; ants in the room
Catering: none from none; not fresh; identical every day; breakfast normally from 6.30am for excursions but nothing set up; "where are the yogurts?" response from staff "in the fridge" and they are set up not until 8:30; no fruit; milk but no cereal put in very late. Everything was put gradually and late
Pool: very clean; the pool attendant cleaned it at 2 a.m. with a flashlight (well done!)
Personal: we felt a certain aggressiveness; they used themselves as a tip on their own when giving change.
Overall: the hotel was undergoing paint repairs, work that could have been done during the 2 years of COVID closure. Strongly refreshed; very random wifi
Doesn't deserve 4 stars, just 2!
Good location only positive
(Original)
Très déçus par cet hôtel que nous connaissions. Après la COVID, nous y sommes retournés et catastrophe de A à Z.
Réceptionniste mal accueillante, incompétente, nous n'avons pas eu les chambres demandées.
Chambres : sales voire très sales; draps non changés en 1 semaine; clim aléatoire (donc pas de fraicheur); pas de wifi; pomme de douche à 1,70m de haut donc impossible à installer pour les gens de petites taille et parfois support cassé; pas d'ampoules; fourmis dans la chambre
Restauration : nulle de chez nul; pas frais; tous les jours identique; petit déjeuner normalement à partir de 6h30 pour les excursions mais rien d'installé; "où sont les yaourths?" réponse du personnel "au frigo" et ils sont mis en place pas avant 8h30; pas de fruits; du lait mais pas de céréales mises très tardivement. Tout était mis au fur et à mesure et tardivement
Piscine : très propre ; le pisciniste la nettoyait à 2h du matin à la lampe de poche (bravo !)
Personnel : on sentait une certaine agressivité; ils se servaient en pourboire tout seul sur le rendu de monnaie.
Global : l'hôtel était en réfection de peinture, travaux qui auraient pu se faire durant les 2 ans de fermeture COVID. Fortement defréchi; wifi très aléatoire
Ne mérite pas 4 étoiles, tout juste 2 !
Bon emplacement seul point positif

Trip typeVacation · Family

Rooms1.0

Service1.0

Location5.0

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Hakima Douhereta month ago on

Google

1/5

(Translated by Google) A most mediocre reception, dishonest receptionist, very bad reception. Air conditioning was not working. We stayed here for 1 night and we were disgusted. Forced to pay for breakfast which we did not take. In short, AVOID...
(Original)
Un accueil des plus médiocres, réceptionniste malhonnête , très mauvais accueil. La climatisation ne fonctionnait pas. Nous y avons passé 1 nuit et ça nous a dégoûté. Obligés de payer le petit déjeuner que nous n'avons pas pris. Bref A FUIR...

Trip typeVacation

Rooms2.0

Service1.0

Location4.0

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salvado Melissa3 months ago on

Google

1/5

(Translated by Google) The biggest problem with this hotel is the air conditioning! It is very very hot, we cannot say that it deserves a 4 star.
The positive is the location, it is close to everything.
It deserves that someone come and check this hotel!
(Original)
Le plus gros problème de cet hôtel c’est la Clim ! Il fait très très chaud, on ne peut pas dire qu’il mérite un 4 étoiles.
Le positif c’est l’emplacement, il est proche de tout.
Ça mérite qu’une personne vienne contrôler cet hôtel !

Trip typeVacation

Rooms1.0

Service3.0

Location5.0

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Antonio Javier Cazorla Armas4 months ago on

Google

3/5

(Translated by Google) Hotel located 10 minutes walk from the Kotubia. Of old construction, it shows that it needs a facelift, because there is a small image of antiquity in its facilities. …

(Translated by Google) Hotel located 10 minutes walk from the Kotubia. Of old construction, it shows that it needs a facelift, because there is a small image of antiquity in its facilities.
The rooms are spacious, the beds quite comfortable, but I repeat, it looks a bit dated. Of course, the air conditioning is conspicuous by its absence, it blows very very very weakly and you do not notice that it is there. Our way of being able to spend the nights was to wet the beds and open the balcony door, so you were in the hands of the mosquitoes.
The hotel food, limited in its variety, but excellent in its taste. Not a single day can I say that we have eaten badly in that hotel, we had breakfast and dinner, and the truth is that we were happy with the food, not in its variety, but in its taste.
We must praise the cleanliness in this hotel, both in the restaurant and in the rooms. Daily change of towels and cleaning of the same.
The treatment of the staff, well, within that they do not speak Spanish, except for the man who sells the guided tours at the door, has been correct. The only thing was a receptionist, who never looked my partner in the face or answered when we asked him something, he always answered me, I suppose that there is still something left of the old hotel industry in the Islamic world, where men were answered and not to the woman, but the treatment was always with respect and education. In the restaurant, well, very well, in English you can get by with them, and if you blurt out some French, then you're fine.
The pool is very good, with dirt, but it is normal, in a country with constant wind and heat, do not expect crystal clear water without leaves, because there is no sewage treatment plant that can achieve that.
Another negative thing, the WIFI works when you want and how you want. Pretty bad on this side. The television in the room, 32" and with 6 channels in French. One trick is to take a small Chromecast and connect it to the HDMI, thanks to that we could watch Netflix in the room.
If I would repeat in this hotel? If they gave me a guarantee that the air would work, yes, since the location is perfect and the food is not bad at all.
(Original)
Hotel situado a 10 minutos caminando de la Kotubia. De construcción antigua, se nota que necesita un lavado de cara, porque hay una pequeña imagen de antigüedad en sus instalaciones.
Las habitaciones son amplias, las camas bastante cómodas, pero me reitero, se ve algo anticuado. Eso sí, el aire acondicionado brilla por su ausencia, sopla muy muy muy débilmente y no notas que esté. Nuestra forma de poder pasar las noches, fue mojar las camas y abrir la puerta del balcón, por lo que estabas en manos de los mosquitos.
La comida del hotel, escasa en su variedad, pero excelente en su sabor. Ni un solo día puedo decir que hemos comido mal en ese hotel, teniamos desayuno y cena, y la verdad que contentos con la comida, no en su variedad, pero si en su sabor.
Hay que alabar la limpieza en este hotel, tanto en restaurante como en las habitaciones. Cambio diario de toallas y limpieza de la misma.
El trato del personal, pues bueno, dentro de que no hablan Español, salvo el señor que vende las visitas guiadas en la puerta, ha sido correcto. Lo único un recepcionista, que nunca llegó a mirar a la cara ni a responder a mi pareja cuando le preguntabamos algo, siempre me respondía a mi, supongo que aún resta algo de la antigua hosteleria en el mundo islámico, donde se respondía al hombre y no a la mujer, pero el trato siempre fue con respeto y educación. En el restaurante, pues muy bien, en Inglés te defiendes con ellos, y si chapurreas algo de Francés, pues vas bien.
La piscina pues muy bien, con suciedad, pero es normal, en un país con constante viento y calima, no esperes un agua cristalina y sin hojas, porque eso no hay depuradora que lo logre.
Otra cosa negativa, el WIFI, funciona cuando quiere y como quiere. Bastante mal por este lado. La televisión de la habitacíon, de 32" y con 6 canales en francés. Un truco, es llevar un pequeño Chromecast y conectarlo al HDMI, gracias a eso pudimos ver Netflix en la habitación.
Si repetiría en este hotel? Si me diesen garantía de que el aire funcionaria, si, ya que la ubicación es perfecta y la comida no está nada mal.

Trip typeCouple

Rooms3.0

Service4.0

Location5.0

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HUGUET Isabellea month ago on

Google

1/5

(Translated by Google) To flee
We had a room reservation at 45€. When we arrived, the staff was not the friendliest. We wait at the pool, we consume while occupying 2 rotten deckchairs under …

(Translated by Google) To flee
We had a room reservation at 45€. When we arrived, the staff was not the friendliest. We wait at the pool, we consume while occupying 2 rotten deckchairs under an old and hideous parasol and we come 3 hours later to tell us that our reservation is not valid and that it would have been made on a fraudulent site developed by old management!!! A story to sleep standing up!! Our room now costs 73€… we refuse to check in: they are intimidating and demand 300Drh for the swimming pool 😳
What a bunch of thieves!!
Go your way!
(Original)
A fuir
Nous avions une réservation de chambre à 45€. À notre arrivée, Le personnel n’est pas des plus sympathiques. On patiente à la piscine, on consomme en occupant 2 transats pourris sous un parasol vieux et hideux et on vient 3h plus tard nous dire que notre resa n’est pas valable et qu’elle aurait été faite sur un site frauduleux mis au point par l’ancienne direction!!! Une histoire à coucher debout!! Notre chambre coûte désormais 73€… on refuse le check in : ils se montrent intimidants et exigent 300Drh pour la piscine 😳
Quelle bande de voleurs!!
Passez votre chemin!

Trip typeVacation

Service1.0

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Khelifi Nk4 months ago on

Google

1/5

(Translated by Google) I do not recommend this hotel at all, despite having been a customer for years. With an outside temperature of around 40 degrees air conditioning, no fridge, no room service or open bar to cool off after 10 p.m., furniture that leaves something to be desired, non-existent light in the rooms. Apart from an ideal location for visiting Marrakech, the rest is completely abandoned and that is a great shame. I do not recommend you in any case the hotel where we are not interested in your well-being and comfort. Housekeeping leaves something to be desired. Breakfast without comments
(Original)
Je ne recommande pas du tout cet hôtel pourtant cliente depuis des années . Avec une température extérieure d’environ 40 degrés climatisation casi inexistante, aucun service pas de frigo , pas de Room service ou bar ouvert pour se rafraîchir après 22h, mobilier qui laisse à désirer , lumière inexistante dans les chambres . A part une situation idéale pour visiter Marrakech le reste est complètement laisser a l abandon et c’est fort dommage . Je ne vous recommande en aucuns cas l’hôtel où on ne s’intéresse pas à votre bien être et confort . Le ménage laisse à désirer . Le petit déjeuner sans commentaires

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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Geronimo Mc Cluskey3 weeks ago on

Google

3/5

(Translated by Google) Hotel well located near the center, even so the entrance is rare. Normal service. Old and shabby rooms. They had air conditioning but they did not want to give you control from the reception, unusual with 35 degrees of heat outside. Breakfast is ok, not great either. The WiFi is not working anywhere, they make a thousand excuses for you. I have been charged two different prices on different days when I ordered a large bottle of water, disastrous.
(Original)
Hotel bien ubicado cerca del centro, aún asi la entrada es rara. Servicio normalito. Habitaciones viejas y en mal estado. Tenían aire acondicionado pero no te querían dar el control desde la recepción, insólito con 35 grados de calor fuera. El desayuno está bien, tampoco es la gran cosa. El WiFi no anda en ningún lado, te ponen mil excusas. Me han cobrado dos precios diferentes en días distintos cuando pedí una botella de agua grande, nefasto.

Rooms2.0

Service3.0

Location4.0

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Judith Mayoral Campillo5 months ago on

Google

1/5

(Translated by Google) One of the worst hotels I've been to. We booked due to the fact that it was a 4 star and they were selling comfort. Upon arrival, the very unfriendly receptionist made no effort to understand us or make herself understood.
After the bad image of the reception we thought that everything had ended in that and that the room would be better but no, the bed was not made (17:00 in the afternoon when the check-in was at 14:00) they entered the room us being inside after the shower.
The pool had green dirt on the walls.
The day we left we waited at the reception we had a wait of 3 hours and we thought to have something on the terrace but they only let us sit on it if it was to eat when it was practically empty. Breakfast is the worst food I have had in the 5 days of staying in the city. In case you come, I recommend having breakfast outside.
Finally the views what they do not show you in the photos is the cemetery next to it
(Original)
De los peores hoteles que he estado. Reservamos por el hecho de que era un 4 estrellas y vendían comodidad. Al llegar la recepcionista muy antipática no hizo ningún tipo de esfuerzo por entendernos ni hacerse entender.
Después de la mala imagen de la recepción pensamos que todo había acabado en eso y que la habitación sería mejor pero no, la cama estaba sin hacer (17:00 de la tarde cuando el checking era a las 14:00) entraron a la habitación estando nosotros dentro después de la ducha.
La piscina tenía suciedad verde en las paredes.
El día de irnos esperamos en la recepción teníamos una espera de 3h y pensamos tomar algo en la terraza pero únicamente nos dejaban sentarnos en ella si era para comer cuando estaba prácticamente vacía. El desayuno es la peor comida que he probado en los 5 días de estancia en la ciudad. En el caso de que vengáis, os recomiendo desayunar fuera.
Por último las vistas lo que no te muestran en las fotos es el cementerio que hay al lado

Trip typeCouple

Rooms1.0

Service1.0

Location3.0

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Isabelle Defollin4 months ago on

Google

4/5

(Translated by Google) I found the hotel good. Own. Spacious room. Clean bathroom. Terrace. Unfortunately room overlooking parking lot. The staff is more or less friendly. Not all pleasant but the waiters very helpful. The restaurant is good, big, clean. We eat relatively well. The garden very well. The swimming pool very good and clean. Deckchairs available as well as beach towels. Pool staff very good. The restaurant and swimming pool terraces are very pleasant. Very good for a drink in the evening. The location is ideal. Near the koutoubia gardens and the jemaa el fna square. I had a very good stay at this hotel and I recommend it. It's not luxury, but the cleanliness is there. I will definitely go back
(Original)
J'ai trouvé l hôtel bien. Propre. Chambre spacieuse. Salle de bain propre. Terrasse. Malheureusement chambre vue sur parking. Le personnel est plus ou moins sympathique. Pas tous agréable mais les serveurs très serviable. Le restaurant est bien, grand, propre. On y mange relativement bien. Le jardin très bien. La piscine très bien et propre. Des transats à disposition ainsi que des serviettes de plage. Le personnel de piscine très bien. Les terrasses pdu restaurant et piscine très agréable. Très bien pour y boire un verre le soir. L emplacement est idéal. Près des jardins de la koutoubia et de la place jemaa el fna. J ai passé un très bon séjour dans cet hôtel et je le recommande. C'est pas le grand luxe mais la propreté y est. J y retournerai certainement

Trip typeVacation · Friends

Rooms4.0

Service4.0

Location5.0

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Mélody Avondo2 months ago on

Google

1/5

(Translated by Google) I do not recommend this hotel! Staff not welcoming, air conditioning that does not work (it turns on but does not ventilate anything at all) so it is super hot in the room and in the hotel. They are not organized for rooms that are free (we were given a room already taken). Swimming pool ok but not very big. They are not accommodating. If you are sick they do nothing and they are not even able to pass you a coke (to be paid of course) during the night because you have to wait for the person at the bar who starts his service at 11am in the morning..
The breakfast can be enough but there is not much and the evening buffet not great (my friend fell ill all night having eaten at the hotel in the evening and was not well for 2 days sleeping H24). And the cleaning ladies do their job but not very regularly in the hours of cleaning and twice they entered the room when we were there and we had not even put the paper to do the room.
So if you want a great vacation don't go there.
(Original)
Je déconseille cet hôtel! Personnel pas accueillant, clim qui ne fonctionne pas (elle s'allume mais n'aère rien du tout) il fait donc super chaud en chambre et dans l'hôtel. Il ne sont pas organisé pour les chambres qui sont libre (on nous avait donné une chambre déjà prise). Piscine ok mais pas très grande. Ils ne sont pas arrangeant. Si vous êtes malade il ne font rien et ils ne sont même capable de vous passer un coca (à payer biensûr) durant la nuit car il faut attendre la personne du bar qui commence son service à 11h le matin..
Le petit déjeuner peut suffir mais il n'y a pas grand chose et le buffet du soir pas top (mon amie est tombée malade toute la nuit en ayant mangé à l'hôtel le soir et n'était pas bien pendant 2 jours à dormir H24). Et les femmes de ménage font leur job mais pas très régulière dans les heures de ménage et à deux reprises elles sont rentrée dans la chambre alors qu'on y était et que l'on avait même pas mis le papier pour faire la chambre.
Donc si vous souhaitez passer de belles vacances n'allait pas là-bas.

Trip typeFriends

Rooms2.0

Service1.0

Location2.0

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Marie-Lou berty3 months ago on

Google

1/5

(Translated by Google) If you could give 0 stars, I would. This hotel is not at all worthy of a 4 star. Like many what attracted us to this hotel is its location, but that is the ONLY good point. During our stay, there was no air conditioning at all, the room was shabby (stains on the walls, no hair dryer, the toilets were very dirty...), there is no wifi in the rooms, but especially the swimming pool had turned and was GREEN (since there is NO maintenance)!! It's a shame to pay so much for NON-EXISTING services, I do not recommend this hotel at all.
(Original)
Si on pouvait mettre 0 étoile, je l'aurai fais. Cet hotel n'est pas du tout digne d'un 4 étoiles. Comme beaucoup ce qui nous a attiré vers cet hôtel est son emplacement, mais c'est bien le SEUL point positif. Lors de notre séjour, il n'y avais pas du tout de clim, la chambre était miteuse (des tâches aux murs, pas de séche-cheveux, les toilettes étaient très sales...), il n'y a pas la wifi dans les chambres, mais surtout la piscine avait tourné et était VERTE (puisqu'il n'y AUCUN entretient) !! C'est une honte de payer si cher pour des prestations INEXISTANTES, je ne recommande pas du tout cet hôtel.

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Hind Genesca2 months ago on

Google

1/5

(Translated by Google) The hotel needs a renovation, it is a bit outdated. Unfriendly receptionist who doesn't speak English. We were without air conditioning, at 48 degrees!!! They advertise that they have air but it is a lie, they have some machines where a super weak jet of air comes out that only prevents the room from burning from so much heat.
One day the room remained to be done…. However, the location is very good.
(Original)
El hotel necesita una renovación, ha quedado un poco desfasado. Recepcionista antipática que no habla ni inglés. Estuvimos sin aire acondicionado, a 48 grados!!! Anuncian que tienen aire pero es pura mentira, tienen unas máquinas donde sale un chorrito de aire super débil que solo evita que la habitación arda de tanto calor.
Algún dia se quedó la habitación por hacer…. Eso sí la ubicación es muy buena.

Trip typeVacation

Rooms2.0

Service2.0

Location5.0

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Si Ham4 months ago on

Google

1/5

(Translated by Google) Poor service from reception to room maintenance, nothing is right! Room and bathroom dilapidated, to refresh urgently!!!
Special mention to Bouchera (reception agent) who was more than unpleasant. She preferred to chat with her friend on the phone rather than take care of us, which made us run away.
Low-end hotel where the air conditioning does not work and the service is non-existent.
(Original)
Prestation médiocre de l'accueil à l'entretien des chambres, rien ne va! Chambre et salle de bain vetuste, a rafraîchir d'urgence!!!
Mention spéciale à Bouchera (agent d'accueil) qui a été plus que désagréable. Elle a préféré discuter avec son amie au téléphone plutôt que de s'occuper de nous ce qui nous a fait fuir.
Hôtel bas de gamme où la climatisation ne fonctionne pas et le service est inexistant.

Trip typeVacation · Couple

Rooms1.0

Service1.0

Location1.0

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Chantal Gandon3 weeks ago on

Google

4/5

(Translated by Google) Pleasantly surprised by the reviews of this hotel.
It is in dire need of renovation and
updated. …

(Translated by Google) Pleasantly surprised by the reviews of this hotel.
It is in dire need of renovation and
updated.
Our rooms 108 and 109 were very clean.
Towels changed every day.
Very pleasant housekeeper.
The breakfast was ok, but you can always do better...
At dinner, we had different dishes each evening and typical dishes.
It is true that the waiters were very <effective> in collecting the price of drinks and serving...
Fram rep very eager to sell his expensive excursions.
Go elsewhere and discover Marrakech for yourself.
In short, we had a good stay.
It is true that it would be necessary to train all staff with the
Current standards of reception and behavior.
This superbly well-placed hotel deserves another, more up-to-date image.
(Original)
Agréablement surprise par rapport aux commentaires lus sur cet hôtel.
Il a un gd besoin d être rénové et
mis au goût du jour.
Nos chambres 108 et 109 étaient très propres.
Serviettes changées chq jour.
Employée du ménage très agréable.
Le petit déjeuner etait correct mais, on peut tjrs faire mieux...
Au dîner, nous avions des plats différents chq soir et plats typiques.
Il est exact que les serveurs étaient tres<efficaces> pour encaisser le prix des boissons et desservir...
Le représentant de Fram très avide de vendre ses excursions...chères.
Allez voir ailleurs et découvrez Marrakech par vous même.
En bref, ns avons passé un bon séjour.
Il est vrai qu'il serait nécessaire de former tout le personnel avec les
Normes actuelles d accueil et de comportement.
Cet hôtel superbement bien placé mériterait une autre image plus actuelle.

Trip typeFriends

Rooms4.0

Service3.0

Location5.0

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caroline badie4 months ago on

Google

5/5

(Translated by Google) It is true that the rooms are in need of updating but they are very clean. The bathroom is in its original condition too, but there is a towel service. Weak climate. The swimming pool is not huge but it is enough. The young man who takes care of the pool seats is very helpful. All the staff are smiling and pleasant. The location is top 5 minutes from the koutoubia and 20 minutes from Menara Mall. Perfect breakfast for the price. We will surely go back there.
(Original)
C'est vrai que les chambres sont à rafraîchir mais elles sont très propres. La salle de bain est ds son jus aussi, mais il y a un service de serviettes de toilette. Clim faible. La piscine n'est pas géante mais ca suffit. Le jeune homme qui s'occupe des sièges de piscine est très serviable. Tout le personnel est souriant et agréable. L'emplacement est top 5 minutes de la koutoubia et 20 minutes de Menara Mall. Petit déjeuner parfait pr le prix. On y retournera sûrement.

Rooms3.0

Service5.0

Location5.0

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Anne Rodriguez3 months ago on

Google

1/5

(Translated by Google) Air conditioning broken for days, green and cloudy swimming pool, no WiFi in the rooms. Some customers sleep on the terrace with their mattresses. Unacceptable for supposedly a 4 star.
(Original)
Climatisation en panne depuis des jours, piscine verte et trouble, pas de WiFi dans les chambres. Certains clients dorment sur la terrasse avec leurs matelas. Inadmissible pour soit disant un 4 étoiles.

Trip typeVacation · Family

Rooms3.0

Service3.0

Location5.0

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Marc2 Hillairet2 months ago on

Google

1/5

(Translated by Google) hotel to flee absolutely!!!!!!. we were to stay from July 22 to August 01 in this pitiful hotel but after 3 days we were relocated by FRAM to another hotel where our vacation really began.
hotel without air conditioning, impossible to sleep and rest when it is 40 degrees
no fridge in the rooms to keep drinks cool so you have to go to the bar to buy water. (plan water budget) and plan for the night because from 10 p.m. more bartender.
Dilapidated room (broken door handle, broken tiles, electrical outlet that does not work, bathroom cleanliness that leaves something to be desired.
no wifi in the rooms. What about the swimming pool. the water was green with little creatures around it. no or little maintenance of the swimming pool.
We heard several people paint themselves from this hotel at the reception, therefore one who had cockroaches in his room.
Disgusting smell in the rooms
Regarding the breakfast and the buffet. the breakfast remains correct but the buffet is catastrophic. No refrigerated table for cold starters, thank you for the intoxication. eating.
The only good thing about this hotel is its location. Hotel located 10 minutes walk from the koutoubia and 15 from the square Place jemaa el fna
HOTEL TO AVOID ABSOLUTELY
(Original)
hôtel à fuir absolument!!!!!!. nous devions séjourné du 22 juillet au 01 aout dans ce pitoyable hôtel mais au bout de 3 jours nous avons été reloger par FRAM dans un autre hôtel ou nos vacances a peu réellement commencé.
hôtel sans clim , impossible de dormir et de se reposer quand il y a 40 degré
pas de frigo dans les chambres pour mettre des boisson au frais donc obligé d'aller au bar pour acheter de l'eau. (prévoir budget eau) et prévoir pour la nuit car à partir de 22 h plus de barman.
Chambre délabrer ( poignée de porte casser, carrelage casser, prise électrique qui ne fonction pas, SDB propreté qui laisse à désirer.
pas de wifi dans les chambres. Que dire de la piscine. l'eau était verte avec des petites bêtes sur le pourtour. pas entretient ou peu d'entretien de la piscine.
Nous avons entendu plusieurs personne se peindre de cette hôtel à la réception donc une qui avais des cafard dans sa chambre.
Odeur dégout dans les chambres
En ce qui concerne le petit déjeuner et le buffet. le petit déjeuner reste correct mais le buffet est catastrophique. Pas de table réfrigère pour les entrées froide , merci pour l'intoxication. alimentaire.
Seul point positif de cette hôtel est son emplacement. Hôtel situer a 10 minutes à pied de la koutoubia et a 15 de la place Place jemaa el fna
HOTEL A FUIRE ABSOLUMENT

Trip typeVacation

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erika chavaudraa month ago on

Google

1/5

(Translated by Google) We are in "a family suite" the AC does not work, the room is dirty +++ There was still hair in the bathroom, there are fingerprints on the walls, the tiles in the bathroom is full of traces of paint there are holes, rust, the bedding in the room is very poor! Hotel to flee which is absolutely not worth the 4 stars
(Original)
Nous sommes dans « une suite familiale » la Clim ne fonctionne pas, la chambre est sale +++ Il y avait encore des cheveux dans la salle de bain , il a des traces de doigts sur les murs, le carrelage de la salle de bain est plein de trace de peinture il y’a des trou , de la rouille , la literie de la chambre est très médiocre ! Hôtel à fuir qui ne vaut absolument pas les 4 étoiles

Trip typeFamily

Rooms1.0

Service1.0

Location2.0

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Nelson Carrilho3 weeks ago on

Google

1/5

(Translated by Google) Dirty room, no air conditioning at almost 40 degrees, after the rooms are handed over to customers the employees enter the rooms revolting customers' bags and luggage to steal, this is what happened to a member of my group where they stole more than 2000€.
(Original)
Quarto sujo, sem ar condicionado a quase 40 graus, depois de os quartos serem entregues aos clientes os empregados entram nos quartos a revoltarem malas e bagagens dos clientes para roubarem, isto foi o que aconteceu a um membro do meu grupo onde lhe roubaram mais de 2000€.

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Kaibus Kaibusbus4 months ago on

Google

3/5

(Translated by Google) Do not expect a 4 star hotel like those in Europe, the level is far below. The windows are not soundproof although luckily there was hardly any noise outside, the air conditioning on full blast all day just managed to keep the room cool. Breakfast was included, it was a free buffet and it was quite complete. The location was good, 10 minutes walk from the Koutobia mosque and 15 minutes from Jama el Fna square. We paid €45 per night plus €3.3 in taxes on booking.
(Original)
No te esperes un hotel 4 estrellas como los de europa, el nivel está muy por debajo. Las ventanas no insonorizan aunque por suerte casi no había ruido fuera, el aire acondicionado a tope todo el día justo justo conseguía mantener la habitación sin calor. El desayuno estaba incluido, era buffet libre y era bastante completo. La ubicación era buena, a 10 minutos andando de la mesquita Koutobia y a 15 minutos de la plaza Jama el Fna. Pagamos en booking 45€ la noche más 3,3euros de tasas.

Rooms3.0

Service3.0

Location4.0

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Raynaud Pauline2 months ago on

Google

2/5

(Translated by Google) The hotel is clean and very well located.
BUT don't come without going through FRAM.
Because without FRAM you will NOT have air conditioning. The rooms that are …

(Translated by Google) The hotel is clean and very well located.
BUT don't come without going through FRAM.
Because without FRAM you will NOT have air conditioning. The rooms that are equipped with air conditioning are only for customers passing through FRAM.
Disastrous buffet, very small, little choice, very few local specialties. NON-refrigerated buffet and non-air-conditioned room so I'll let you guess when it's 40 outside.
Half board is not worth it at all.
Plan a budget for WATER. Because you will not have any water available. You will have to pay to DRINK WATER. A bottle per table at each meal would still be welcome!
Fun thing: the swimming pool. And still very few deckchairs for the number of people staying in the hotel.
Despite that, welcoming, polite and kind staff and very helpful.
Beware of the gentleman who offers excursions next to the reception. (scam).
In short, quite disappointed with the hotel, my companion and myself. (Even if thank you FRAM for the air conditioning)
(Original)
L’hôtel est propre reste très bien situé en effet.
MAIS ne venez pas sans passer par FRAM.
Car sans FRAM vous n’aurez PAS la clim. Les chambres qui sont dotées de clim sont que pour les clients passaient par FRAM.
Buffet désastreux, très petit, peu de choix, très peu de spécialités locales. Buffet NON réfrigéré et salle non climatisée donc je vous laisse deviner quand il fait 40 dehors.
La demi pension ne vaut pas du tout le coup.
Prévoir un budget pour L’EAU. Car vous n’aurez aucune eau à disposition. Il faudra payer pour BOIRE DE L’EAU. Une bouteille par table à chaque repas serait quand même la bienvenue !
Chose plaisante : la piscine. Et encore très peu de transat pour le nombre de personnes qui logent dans l’hôtel.
Malgré ça personnels accueillants, polis et gentils et très serviable.
Attention au monsieur qui propose des excursions à côté de l’accueil. (arnaque).
Bref assez déçue de l’hôtel mon compagnon et moi même. (Même si merci FRAM pour la clim)

Trip typeVacation · Couple

Rooms4.0

Service2.0

Location5.0

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Masa Masa2 months ago on

Google

1/5

(Translated by Google) Hotel with a very bad reception and very dishonest people. When I called to see if my reservation was recorded correctly, I was told yes, but there was a small problem, the air conditioning was weak.
I called back to find out if they were going to fix it - 227 calls before having someone pick up... - and they told me not right away, that if I was afraid of the heat (Marrakech in August c is over 40°C) I just had to cancel, ask for a no-cost refund and go somewhere else (literally!).
I actually went somewhere else and I didn't regret it, but I went to the reception, I was told that I had to see the travel agency, and now the travel agency tells me that the hotel refused refund of 8% of total.
Frankly, this hotel disgusts me.
In addition, for breakfast, industrial orange juice, msemens at the head of the customer, moderately friendly staff. In short, I will never set foot there again. They don't deserve to have customers.
(Original)
Hôtel avec un très mauvais accueil et des gens très malhonnêtes. Quand j'ai appelé pour savoir si ma réservation était bien enregistrée, on m'a dit que oui, mais qu'il y avait un petit problème, la clim' était faible.
J'ai rappelé pour savoir s'ils allaient la réparer - 227 appels avant d'avoir quelqu'un qui décroche... - et on m'a dit pas tout de suite, que si je craignais la chaleur (Marrakech en août c'est plus de 40°C) je n'avais qu'à annuler, demander le remboursement sans frais et aller ailleurs (textuellement !).
Je suis effectivement allée ailleurs et je n'ai pas regretté, mais je me suis rendue à l'accueil, on m'a dit que je devais voir avec l'agence de voyage, et maintenant l'agence de voyage me dit que l'hôtel a refusé le remboursement de 8% du total.
Franchement, cet hôtel me répugne.
En plus, pour le petit déj', du jus d'orange industriel, des msemens à la tête du client, du personnel moyennement sympa. Bref, je n'y mettrai plus les pieds. Ils ne méritent pas d'avoir des clients.

Trip typeVacation

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SARA SARA2 months ago on

Google

1/5

(Translated by Google) I had the worst vacation of my life. At 48 degrees of heat, no climate, no WiFi, the rooms are very dirty, the towels, the dishcloths are dirty. The breakfast is meager. Only one thing the staff is friendly.
(Original)
J'ai passé les plus mauvaises vacances de ma vie .à 48 degré de chaleur pas de climat pas de WiFi les chambres sont très sales les serviettes des torchons sales.le petit déjeuner est maigre. Une seule chose le personnel est sympa.

Rooms1.0

Service1.0

Location4.0

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Barbara Boursas3 weeks ago on

Google

1/5

(Translated by Google) Hotel to flee, go your way unpleasant staff impossible to sleep at night because of other customers and I am told that it is too late to change rooms. dilapidated equipment, the bathrooms deserve a refresh… not worth it in any way case the 4 stars I don't even give a star. There are other establishments so of course Marrakech .. never again here
(Original)
Hôtel à fuir , passer votre chemin personnel désagréable impossible de dormir la nuit a cause d’autre clients et on me dit que c’est trop tard pour changer de chambre .équipements vétustes , les salles de bains méritent un rafraîchissement… ne mérite en aucun cas les 4 étoiles je donne même pas une étoile . Il y’a d’autre établissements tellement bien sûr Marrakech .. plus jamais ici

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Zahra Gret2 months ago on

Google

2/5

(Translated by Google) No air conditioning in the rooms, the air conditioning is starting to be installed, the ungrateful receptionist Bouchra lacks respect and professionalism. Waiter at the top, housekeeper at the top, clean place, well located, that's what makes the charm of the hotel.
(Original)
Pas de clim dans les chambres , la clim commence a être installé, la réceptionniste Bouchra ingrate manque de respect et de professionnalisme. Serveur au top, femme de ménage au top, endroit propre, bien situé c'est sa qui fait le charme de l'hôtel.

Trip typeVacation

Rooms2.0

Service2.0

Location5.0

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H Maf2 months ago on

Google

1/5

(Translated by Google) Never go there!! I strongly advise against it! No air conditioning! Shabby smelly hotel. The receptionist is rude. Don't trust the 4 stars, it's just a lie. I booked on booking and going there the photos do not look like reality. So I canceled right away!
(Original)
Ne jamais y aller !! Je vous le déconseille fortement ! Pas de clim ! Hôtel miteux qui sent mauvais. L’agent d’accueil est désagréable. Ne vous fiez pas aux 4 étoiles, ce n’est que du mensonge. J’ai réservé sur booking et en allant sur place les photos ne ressemblent pas à la réalité. J’ai donc annulé directement!

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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ENNOUHI MOHAMMEDa month ago on

Google

5/5

(Translated by Google) Hotel very well located halfway between the Mamounia and the Royal Mansour with a breathtaking view of the majestic Koutoubia. A very nice swimming pool, spacious and well maintained rooms. Caring and professional staff.
(Original)
Hôtel très bien situé à mi chemin entre la Mamounia et le Royal Mansour avec un vue imprenable sur la majestueuse Koutoubia. Une très belle piscine, des chambres spacieuses et bien entretenus. Un personnel aux petits soins et professionnel.

Rooms5.0

Service5.0

Location5.0

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zahra aita month ago on

Google

1/5

(Translated by Google) The rooms smell of damp and pipes. We stayed two nights that the light in the room went out. It is more of a 1 star hotel, not 4. The only good thing is the location. I WOULD NOT REPEAT
(Original)
Las habitaciones huelen a humedad y a tuberías. Estuvimos dos noches que se nos fue la luz de la habitación. Es más bien un hotel de 1 estrella no 4. Lo único bueno la ubicación. NO REPETIRÍA

Trip typeVacation · Couple

Rooms1.0

Service1.0

Location3.0

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Riika Tilin3 months ago on

Google

1/5

(Translated by Google) The photos on the site have nothing to do with reality.
I do not recommend this hotel .. really far from being a 4 star even 1 star I find it difficult to give it …

(Translated by Google) The photos on the site have nothing to do with reality.
I do not recommend this hotel .. really far from being a 4 star even 1 star I find it difficult to give it
The staff at the reception speaks badly to us. No wifi in the rooms, you have to stay at the reception to get it
The air conditioning does not even work we had to change rooms 3 times none works .. impossible to sleep with 40°C
Bath clogged from the first bath, the bathroom accessories are all broken, lack of light in the hallway,
Regarding the restoration we eat among the cats, when we are at the table we find ourselves with 2 cats next to us
.....
(Original)
Les photos du site n'ont rien à voir avec la réalité
Je déconseille cet hôtel.. vraiment loin d'être un 4 étoiles même 1 étoiles j'ai du mal à lui donner
Le personnel qui se trouve à la réception nous parle mal. Pas de wifi dans les chambres obliger de rester à la réception pour en avoir
La clim ne fonctionne même pas on a dut changer de chambre 3 fois aucune ne fonctionne.. impossible de dormir avec 40°C
Baignoire boucher dès le premier bain, les accessoires de la salle de bains sont tous cassé, manque de luminosité dans le couloir,
Concernant la restauration on mange parmis les chats, au moment d'être à table on se trouve avec 2 chat à côté de nous
.....

Trip typeVacation · Family

Rooms1.0

Service1.0

Location2.0

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Khadi Oulhaja month ago on

Google

1/5

(Translated by Google) The hotel is not what it seems, everything in it was bad. First of all, the hotel had an unbearable stench, the toilets were not clean at all, with everything very dirty, the pipes have a horrible smell, and finally, the room lacks resources. And the staff, their treatment has not been the best, so to speak.
(Original)
El hotel no es lo que parece, todo en él estaba mal. Primero que todo el hotel echaba un hedor insoportable, los lavabos no estaban nada limpios, con todo muy sucio, las tuberías echan un olor horrible, y para terminar, a la habitación le escasean recursos. Y el personal , su trato no ha sido el mejor por así decir.

Trip typeCouple

Rooms1.0

Service1.0

Location1.0

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Rasim Tamer Haydaroğlu2 months ago on

Google

2/5

(Translated by Google) Unfortunately ; It's like it was the first day it was made. The location is fantastic but there should have been a better hotel. …

(Translated by Google) Unfortunately ; It's like it was the first day it was made. The location is fantastic but there should have been a better hotel.
(Original)
Ne yazık ki ; ilk yapıldığı günde kalmış gibi. Konumu muhteşem ama orada daha iyi bir otel olmalıydı.

Trip typeVacation · Family

Rooms2.0

Service1.0

Location4.0

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Abdellatif El Ghazia month ago on

Google

1/5

(Translated by Google) Before going to this hotel, I had a positive a priori, but once arrived there, I was very disappointed, apart from the location, and the swimming pool, everything needs to be reviewed and the establishment must be renovated emergency
(Original)
Avant d'aller dans cet hôtel, j'avais un à apriori positif, mais une fois arrivé sur place, j'ai été très déçu, à part l'emplacement, et la piscine tout est à revoir et l'établissement doit être rénové d'urgence

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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chaimae Malhaa month ago on

Google

4/5

(Translated by Google) Frankly cava pleasant breakfast, large room with very pleasant air conditioning
My parents were also staying in a large room overlooking the pool too …

(Translated by Google) Frankly cava pleasant breakfast, large room with very pleasant air conditioning
My parents were also staying in a large room overlooking the pool too
The bathtub and clean the toilets too
Clean sheets with a pleasant smell and a small bottle of free water
For the frankly very attractive price I was there at the beginning of August
(Original)
Franchement cava petit déjeuner agréable, grande chambre avec Clim très agréable
Mes parents étais loger aussi dans une grande chambre vu sur la piscine aussi
L’a baignoire et propre les toilette aussi
Les draps propre odeur agréable et petite bouteille d’eau gratuite
Pour le prix franchement très attractif j’y étais début août

Trip typeFamily

Rooms4.0

Service4.0

Location4.0

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Moufida Ben Yahiaa month ago on

Google

1/5

(Translated by Google) Hotel not recommended I spent 1 week from September 4 to 11, 2022. Non-existent reception 1 very aggressive woman. Disgusting food. Dirty rooms...very 😞 …

(Translated by Google) Hotel not recommended I spent 1 week from September 4 to 11, 2022. Non-existent reception 1 very aggressive woman. Disgusting food. Dirty rooms...very 😞
(Original)
Hotel déconseillé j ai passé 1 semaine du 4 au 11 septembre 2022. L accueil inexistant 1 femme très agressive.nourriture dégueulasse. Chambres sales...très 😞

Trip typeVacation

Rooms1.0

Service1.0

Location3.0

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S. K.a week ago on

Google

1/5

(Translated by Google) To all those who go there and think that they have WiFi there that's full of the rip-off there is no WiFi in the room on the balcony there is no WiFi in the hallway there is no WiFi only in the lobby and at the bar that has a system so that people are off come to the room sit in the lobby at the bar and buy something to drink i have breakfast lunch and dinner so full board but you have to pay for the drinks at lunchtime and in the evening also the greatest impertinence ever and as i said until it was closed at around midnight wifi is running in the lobby and then the air conditioning is turned on at full blast it's getting cold and the WiFi is getting weaker and worse and they're getting annoyed and go to the room where you don't have WiFi even after complaining several times it's just the way it is It's still unpleasant during the meal, when you order a drink, the waiter comes and says he wants to collect, so the whole system has a system, that's why the people exist e rip off and earn money the WLAN is deliberately manipulated so that people come into the lobby and it is deliberately not pointed out that you have to pay for drinking ☹☹☹☹👎👎👎👎👎👎👎👎👎👎👎👎🏽👎🏽 👎🏽👎🏽👎🏽👎🏽👎🏽
(Original)
An alle die dort hinfahren und denken dass sie dort WLAN haben das ist voll die Verarschung gibt im Zimmer kein WLAN auf dem Balkon gibt's kein WLAN auf dem Flur gibt es kein WLAN nur an der Lobby und an der Bar das hat System damit die Leute aus dem Zimmer kommen sich in lobby sitzen an die Bar und was zu Trinken kaufen ich habe mit Frühstück Mittag und Abendbrot also vollpension aber die Getränke musst du mittags und abends bezahlen auch größte Frechheit überhaupt und wie gesagt bis die war schließt gegen 24 Uhr läuft WLAN in der Lobby und dann wird die Klimaanlage angestellt auf volle Pulle das ist kalt wird und das WLAN wird immer schwächer wird schlechter und die verziehen sich genervt auf die Zimmer wo man dann auch wiederum kein WLAN hat selbst nach mehrmaliger Beschwerde keine Chance es ist halt so und unangenehm ist das noch während des Essens wenn du dir ein Getränk bestellst kommt der Kellner und sagt er möchte kassieren also das ganze hat System da gibt's nur darum die Leute abzuzocken und Geld zu verdienen das WLAN wird bewusst manipuliert damit die Leute in die Lobby kommen und es wird bewusst nicht darauf hingewiesen dass man das Trinken bezahlen muss☹☹☹☹👎👎👎👎👎👎👎👎👎👎👎👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

Rooms3.0

Service1.0

Location2.0

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Marie Christine Boutaina month ago on

Google

3/5

(Translated by Google) Well placed hotel. Too bad no air conditioning or fridge in the rooms …

(Translated by Google) Well placed hotel. Too bad no air conditioning or fridge in the rooms
(Original)
Hotel bien placé. Dommage pas de climatisation ni de frigo dans les chambres

Rooms3.0

Location5.0

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Laura Doridant5 months ago on

Google

1/5

(Translated by Google) Very bad experience.
No air conditioning with 39 degrees.
Very rude manager. …

(Translated by Google) Very bad experience.
No air conditioning with 39 degrees.
Very rude manager.
Room supposed to be ready at 2:00 p.m. but at 4:00 p.m. we were still waiting.
Broken windows
Booked with Booking with 2 bedrooms next door and in each 1 double bed. We weren't even on the same floor at first. Then bedrooms with 1 single bed.
A double espresso €5. Budget for the bar
(Original)
Très mauvaise expérience.
Pas de climatisation avec 39 degré.
Le responsable très désagréable.
Chambre censée être prête à 14h00 mais à 16h00 on attendait toujours.
Vitres cassées
Réservé avec Booking avec 2 chambres à côté et dans chacune 1 lit double. On se retrouvait même pas au même étage au début. Puis des chambres avec 1 lit simple.
Un double expresso 5€. Prévoir du budget pour le bar

Rooms1.0

Service1.0

Location5.0

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N Aghaous3 months ago on

Google

1/5

(Translated by Google) I think it's the worst hotel I've been to in Marrakech, the air conditioning does not work I booked with my 2 children we slept at 40° in the room breakfast bof, and the worst of all that the reception a slightly older lady with glasses very very unfriendly hotel to flee you can find cheaper and better service.
(Original)
Je pense que c'est le pire hôtel que j'ai fait à Marrakech ,la climatisation ne marche pas j'ai réservé avec mes 2 enfants on a dormi à 40° dans la chambre le petit déjeuner bof, et le pire de tout ça la réception une dame un peu âgé avec lunettes très très mal aimable hôtel à fuir vous pouvez trouver moins chère et meilleur service.

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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Juan Jose6 months ago on

Google

5/5

(Translated by Google) I read many negative reviews, however we had a good reception, starting with the friendliness of the lady at the reception and the good treatment of the rest of the staff. …

(Translated by Google) I read many negative reviews, however we had a good reception, starting with the friendliness of the lady at the reception and the good treatment of the rest of the staff.
The room was spacious and clean, with a balcony overlooking the pool and garden. It would be missing a small fridge and change the TV for another with a larger screen. Good Wi-Fi signal, what happens is that in some areas of the city it sometimes cuts off, as happened to us just when we were withdrawing money from an ATM and we had to wait for the connection to return.
As for breakfast, a good quality free buffet with a wide variety to satisfy all tastes.
The central location is definitely a good aspect to consider
(Original)
Leo muchas reseñas negativas, sin embargo tuvimos un buen recibimiento, empezando por la amabilidad de la señora de la recepción y el buen trato del resto de personal.
La habitación amplia y limpia, con un balcón que daba a la piscina y al jardín. Faltaría una neverita y cambiar la tele por otra con pantalla más grande. Buena señal Wifi, lo que ocurre es que en algunas zonas de la ciudad a veces se corta, como nos pasó justo en el momento de retirar dinero en un cajero y hubo que esperar a que volviera la conexión.
En cuanto al desayuno, buffet libre de buena calidad con gran variedad para satisfacer a todos los gustos.
La ubicación céntrica, es sin duda el un buen aspecto a considerar

Rooms4.0

Service5.0

Location5.0

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Mourad Faite5 months ago on

Google

1/5

(Translated by Google) Room air conditioning does not work !! we had to leave the windows open all night .. buffet around 2 am there were only fries, carrots and macaroni because the empty dishes will not be replaced.
Hotel to avoid at all costs the boss of the hotel just wants the money.
Please go elsewhere even breakfast is 0/10 never set foot again.
Mourad from Canada
(Original)
Chambre climatisation marche pas !!on a dû laisser les fenêtres ouvertes toute la nuit .. buffet vers 2heures il restait juste des frites , carottes et macaronis car les plats une vide ne seront pas remplacés.
Hôtel à éviter à tout prix le patron de l’hôtel veut juste l’argent .
Svp aller ailleurs même le petit déjeuner est 0 /10 ne jamais remettre les pieds.
Mourad from Canada

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Sami Ben Tahar5 months ago on

Google

2/5

(Translated by Google) Overall it was okay, but on the last day before we checked out, the unfriendly gentleman at the reception wanted an amount of 120 euros and he couldn't even explain to me what exactly I had to pay for. So he wanted money without any plausible reason.
Unfortunately, this was a point where I can say that I will not come again, for the reason that they want money from me without being able to explain exactly why. Unfortunately, the gentleman at the front desk was very rude and you definitely shouldn't treat customers like that.
(Original)
Es war im Großen und Ganzen okay, aber am letzen Tag bevor wir ausgecheckt haben wollte der unfreundliche Herr an der Rezeption noch einen Geldbetrag in höhe von 120€ und er konnte mir nicht einmal erklären für was ich da genau bezahlen musste. Also wollte er Geld ohne jegliche plausible Begründung.
Leider war dies ein Punkt wo ich sagen kann dass ich nicht mehr kommen werde und zwar aus dem Grund dass man Geld von mir will ohne genau erklären zu können wofür. Leider war der Herr an der Rezeption sehr unfreundlich und so sollte man definitiv nicht mit Kunden umgehen.

Trip typeCouple

Rooms2.0

Service2.0

Location5.0

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CELINE MARCHAL5 months ago on

Google

1/5

(Translated by Google) Ideal location because you can do everything on foot, however the rooms are very old and not maintained
We stayed 4 days and had to steal towels from the hallway otherwise two towels for 2 adults for 4 days!
Household non-existent, hair dryer and air conditioning HS
ZERO BREAKFAST really the bare minimum (not even a toaster) powdered orange juice while the oranges are falling in the garden!!! But on the cash bar side they are in a hurry!
Really a shame to sum up top location for the rest sucks
You have to go there just to sleep at night! Ha if the deckchairs I forgot, rotten and the bars break your back
Pleasant swimming pool and maintained garden despite everything it is the only correct place
If you can just sleep without too much comfort and you are not a stickler for hygiene ok otherwise go your way
(Original)
Emplacement idéale car on peux tout faire à pieds par contre les chambre sont très vieilles et pas entretenu
On a séjourné 4 jours et obligé de voler des serviettes dans le couloir sinon deux serviettes pour 2 adultes pour 4 jours !
Ménage inexistant, sèche cheveux et clim HS
PETIT DÉJEUNER NUL vraiment le stricte minimum ( même pas un grille pain) jus d’orange en poudre alors que les oranges tombes plein le jardin !!! Mais du côté bar payant elles sont pressées !
Vraiment dommage pour résumer emplacement top pour le reste nul
Il faut y aller juste pour dormir le soir ! Ha si les transats j’oubliais, pourris et les barres vous cassent le dos
Piscine agréable et jardin entretenu malgres tout c est le seul endroit correct
Si vous pouvez juste dormir sans trop de confort et que vous n’êtes pas à cheval sur l’hygiène ok sinon passez votre chemin

Trip typeVacation · Couple

Rooms1.0

Service1.0

Location5.0

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Tag Dada5 months ago on

Google

1/5

(Translated by Google) I took one night which was disastrous!! non-functional air conditioning in Marrakech this poses a problem given the heat, non-compliant room to cool, unpleasant staff who promised us a technician who never came. The next day, we made a complaint about the room, no solution was offered to us. The hostess snubbed us so she could be on the phone and laugh with her friend. It's a shame!!
(Original)
J ai pris une nuit qui a été désastreuse!! clim non fonctionnelle à Marrakech cela pose un problème vu la chaleur, chambre non conforme à rafraîchir, personnel désagréable qui nous a promis un technicien qui n'est jamais venu. Le lendemain, nous avons fait une réclamation concernant chambre aucune solution ne nous a été proposée. L'hôtesse d'acceuil nous a snobé pour pouvoir être au téléphone et rigoler avec son amie. C'est une honte!!

Trip typeVacation

Rooms1.0

Service1.0

Location5.0

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Elie cohen4 months ago on

Google

1/5

(Translated by Google) TO FLEE! Worst hotel in my life.
Staff violent, insulting, and above all THIEF. You are made to pay arrival tax and before leaving the hotel, there are surprises of non-existent fees, otherwise you are threatened with blocking your taxi taking you to the airport.
DIRTY towels.
Non-existent air conditioning,
DISGUSTING POOL Yellowish layer of fat, hairs in the water. Skinny breakfast, the lady who makes the msemens will favor the locals, you the little tourist will only have the right to one.
Marrakech is a beautiful city, avoid this hotel, or you will be disappointed!! you will find beautiful guest houses for less and much cleaner modern etc.
(Original)
À FUIR! Pire hôtel de ma vie.
Personnel violent, insultant, et par dessus tout VOLEUR. On vous fait payer taxe d’arrivée et avant de quitter l’hôtel gare aux surprises de frais inexistants, sinon on vous menace de bloquer votre taxi vous amenant à l’aéroport.
serviettes SALES.
Clim inexistante,
PISCINE DEGUEULASSE couche jaunâtre de gras, poils dans l’eau. Petit déjeuner maigre, la dame qui fait les msemens va privilégier les locaux, vous le petit touriste n’aurez le droit qu’à un seul.
Marrakech est une belle ville, fuyez cet hôtel, ou vous serez déçu!! vous trouverez de belles maisons d’hôtes pour moins cher et bcp bcp plus propre moderne etc.

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Visie Zorg3 months ago on

Google

5/5

(Translated by Google) People are very friendly, thinking along for a solution mostapha the detection and the cook of the kitchen get the most compliments from me! Had a great stay …

(Translated by Google) People are very friendly, thinking along for a solution mostapha the detection and the cook of the kitchen get the most compliments from me! Had a great stay
(Original)
Mensen zijn heel erg vriendelijk, mee denkend naar oplossing mostapha de detectie en de kok van de keuken krijgen van mij de meeste complimenten ! Top verblijf gehad

Rooms5.0

Service5.0

Location5.0

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Philippe Bouhier3 weeks ago on

Google

4/5

(Translated by Google) Establishment that we have known for 30 years ... very very well placed. A beautiful swimming pool in the medina. Very clean rooms...free parking and kind staff don't expect anything more
(Original)
Établissement que nous connaissons depuis 30 ans...très très bien placé. Une belle piscine en médina. Des chambres très propres... un parking gratuit et un personnel gentil ne rien attendre de plus

Rooms3.0

Service4.0

Location5.0

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martine thurmaud5 months ago on

Google

2/5

(Translated by Google) Hotel well located but not worth 4 stars
Needs to be renovated the buffet sucks not enough choice the rooms are very …

(Translated by Google) Hotel well located but not worth 4 stars
Needs to be renovated the buffet sucks not enough choice the rooms are very average
(Original)
Hôtel bien placé mais ne vaut pas 4 étoiles
À besoin d être rénové lebuffet nul pas assez de choix les chambres c est très moyen

Trip typeVacation

Rooms2.0

Service2.0

Location3.0

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Joëlle Bertrand3 months ago on

Google

2/5

(Translated by Google) My daughter and I returned a week ago our nights we spent them on the terrace no air conditioning which works with 40 degrees in the room, at the buffet level we were on half board once in 10 days Moroccan buffet otherwise tomatoes cucumbers pasta pasta and potato salad lol no thank you by the way a lot of tourists left the hotel before the departure date the staff is pleasant especially those in the restaurant I do not recommend this hotel
(Original)
Ma fille etmoi sommes rentrées il y a une semaine nos nuits nous les avons passées sur la terrasse pas de clim qui fonctionne avec 40 degrés dans la chambre , au niveau buffet nous étions en demi pension une fois en 10 jours buffet marocain sinon tomates concombres pâtes salade de pâtes et pommes de terre lol non merci d ailleurs pas mal de touristes ont quittés l hôtel avant la date départ le personnel est agréable surtout ceux de la restauration je ne recommande pas cet hôtel

Rooms1.0

Service1.0

Location3.0

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Bruno Dufourny6 months ago on

Google

4/5

(Translated by Google) Ideal location it is true, but above all a staff at the top, listening, smiling. Perfect breakfasts and buffets. Of course, the hotel would need to be refreshed, even modernized. But as far as I know, when you go to Marrakech, it's to visit, to spend time outdoors, not to stay 24 hours a day at the hotel. Otherwise, you might as well go to the Creuse.
(Original)
Situation idéale il est vrai, mais surtout un personnel au top, à l'écoute, souriant. Petit-déjeuners et buffets parfaits. Bien sûr, l'hôtel aurait besoin d'être raffraichi, voire modernisé. Mais que je sache, lorsque l'on va à Marrackech, c'est pour visiter, passer du temps dehors, pas pour rester 24h/24 à l'hôtel. Sinon, autant aller dans la Creuse.

Trip typeVacation

Rooms3.0

Service5.0

Location5.0

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Med Said Edouieb3 months ago on

Google

2/5

(Translated by Google) Do not go especially in the summer, it is very hot with bad air conditioning. I spent my night during this month of July in hell so much that I slept on the floor on the balcony. with poor customer service.
(Original)
N'allez surtout pas à l'été,il fait très chaud avec une mauvaise climatisation.j'ai passé ma nuit pendant ce mois de juillet à l'enfer tellement que j'ai dormi par terre au balcon . avec un mauvais service clientèle.

Rooms2.0

Service1.0

Location4.0

Read less

LE RICHON6 months ago on

7/10

(Translated by Google) The proximity of the Djema Efna square
The Bouchera reception is really adorable, always smiling, discreet and available, well done …

Visited in May

lynda osmani3 months ago on

Google

1/5

(Translated by Google) The most rotten hotel in Marrakech, no air conditioning, tiny room, non-existent breakfast, unfriendly staff, forced to sleep on the balcony so it's hot, bathroom sink reaches my thighs while I'm doing 1.58
(Original)
L'hôtel le plus pourri de Marrakech, pas de clim, chambre minuscule, petit déjeuner inexistant, personnel mal aimable, obligé de dormir sur le balcon tellement il fait chaud, évier de la salle de bain m'arrive aux cuisse alors que je fais 1,58

Trip typeVacation

Rooms1.0

Service1.0

Location3.0

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Isma Dkr743 months ago on

Google

2/5

(Translated by Google) Very bad person he wanted to make us leave because we booked on booking and I find that the price of our reservation and too low tries to make us believe that the air conditioning does not work to dissuade us from staying, breakfast does not vary very much alone positive point parking and placement
(Original)
Personne archi nul il a voulu nous faire partir car on a réservé sur booking et i trouve que le prix de notre réservation et trop bas tente de nous faire croire que la clim ne marche pas pour nous dissuader de rester , petit déjeuner pas très varier seul point positif parking et le placement

Trip typeVacation

Rooms2.0

Service2.0

Location4.0

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Imene Aidel4 months ago on

Google

4/5

(Translated by Google) I stayed 5 days in this Hotel very well located not far from the place jame3 lafna 5 minutes walk and jame3 alkoutoubia pleasant and smiling staff with little care correct breakfast clean room with a large bathroom only downside is the air conditioning that does not work and the fridge in the rooms we were shocked that there was no fridge in the room food to offer {paying} a la carte not terrible food and a bit expensive compared to the outside but I recommend this hotel price level it remains correct I especially thank the cleaning ladies who do their job more than perfect and the young waiters for their smiles 😃
(Original)
J ai séjourné 5 jours dans cet Hotel très bien situé pas très loin de la place jame3 lafna a 5 mn a pied et jame3 alkoutoubia personnel agréable et souriant au petit soin petit déjeuner correct chambre propre avec une grande salle de bain seul bémol c est la climatisation qui marche pas et le frigo dans les chambres on ete choquer que y avais pas de frigo dans les chambre nourriture proposer {payante} a la carte bouffe pas terrible et un peu cher par rapport a l extérieur mais je recommande cet hôtel niveau prix ca reste correct je remercie surtout les femmes de ménage qui font plus que parfait leur travail et les jeunes serveurs pour leurs sourire 😃

Trip typeVacation

Rooms4.0

Service4.0

Location5.0

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Hervé Boucher3 weeks ago on

Google

4/5

(Translated by Google) 4-star hotel (by local standards!) but ideally located 500 m from the medina. Nice swimming pool. Average restoration. Wifi only in common areas …

(Translated by Google) 4-star hotel (by local standards!) but ideally located 500 m from the medina. Nice swimming pool. Average restoration. Wifi only in common areas
(Original)
Hôtel 4 étoiles (aux normes locales!) mais idéalement placé à 500 m de la médina. Belle piscine. Restauration moyenne. Wifi seulement dans les espaces communs

Rooms3.0

Service4.0

Location5.0

Read less

Aurore Tonnelier2 months ago on

Google

1/5

(Translated by Google) We cut short our stay in this hotel, a disaster
The photos on the site did not correspond to reality at all. …

(Translated by Google) We cut short our stay in this hotel, a disaster
The photos on the site did not correspond to reality at all.
We arrived at 3 p.m. to pick up our surprise room by opening the door, the room was not cleaned, so an extra hour of waiting for an unclean return.
The swimming pool we could not go there the other customers installed their towel the day before on the deckchairs
Almost non-existent air conditioning and the little it works it smells of sewers (very unpleasant)
In the evening and at night, noise in the other rooms (music, telephone conversation, screaming, etc.)
Only positive point the location
Never again
(Original)
Nous avons écourter notre sejour dans cette hotel une catastrophe
Les photos du site ne correspondait pas du tout au réel
Nous sommes arrivés a 15h pour récupérer notre chambre surprise en ouvrant la porte la chambre n était pas faite donc une heure d attente en plus pour un rendu pas clean
La piscine nous n avons pas pu y aller les autres client installé leur serviette la veille sur les transats
Clim quasi inexistante et le peu qu'elle marche elle sent les égout (tres désagréable)
Le soir et la nuit du bruit dans les autres chambre (musique, conversation téléphonique, hurlements...)
Seul point positif l emplacement
Plus jamais

Rooms1.0

Service1.0

Location4.0

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Alex3 months ago on

Google

1/5

(Translated by Google) THEY ADVERTISE THAT IT HAS AIR AND IT DOESN'T HAVE AIR CONDITIONING AT 48 DEGREES. AWESOME.
ANTS IN ROOMS. …

(Translated by Google) THEY ADVERTISE THAT IT HAS AIR AND IT DOESN'T HAVE AIR CONDITIONING AT 48 DEGREES. AWESOME.
ANTS IN ROOMS.
NO FRIDGE IN THE ROOMS.
WITHOUT WATER.
HORRIBLE
(Original)
ANUNCIAN QUE TIENE AIRE Y NO TIENE AIRE ACONDICIONADO A 48 GRADOS. IMPRESIONANTE.
HORMIGAS EN LAS HABITACIONES.
SIN NEVERA EN LAS HABITACIONES.
SIN AGUA.
HORRIBLE

Rooms1.0

Service1.0

Location1.0

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Kenza Ennouni3 months ago on

Google

1/5

(Translated by Google) The rooms are in an impossible state, it smells of cigarettes, the toilets are not clean, there is no air conditioning I do not recommend it …

(Translated by Google) The rooms are in an impossible state, it smells of cigarettes, the toilets are not clean, there is no air conditioning I do not recommend it
(Original)
Les chambres sont dans un état pas possible, sa sent la cigarette, les toilettes ne sont pas propre, il n’y a pas de climatisation je ne vous le conseille pas

Trip typeVacation

Read less

H L (amohssin)3 months ago on

Google

1/5

(Translated by Google) The rooms need renovation. Burned lamp, air conditioning not working well, shower without accessories, very old equipment... …

(Translated by Google) The rooms need renovation. Burned lamp, air conditioning not working well, shower without accessories, very old equipment...
(Original)
Les chambres nécessite rénovation. Lampe brûlée, clim fonctionne pas bien, douche sans accessoires, équipements très anciens...

Rooms1.0

Service1.0

Location4.0

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ismail arslan3 months ago on

Google

2/5

(Translated by Google) 4-star hotel of local standard.
It's very average.
Decent breakfast. …

(Translated by Google) 4-star hotel of local standard.
It's very average.
Decent breakfast.
(Original)
Hôtel 4 étoiles au standard local.
C'est très moyen.
Petit déjeuner correct.

Rooms2.0

Service2.0

Location2.0

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Rkia Kacimi2 months ago on

Google

5/5

(Translated by Google) Perfect location, very nice staff correct meals just missing a fridge in the room …

(Translated by Google) Perfect location, very nice staff correct meals just missing a fridge in the room
(Original)
Emplacement parfait, personnel très gentil repas corrects manque juste un frigo dans la chambre

Trip typeVacation · Family

Rooms3.0

Service5.0

Location5.0

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Odile Rossi7 months ago on

Google

5/5

(Translated by Google) Hotel ideally located, reception staff at the top. This hotel has remained in its juice but very clean. The catering needs to be improved. It is with pleasure that we will return.
(Original)
Hôtel idéalement situé, personnel de réception au top. Cet hôtel est resté dans son jus mais très propre. La restauration est à améliorer. C'est avec plaisir que nous y retournerons.

Trip typeVacation · Friends

Rooms3.0

Service4.0

Location5.0

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Karim Ait-ouaret2 months ago on

Google

1/5

(Translated by Google) No one, I had to redo a reservation on the spot to go to a riad to escape from this place without air conditioning and with a green swimming pool, to flee …

(Translated by Google) No one, I had to redo a reservation on the spot to go to a riad to escape from this place without air conditioning and with a green swimming pool, to flee
(Original)
Nul , j'ai dû refaire une réservation sur place pour aller dans un riad pour m échapper de c est endroit sans climatisation et avec une piscine verte ,à fuir

Trip typeVacation · Family

Rooms3.0

Service4.0

Location4.0

Read less

Jean Charlesa year ago on

6.5/10

(Translated by Google) The quiet central location seen on the 2nd floor of the Koutoubia 200 meters away, the room is nice, the beds are correct, the staff are accommodating and smiling, contrasting with the cool and dark common areas, the …

Visited in September 2021

LE RICHON6 months ago on

7/10

(Translated by Google) The proximity of the Djema Efna square
The Bouchera reception is really adorable, always smiling, discreet and available, well done …

Visited in May

Karis Matik2 months ago on

Google

5/5

(Translated by Google) nickel hotel
Personal o top
I recommend …

(Translated by Google) nickel hotel
Personal o top
I recommend
I woke up early to take you pictures outside 😘
(Original)
Hôtel nickel
Personnels o top
Je recommande
Je me suis réveiller tôt pour vous prendre photos extérieur 😘

Read less

Christophe Touzeau4 weeks ago on

Google

1/5

(Translated by Google) Too bad, the hotel is ideally located, but all the equipment dates from the creation ...... in 1968 ..... …

(Translated by Google) Too bad, the hotel is ideally located, but all the equipment dates from the creation ...... in 1968 .....
(Original)
Dommage, l'hôtel est idéalement placé, mais tout l'équipement date de la création......en 1968.....

Trip typeVacation · Family

Rooms1.0

Service4.0

Location5.0

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Jean Charlesa year ago on

6.5/10

Visited in September 2021

Veronique De filippo6 months ago on

Google

5/5

(Translated by Google) Perfect service lovely people always caring
The location of the hotel is very good because you can walk to visit most of the important places in Marrakech …

(Translated by Google) Perfect service lovely people always caring
The location of the hotel is very good because you can walk to visit most of the important places in Marrakech
(Original)
Un service parfait des gens adorables toujours aux petits soins
L'emplacement de l'hôtel est très bien car on peut se déplacer à pied pour visiter la plupart des lieux importants de Marrakech

Trip typeFamily

Rooms5.0

Service5.0

Location5.0

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Katarzyna Łysakowskaa month ago on

Google

2/5

(Translated by Google) Breakfasts the same all week to disgust, nice pool, nice service …

(Translated by Google) Breakfasts the same all week to disgust, nice pool, nice service
(Original)
Śniadania przez cały tydz te same do obrzydzenia ,basen fajny ,obsługa miła

Trip typeVacation · Couple

Rooms2.0

Service4.0

Location5.0

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Soon Bel2 months ago on

Google

1/5

(Translated by Google) Absolutely avoid hotel of nameless mediocrity
the most catastrophic of my stay the bedding the cushions the bathroom the tiles open the air conditioning does not work the rusty taps the noise pollution the ants everywhere
(Original)
A fuir absolument hôtel d une médiocrité sans nom
le plus catastrophique de mon séjour la literie les coussin les salle de bain les carreaux ouvert la clim ne marche pas la robinetterie rouillé la nuisance sonore les fourmis partout

Trip typeVacation

Rooms1.0

Service1.0

Location3.0

Read less

Reddada year ago on

3.5/10

(Translated by Google) Hotel with ideal geographical location, 10 minutes walk from Jamer-Fna square and 2 minutes from the Koutoubia Mosque 🕌 with a magnificent view .... …

Visited in July 2021

Rachid Boulak5 months ago on

Google

2/5

(Translated by Google) The Hotel is not worth 4 stars,
very good swimming pool with beautiful garden
Nice buffets …

(Translated by Google) The Hotel is not worth 4 stars,
very good swimming pool with beautiful garden
Nice buffets
(Original)
LHôtel vaut pas 4 étoile,
piscine très bien avec jardin magnifique
Buffets sympa

Rooms2.0

Service3.0

Location5.0

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Béatrice Nicolas5 months ago on

Google

1/5

(Translated by Google) The only positive is the location. Otherwise, mediocre room, broken sink, torn sheets, torn jpir lampshade, broken chair, terrible reception staff, mediocre breakfast. To avoid.
(Original)
Le seul point positif l'emplacement. Sinon, chambre médiocre, lavabo cassé, draps déchiré, abat jpir déchiré, chaise cassée, personnel réception détestable, petit déjeuner médiocre. A éviter.

Trip typeVacation

Rooms1.0

Service2.0

Location5.0

Read less

Reddada year ago on

3.5/10

(Translated by Google) Hotel with ideal geographical location, 10 minutes walk from Jamer-Fna square and 2 minutes from the Koutoubia Mosque 🕌 with a magnificent view .... …

Visited in July 2021

laetitia salmona year ago on

Google

5/5

(Translated by Google) Pleasant hotel, clean, change of towels every day. Varied typical dinners. restful stay. Great location. Very pleasant, smiling and available staff. Awesome excursions with the hotel with a driver, Djamal super on top. We will return with pleasure.
(Original)
Hôtel agréable, propre, changement linges de toilette tous les jours. Diners variés typiques. séjour reposant. Très bien situé. Personnel très agréable souriant et disponible. Des excursions avec l'hôtel géniales avec un chauffeur, Djamal super au top. Nous y retournerons avec plaisir.

Read less

Marie-Claire Cabaret7 months ago on

Google

1/5

(Translated by Google) Nice location but dark common area average breakfast poor wifi no help to get a taxi or other questions, tourist tax paid twice, price of massages just a joke. Establishment to renovate. A tip to flee from other establishments are cheaper or even the same price in Marrakech but far above
(Original)
Bel emplacement mais partie commune sombre petit déjeuner moyen wifi médiocre aucune aide pour avoir un taxi ou autres questions, taxe de séjour payé 2 fois, tarif des massages juste une blague. Établissement à rénover. Un conseil a fuir d’autres établissement sont moins cher voir même prix à Marrakech mais largement au dessus

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

Read less

Yoann Soum5 months ago on

Google

1/5

(Translated by Google) Catastrophic hotel!!!!
- Dark hallway
- chipped paint …

(Translated by Google) Catastrophic hotel!!!!
- Dark hallway
- chipped paint
- clogged shower
- no hot water
- no shampoo
- towels with holes
- breakfast opening 7am but nothing to eat
(Original)
Hôtel catastrophique !!!!
- Couloir sombre
- peinture défoncée
- douche bouchée
- pas d’eau chaude
- pas de shampoing
- serviettes trouées
- petit déjeuner ouverture 7h mais rien à manger

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Ludovic Benoota year ago on

Google

3/5

(Translated by Google) No fridge in the rooms but the bedding is great, the swimming pool is very good for the season (September)), I'm afraid it will be too small in high season with the hotel full.
We can see that maintenance was a sacrificed position following the shortage caused in Morocco by the confinement of European countries in particular.
The breakfast is also very sparse (bread, Moroccan-style French pastries and still rather good msemmen but which do not replace an English breakfast for example)
Do not take your excursions at the hotel, they are twice as expensive as the many taxis that accost you along the streets.
(Original)
Pas de frigo dans les chambres mais la literie est top, la piscine est très bien pour la saison (Septembre)), j'ai peur qu'elle soit trop petite en pleine saison avec l'hôtel plein.
On voit que l'entretien a été un poste sacrifié suite à la pénurie engendrée au Maroc par le confinement des pays européens notamment.
Le petit déjeuner est également très peu fourni (pain, viennoiseries françaises à la façon marocaine et quand même des msemmen plutôt bons mais qui ne remplacent pas un petit déjeuner anglais par exemple)
Ne prenez pas vos excursions à l'hôtel, elles sont 2 fois plus chères que les nombreux taxis qui vous accostent le long des rues.

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Yamina Benyahiaa month ago on

Google

1/5

(Translated by Google) Hotel disgusting, reception we don't talk about it to flee …

(Translated by Google) Hotel disgusting, reception we don't talk about it to flee
(Original)
Hotel degueulasse, reception on en parle pas à fuire

Trip typeVacation

Rooms1.0

Service1.0

Location2.0

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ZELIA REGUINO3 weeks ago on

Google

1/5

(Translated by Google) Disgusting facilities and very unfriendly hotel staff.
(Original) …

(Translated by Google) Disgusting facilities and very unfriendly hotel staff.
(Original)
Instalaçoes nojentas e pessoal do hotel muito antipático.

Trip typeFriends

Rooms1.0

Service1.0

Location3.0

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faiza amzila month ago on

Google

1/5

(Translated by Google) Flee I have no words the photos do not match the staff is terrible the worst hotel in all of Marrakech …

(Translated by Google) Flee I have no words the photos do not match the staff is terrible the worst hotel in all of Marrakech
(Original)
Fuir j'ai pas de mot les photos ne correspondent pas le personnel est exécrable le pire hôtel de tout marrakech

Trip typeVacation

Rooms1.0

Service1.0

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Mouna yvanoff5 months ago on

Google

1/5

(Translated by Google) Poor services, theft from the rooms, very average and very little diversified buffet, some unwelcoming staff, the only good point is the proximity to the main square of Marrakech!
(Original)
Prestations médiocre, vole dans les chambres, buffet très moyen et très peu diversifié, certains personnels peu accueillant, le seul bon point c'est la proximité avec la place principale de Marrakech !

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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Yannick Decomble7 months ago on

Google

5/5

(Translated by Google) Very nice hotel with a very welcoming team. Ideally located 5min walk from the square and the souk.
I will go back there for sure!!! …

(Translated by Google) Very nice hotel with a very welcoming team. Ideally located 5min walk from the square and the souk.
I will go back there for sure!!!
(Original)
Très bel hôtel avec une équipe très accueillante. Idéalement situé à 5min à pied de la place et du souk .
J'y retournerai c'est sur!!!

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Inès Berradaa year ago on

Google

5/5

(Translated by Google) Very pleasant hotel. We had a good stay in peace, with a very nice terrace and swimming pool at our disposal in a dream setting!
The rooms are spacious, the decor may be old-fashioned but that's its charm! Wake up with bright sunshine and birdsong guaranteed! Perfect location: between 5 and 10min walk from Jamaa el fna square.
Kind staff. I highly recommend this hotel.
(Original)
Hôtel très agréable. Nous avons passé un bon séjour dans le calme, avec une très belle terrasse et piscine à notre disposition dans un décor de rêve !
Les chambres sont spacieuses, la déco est peut-être vieillotte mais ça fait son charme ! Réveil avec grand soleil et chant des oiseaux garantis ! Emplacement parfait : entre 5 et 10min à pied de la place Jamaa el fna.
Personnel gentil. Je recommande vivement cet hôtel.

Trip typeVacation

Rooms5.0

Service4.0

Location5.0

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Michele Casanova11 months ago on

Google

3/5

(Translated by Google) A hotel more than well located for a stay in Marrakech .... simple but comfortable rooms and restaurant ... I usually stay there every year. However, back this year, I am very disappointed (maintenance work not carried out, rather questionable cleanliness ....) Too bad
(Original)
Un hôtel plus que bien situé pour un séjour à Marrakech....chambres et restaurant simples mais confortables...j’y séjourne habituellement chaque année. Toutefois, de retour cette année, suis très déçue ( travaux d’entretien non réalisés, propreté plutôt douteuse....) Dommage

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Sofia Berradaa year ago on

Google

5/5

(Translated by Google) We had a great stay at this hotel. It is very well placed (between 5 to 10 min walk from Jemâa el-fna square). It is very calm and has a magnificent setting (swimming pool, palm trees, Koutoubia mosque). In addition, the staff are warm. Bonus: breakfast reflects Moroccan traditions: baghrir and msemen prepared on site. I really recommend!
(Original)
Nous avons passé un excellent séjour dans cet hôtel. Il est très bien placé (entre 5 à 10 min à pieds de la place Jemâa el-fna). Il est très calme et possède un magnifique cadre (piscine, palmiers, mosquée Koutoubia). De plus le personnel est chaleureux. Bonus : le petit déjeuner reflète les traditions marocaines : baghrir et msemen préparées sur place. Je recommande vraiment !

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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Lydia Saadaa year ago on

Google

2/5

(Translated by Google) A deplorable review for this establishment.
2 stars will suffice for this so-called "4-star" hotel (I'm still looking for them, by the way...). …

(Translated by Google) A deplorable review for this establishment.
2 stars will suffice for this so-called "4-star" hotel (I'm still looking for them, by the way...).
For hospitality, nothing is wrong, let's say that the staff is rather welcoming, and still happy I would like to say.
Let's start with the rooms, a bit spartan decoration, but is it really surprising from Moroccans? The bedding is quite comfortable, but the cushions are rock hard. Bathroom rather large, correct, I expected worse.
The swimming pool is empty, we are 20 vacationers at all costs, but that is not why we are treated better. I hope you don't have any back problems, because the deckchairs have been there since the hotel was created, so anything but comfortable.
Let's move on to the funniest, or the worst.
If you have the choice, take everything except full board or even half board, breakfast will suffice given what they offer.
For breakfast, I hope you're not too greedy, 3 croissants in a basket, maybe 2 pains au chocolates and pains aux raisins (industrial of course), concentrated orange juice, tea with mint which to my surprise was the worst I've drunk in 19 years of existence, a little surprised that the Moroccan "kings of tea" offer a tea similar to Lipton to infuse. Don't count on a good coffee when you wake up, unless you're a fan of the wake-up fleet.
For lunch or dinner, no buffet offered, somewhat understandable given the health context, but perhaps not a reason to impose on us a meal that is not to our liking, we are on vacation, and not in the school canteen to force ourselves to eat what they offer us which is not necessarily to our liking. We are few vacationers in the hotel, and the minimum would be to pamper the few people who are there to give them a good experience in your establishment.
Positive point: the location. 10 minutes walk from Jemaa al fna square.
The quad excursion that the hotel offered us was great, 400 dirhams (40€) per person for 2 hours of quad biking in the palm grove with a van that picks you up on site and brings you back at the end of the activity.
Possibility to do a PCR test directly at the hotel for 750 dirhams (75€) per person.
Know that if you are vaccinated, and you want to return to France, no need for a PCR test, the vaccine passport will be enough for you.
(Original)
Un avis déplorable pour cet établissement.
2 étoiles suffiront pour cet hôtel sois-disant "4 étoiles" (je les cherchent toujours d'ailleurs...).
Pour l'hospitalité, rien n'est à redire, disons que le personnel est plutôt accueillant, et encore heureux j'ai envie de dire.
Commençons par les chambres, une décoration un peu spartiate, mais est-ce vraiment étonnant de la part des marocains ? La literie est plutôt confortable, mais les coussins eux, sont durs comme de la pierre. Salle de bain plutôt grande, correct, je m'attendais à pire.
La piscine est vide, nous sommes 20 vacanciers à tout casser, mais ce n'est pas pour cela que nous sommes mieux traités. J'espère que vous n'avez aucun problème de dos, parce que les transat sont la depuis la création de l'hôtel, donc tout sauf confortable.
Passons au plus drôle, ou au pire.
Si vous avez le choix, prenez tout sauf la pension complète ou même la demi pension, le petit déjeuner suffira vu ce qu'ils vous proposent.
Pour le petit déjeuner, j'espère que vous n'êtes pas trop gourmand, 3 croissants dans une panière, peut être 2 pains au chocolats et pains aux raisins (industriels bien sûr), du jus d'orange concentré, du thé à la menthe qui à ma grande surprise a été le pire que j'ai bu en 19 ans d'existence, un peu étonné que les marocains les "rois du thé" propose un thé similaire au Lipton à faire infuser. Ne comptez pas sur un bon café à votre réveil, à moins que vous soyez un adepte de la flotte au réveil.
Pour les repas du midi ou du soir, aucun buffet de proposé, un peu compréhensible vu le contexte sanitaire, mais peut être pas une raison pour nous imposer un repas qui n'est pas à notre goût, nous sommes en vacances, et non pas à la cantine scolaire pour se forcer à manger ce qu'ils nous proposent qui n'est pas forcément à notre goût. Nous sommes peu de vacanciers dans l'hôtel, et le minimum serait de chouchouter le peu de personnes qui sont la pour leur faire vivre une bonne expérience dans votre établissement.
Point positif : l'emplacement. A 10 minutes à pied de la place Jemaa al fna.
L'excursion en quad que nous a proposé l'hôtel était super, 400 dirhams (40€) par personne pour 2h de quad à la palmeraie avec un van qui vient vous chercher sur place et vous ramène à la fin de l'activité.
Possibilité de faire un Test PCR directement à l'hôtel pour 750 dirhams (75€) par personne.
Sachez que si vous êtes vaccinés, et que vous souhaitez retourner en France, pas besoin de Test PCR, le passeport vaccinal vous suffira.

Trip typeVacation

Rooms4.0

Service4.0

Location4.0

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Edouard MUNOZa year ago on

Google

3/5

(Translated by Google) HOTEL EL CHEMS - MARRAKECH
Strong points: TOP location - TOP bedding - rooms to renovate but clean - friendly staff. …

(Translated by Google) HOTEL EL CHEMS - MARRAKECH
Strong points: TOP location - TOP bedding - rooms to renovate but clean - friendly staff.
Cons: television has only one French and political channel. Poor catering at breakfast. Half-board: the dishes are the same for all customers: 1 starter 1 main course 1 dessert. It's a shame the dishes are tasteless but correct. We are fed nothing more. The cook should taste his dishes before serving them. The couscous was bland. Really disappointed with the food in this hotel. No fruits, dates, figs, yet the markets are full of them! Having said that, we had a very pleasant stay. The guides, drivers, are really very nice, you can trust. Only downside, the hearts of Moroccans are very sad, few sincere smiles and a lot of jealousy between them. Tourists are mistaken for ATMs. Morocco is a very beautiful country, very green, a lot of vegetation and trees, flowers. Gorgeous. We will return but will rent a vehicle ourselves so as not to suffer all the stops in order to make you spend money all over the place. Unlike Tunisia which is a country poor in vegetation and dry but the people are sincere and welcoming. Wealth is in their heart. This is just my personal opinion.
(Original)
HOTEL EL CHEMS - MARRAKECH
Les plus : emplacement TOP - literie TOP - chambres à rénover mais propres - personnel aimable.
Les moins : télévision n'a qu'une seule chaine française et politique. Restauration pauvre au petit déjeuner. La demi-pension : les plats sont les mêmes pour tous les clients : 1 entrée 1 plat 1 dessert. C'est vraiment dommage les plats sont sans saveur mais corrects. Nous sommes nourris sans plus. Le cuisinier devrait gouter ses plats avant de les servir. Le couscous était fade . Vraiment déçus pour la nourriture dans cet hotel. Pas de fruits, dates, figues, pourtant les marchés en sont pleins ! Cela dit, nous avons passé un séjour trés agreable. Les guides, chauffeurs, sont vraiment très sympathiques, vous pouvez avoir confiance. Seul bémol, le coeur des marocains est bien triste, peu de sourrire sincères et beaucoup de jalousie entre eux. Les tourristes sont pris pour des distributeurs de billets automatiques. Le maroc est un très beau pays, très vert beaucoup de végétations et arbres, fleurs . Magnifique. Nous y retournerons mais louerons nous même un véhicule afin de ne pas subir tous les arrêts afin de vous faire dépenser de l'argent à tout va. A L'inverse de la tunisie qui est un pays pauvre en végétation et sec mais les gens sont sincères et accueillant. La richesse est dans leur coeur. Cela est juste mon avis personnel.

Trip typeVacation

Rooms3.0

Service2.0

Location5.0

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Kari Arcudi2 years ago on

Google

4/5

(Translated by Google) The hotel is very well located, a few minutes walk from the Koutoubia, in a quiet and safe area. Clean hotel with a large garden with swimming pool, and very friendly staff. The breakfast quite bad: pastries, cereals, cow's milk, jams, ham, cheese and oranges, nothing more! The worst of all is the wifi that works sometimes and only at reception.
(Original)
El hotel está muy bien ubicado, a minutos caminando de la Koutoubia, en zona tranquila y segura. Hotel limpio con un gran jardín con piscina, y el personal muy amable. El desayuno bastante malísimo: bollería, cereales, leche de vaca, mermeladas, jamón, queso y naranjas, nada mas! Lo peor de todo es el wifi que funciona a veces y solo en recepción.

Trip typeVacation · Friends

Rooms5.0

Service4.0

Location5.0

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BOUCHAQOUR Zakaria7 months ago on

Google

3/5

(Translated by Google) Good. But just fine. The excellent reception, the staff too. We just need to revamp the room amenities a bit. It's starting to date …

(Translated by Google) Good. But just fine. The excellent reception, the staff too. We just need to revamp the room amenities a bit. It's starting to date
(Original)
Bien. Mais justement bien. L'accueil excellent, le personnel aussi. Il faut juste revoir un peu les équipements de chambre. Ça commence à dater

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Reine-Aude Roatta Picard7 months ago on

Google

4/5

(Translated by Google) Unpretentious but warm hotel, perfect location in the center of marrackech.merxi has the team of fabin atlas marrackech tour for their kindness and their precious advice on visits, Ahmed knows the city and its history better than anyone ☺️. Amina at the hotel's hamman are incredible, we'll see each other very soon.
(Original)
Hôtel sans prétention mais chaleureux,situation parfaite au centre de marrackech.merxi a l’équipe de fabin atlas marrackech tour pour leur bienveillance et leurs précieux conseils sur les visites,Ahmed connaît la ville et son histoire mieux que personne ☺️.Les soins d’Amina au hamman de l’hôtel sont incroyables,on se revoit très vite .

Trip typeVacation

Rooms4.0

Service5.0

Location5.0

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André Florentino4 months ago on

Google

3/5

(Translated by Google) Quiet and relaxing place inside the medina. 5 minutes from Jemaa el Fna square. Too bad the facilities are aging... the very damaged pool furniture... I've been coming here for a long time and this time I was disappointed (June 2022)... despite the friendliness of the staff...
(Original)
Endroit calme et reposant à l'intérieur de la médina. À 5 minutes de la place Jemaa el Fna. Dommage que les installations soient vieillissantes... le mobilier de piscine très abîmé... J'y viens depuis longtemps et cette fois-ci j'ai été déçu (juin 2022)... malgré la gentillesse du personnel...

Trip typeVacation

Rooms3.0

Service4.0

Location5.0

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Laure Quadroa year ago on

Google

5/5

(Translated by Google) We are very happy with this hotel. The welcome on our arrival was very warm, the room is spacious and pleasant with a Moroccan decoration and very well maintained as well as exemplary cleanliness. The pool is superbly maintained and very spacious. The breakfast and the meal were excellent. The staff is very attentive to their customers and to finish a big thank you to KARIM for his kindness, his professionalism, his good humor and always listening to his customers. Thank you very much
Mrs quadro laure and Mr Chettouh Fabien
(Original)
Nous sommes très ravis de cet hôtel. L accueil à notre arrivés était très chaleureux, la chambre est spacieuse et agréable avec une décoration marocaine et très bien entretenue ainsi qu une propreté exemplaire. La piscine est superbement entretenue et très spacieuse. Le petit-déjeuner et le repas était excellentissime. Le personnel est au petit soins pour leur clients et pour finir un grand merci à KARIM pour sa gentillesse, son professionnalisme, sa bonne humeur et d etre toujours à l ecoute pour ses clients. Merci tout de coeur
Mme quadro laure et Mr Chettouh Fabien

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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Abdel Amasraoui2 months ago on

Google

2/5

(Translated by Google) Not terrible! 55€ too expensive for this kind of product. …

(Translated by Google) Not terrible! 55€ too expensive for this kind of product.
(Original)
Pas terrible! 55€ trop cher pour ce genre de produit.

Rooms1.0

Service1.0

Location2.0

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brigitte cherifa year ago on

Google

5/5

(Translated by Google) I really like this family hotel and very well located, near the square. I have been coming here for a long time, regularly, and in this difficult time I am very touched by the efforts made by the hotel and the staff (always very kind) to keep this wonderful place afloat. Let's be united! Well done, the Chems!
(Original)
J'aime beaucoup cet hôtel familial et très bien placé, près de la place. J'y viens depuis longtemps, régulièrement, et en cette période difficile je suis très touchée par les efforts fournis par l'hôtel et le personnel (toujours très gentil) pour maintenir cet endroit merveilleux à flot. Soyons solidaires ! Bravo, le Chems !

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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R Ra year ago on

Google

1/5

(Translated by Google) HOTEL TO FUIR.
Incompetent Reception Team, I think it will be urgent to train your hotel staff. …

(Translated by Google) HOTEL TO FUIR.
Incompetent Reception Team, I think it will be urgent to train your hotel staff.
It is inadmissible to tell clients that I quote:
"It's not my problem "
Dilapidated, dirty hotel, poor breakfasts.
Deserves 1 * and again it is for the form.
You are going to waste your time and your money.
(Original)
HOTEL A FUIR .
Équipe en Reception incompétente, il serai je pense urgent de former votre personnel à l'hôtellerie.
Il es inadmissible de dire à des clients que je cite :
"Ce nest pas mon problème "
Hotel vétuste, sale, petit déjeuners médiocre.
Mérite 1* et encore c'est pour la forme.
Vous aller perdre votre temps et votre argent FUYEZ !

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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BRAIDA FATIMAZAHRAa year ago on

Google

1/5

(Translated by Google) Catastrophic hotel, the only good thing is the location.
For faults are as follows:
- rude welcome, always angry receptionist …

(Translated by Google) Catastrophic hotel, the only good thing is the location.
For faults are as follows:
- rude welcome, always angry receptionist
- room not prepare in advance, we booked a night before but on arrival asked us to wait until the room was prepared.
- we are a couple and the room had two separate beds
- room without minibar, television with only one channel, remote control does not work, room colors make you sad (dark gray, dark green), catastrophic light
- old equipment, the plan like that of the hospitals.
- soundproof rooms.
- rooms containing insects.
- non-varied breakfast ...
I recommend avoiding this establishment as much as possible, we wished we had stayed one night there.
(Original)
Hôtel catastrophique, la seul chose qui est bonne c'est l'emplacement.
Pour les défauts sont comme suit :
- accueil impoli, réceptionniste toujours en colère
- chambre non préparer à l'avance, nous avons réservé une nuit avant mais à l'arrivée nous a demandé d'attendre jusqu'à la préparation du chambre.
- nous somme un couple et la chambre était avec deux lits séparés
- chambre sans minibar, television avec une seul chaîne, télécommande ne marche pas, couleurs de chambre vous rendre triste (gris foncé, vert foncé), lumière catastrophique
- équipements vieux, le plan comme celui des hôpitaux.
- chambres insonorisées.
- chambres contenants les insectes.
- petit dej non varié...
Je vous conseille d'éviter le max cette établissement, nous avons regretté d'avoir séjourné une nuit là bas.

Trip typeCouple

Rooms1.0

Service1.0

Location3.0

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Roberto Roccasecca4 years ago on

Google

4/5

(Translated by Google) I do not know the rooms but the internal courtyard with swimming pool is really fascinating, the place is reserved even if next to the medina and adjacent to the large market square and evening entertainment for tourists and not, quiet to pamper guests who spend a lot they demand privacy and tranquility: the swimming pool offers them. The restaurant is good with delicate and well-made dishes, the service is attentive, the prices adequate, too bad the choice of wines, the local ones almost undrinkable, I don't remember finding a different offer.
(Original)
Le camere non le conosco ma il cortile interno con piscina è davvero fascinoso, il luogo è riservato pur se a fianco della medina e adiacente alla grande piazza del mercato e dell'intrattenimento serale per turisti e non, silenzioso per coccolare gli ospiti che spendendo molto pretendono riservatezza e tranquillità: la piscina le offre. Buono il ristorante con piatti delicati e ben fatti, il servizio è attento, i prezzi adeguati, peccato la scelta dei vini, quelli locali quasi imbevibili, non ricordo di aver trovato una offerta diversa.

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Cailloux Dujardin2 years ago on

Google

2/5

(Translated by Google) Good location in the center of Marrakech which offers some proximity.
But microscopic rooms, the building is aging, in the half board formula water is …

(Translated by Google) Good location in the center of Marrakech which offers some proximity.
But microscopic rooms, the building is aging, in the half board formula water is not included, and the food is far from exceptional ...
And the prices of the excursions offered by the hotel are sometimes up to 2 times more expensive than what can be found in a specialized agency.
In short, I recommend only if you are looking for a good location ...
(Original)
Bon emplacement au centre de Marrakech qui offre une certaine proximité.
Mais des chambres microscopique, le bâtiment est vieillissant, dans la formule demi pension l'eau n'est pas incluse, est la nourriture est loin d'être exceptionnelle...
Et les prix des excursions que propose l'hôtel sont parfois jusqu'à 2 fois plus chère que ce que l'on peut trouver dans une agence spécialisée.
Bref je recommande uniquement si vous cherchez un bon emplacement...

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VO VAN Kristen6 months ago on

Google

4/5

(Translated by Google) PERFECT LOCATION
VERY WELL KEPT AND MAINTAINED ESTABLISHMENT
PERFECT KITCHEN "LIKE AT HOME" …

(Translated by Google) PERFECT LOCATION
VERY WELL KEPT AND MAINTAINED ESTABLISHMENT
PERFECT KITCHEN "LIKE AT HOME"
LISTENING AND REACTIVE STAFF
WELCOMING AND DISCREET
KINDNESS AND SERENITY
VERY NICE HOME
VERY GOOD SERVICE
VERY GOOD MAINTENANCE OF THE PREMISES
RESPECT FOR THE ENVIRONMENT AND THE CUSTOMER
QUALITY BEAUTY CARE
MY FAVORITE ADDRESS SINCE 1975
I MUST BE ONE OF THE OLDEST CUSTOMERS
I HAVE THE CHANCE TO RETURN THERE NEXT MAY
I FIND MY TOTAL SERENITY IN IT!
THANK YOU TO THE DIRECTOR OF THIS ESTABLISHMENT
I HOPE, MR. MEET YOU THERE TO THANK YOU VERY VOICELY!
CHRISTINE D.56 YEARS OLD
ROOM 210
(Original)
SITUATION PARFAITE
ÉTABLISSEMENT TRÈS BIEN TENU ET ENTRETENU
CUISINE PARFAITE " COMME À LA MAISON "
PERSONNEL À L'ÉCOUTE ET RÉACTIF
ACCUEILLANT ET DISCRET
BIENVEILLANCE ET SÉRÉNITÉ
TRÈS BON ACCUEIL
TRÈS BON SERVICE
TRÈS BON ENTRETIEN DES LIEUX
RESPECT DE L'ENVIRONNEMENT ET DU CLIENT
SOINS ESTHÉTIQUES DE QUALITÉ
MON ADRESSE PRÉFÉRÉE DEPUIS 1975
JE DOIS ÊTRE UNE DES PLUS ANCIENS CLIENTS
J'AI LA CHANCE D'Y RETOURNER EN MAI PROCHAIN
J'Y RETROUVE MA SÉRÉNITÉ TOTALE !
MERCI AU DIRECTEUR DE CET ÉTABLISSEMENT
J'ESPÈRE, MR. VOUS Y RENCONTRER POUR VOUS REMERCIER DE VIVE VOIX !
CHRISTINE D.56 ANS
CHAMBRE 210

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Queca S. Cristobal3 months ago on

Google

2/5

(Translated by Google) Good location Bad experience, Hotel without air conditioning …

(Translated by Google) Good location Bad experience, Hotel without air conditioning
(Original)
Buena ubicación Mala experiencia ,Hotel sin aire acondicionado

Trip typeVacation

Rooms1.0

Service3.0

Location5.0

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Ch Alvaro2 years ago on

Google

5/5

(Translated by Google) I loved it. It rests very well because it is in a kind of bend and does not give traffic to main streets. But it is very well located. Very close to the main square and the souk.
The pool area is great, the room is very comfortable, the staff is quite friendly and everything is very clean.
(Original)
Me gustó mucho. Se descansa muy bien porque está en una especie de recodo y no da al tráfico de calles principales. Pero esta muy bien situado. Muy cerca de la plaza principal y del zoco.
La zona de piscina está genial, la habitación es muy confortable, el personal es bastante amable y todo está muy limpio.

Trip typeVacation

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Felipe Lagos3 years ago on

Google

4/5

(Translated by Google) The hotel is not new, but you can tell it was in its time a higher level ... but now, it suffers from lack of maintenance. the rooms with air conditioning between rooms is appreciated with the high temperatures. Your pool is spectacular, as is your food. the reception is not attentive but you will not use it much. Internet only works when you want. Reminder, wear a bathing suit !!! you will use it !!!
(Original)
El hotel no es nuevo, pero se nota que era en su época era de un nivel superior... pero ahora, sufre de falta de mantenimiento. las habitaciones con aire acondicionado entre habitaciones se agradece con las altas temperaturas. Su piscina es espectacular, al igual que su comida. la recepción es poco atenta pero no la usarás mucho. Internet solo funciona cuando quiere. Recordatorio, llevar traje de baño!!! lo usarás!!!

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Leila Krizovaa year ago on

Google

5/5

(Translated by Google) The hotel is well located. Praking right at the hotel. helpful staff and interested in you. Great and clean pool. …

(Translated by Google) The hotel is well located. Praking right at the hotel. helpful staff and interested in you. Great and clean pool.
(Original)
L'hôtel est très bien situé. Praking juste à l'hôtel. personnel serviable et intéressé par vous. Piscine super et propre.

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justyna gussmann3 years ago on

Google

5/5

(Translated by Google) A very good hotel. The decor is half European pol Moroccan, but very clean. The air conditioning works so great in this heat. The food is great. We have breakfast booked and dinner is paid separately. Eating a lot, you can choose what you want and how much you want. The staff was very helpful and nice.
Message for the ladies, there is no iron in the room, but you can iron your clothes.
We highly recommend the hotel.
(Original)
Bardzo dobry hotel. Wystrój taki pół europejski pol marokański, ale bardzo czysto. Klimatyzacja działa, więc w czasie tego upału świetna sprawa. Jedzenie wspaniałe. Mamy wykupione śniadanie a kolację płacimy osobno. Jedzenia bardzo dużo, można wybrać sobie co się chce i ile się chce. Obsługa bardzo pomocna i miła.
Wiadomość dla kobietek, nie ma żelazka w pokoju ale można dać do prasowania ubrania.
Bardzo mocno polecamy hotel.

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Stephane Peugniez3 years ago on

Google

2/5

(Translated by Google) Returned after 20 years, the hotel has remained in its juice for all these years!! (not a ruin but the general maintenance leaves a lot to be desired!) The geographical position remains exceptional (2 steps from the koutoubia). The meals served in half board are correct but nothing more. The staff not really smiling. Finally a big downside for the pool and its surroundings. Traces of dirt at the level of the water line, slippery bottom of the pool, and the waste left by customers on the coffee tables as well as on the surroundings are not picked up regularly so it's not very clean! ..
(Original)
Revenu après 20 ans, l'hôtel est resté dans son jus depuis toutes ces années !! (pas une ruine mais l'entretien général laisse beaucoup à désirer !) La position géographique reste exceptionnelle (à 2 pas de la koutoubia). Les repas servis en demi-pension sont corrects mais sans plus. Le personnel pas franchement souriant. Enfin un gros bémol pour la piscine et son pourtour. Traces de crasse au niveau de la ligne d'eau, fond de la piscine glissant, et les déchets laissés par les clients sur les tables basses ainsi que sur les abords ne sont pas ramassés régulièrement donc c'est pas très propre !..

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Audrey11 months ago on

6.8/10

(Translated by Google) Next to the medina, the koutoubia ect. Majorelle garden 30 minutes on foot
No WiFi in my second floor room. …

Visited in November 2021

Fouad El Mghazli4 years ago on

Google

5/5

(Translated by Google) This hotel is very well placed to see Marrakech the ancient and the modern. The greenery and calm are here and welcome to change quickly quickly and quickly find other nearby landscapes. The staff is nice, the breakfast is plentiful, but always the same, a point to change to improve because after five days of stay it starts to do well. We hear the birds on waking: a treat.
(Original)
Cet hôtel est très bien placé pour voir Marrakech l’antique et la moderne. La verdure et le calme sont ici présents et les bienvenus pour se changer vite vite et trouver rapidement d’autres paysages tout proches. Le personnel est sympa, le petit déjeuner est copieux, mais toujours le même, un point à changer à améliorer car au bout de cinq jours de séjour ça commence à bien faire. On entend les oiseaux au réveil : un régal.

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sophie hoareau5 months ago on

Google

1/5

(Translated by Google) This hotel deserves a 2 star no more disappointed on almost all points …

(Translated by Google) This hotel deserves a 2 star no more disappointed on almost all points
(Original)
Cet hôtel mérite un 2 étoiles pas plus déçu sur quasiment tous les points

Trip typeVacation · Family

Rooms2.0

Service2.0

Location2.0

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Prtravel Egr3 years ago on

Google

1/5

(Translated by Google) To flee :
Hotel in need of a complete makeover. No air conditioning no double glazing so very noisy. Room dirty hallways. …

(Translated by Google) To flee :
Hotel in need of a complete makeover. No air conditioning no double glazing so very noisy. Room dirty hallways.
The pool is not heated and the water is cloudy, the deckchairs need to be changed.
The staff are not very pleasant either.
(Original)
A fuir :
Hôtel qui aurait besoin d'être refait totalement . Pas de clim pas de double vitrage donc très bruyant. Chambre couloirs sales.
La piscine n'est pas chauffée et l'eau est trouble les transats sont a changer .
Le personnel n'est pas très agréable non plus .

Trip typeVacation

Rooms1.0

Service1.0

Location5.0

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Audrey Levert3 years ago on

Google

5/5

(Translated by Google) We had a great week. Hotel and clean rooms, friendly and friendly staff. Very good geographical situation. Only small negative point: the food. Often the same and too spicy etc. Otherwise hotel at the top!
(Original)
Nous avons passé une super semaine. Hôtel et chambres propres, personnel accueillant et sympathique. Très bonne situation géographique. Seul petit point négatif : la nourriture. Souvent la même chose et trop épicés etc. Sinon hôtel au top!

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Nicola Fazi2 years ago on

Google

4/5

(Translated by Google) Hotel warm and clean for families. friendly and helpful. Very spacious rooms. more than satisfactory breakfast. Strategic position to visit the city by walking. I feel I can recommend it to those traveling with children!
(Original)
Hotel per famiglie accogliente e pulito. Personale cordiale e disponibile. Stanze molto spaziose. Colazione più che soddisfacente. Posizione strategica per visitare la città camminando. Mi sento di poterlo consigliare a chi viaggia con bambini!

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Audrey11 months ago on

6.8/10

(Translated by Google) Next to the medina, the koutoubia ect. Majorelle garden 30 minutes on foot
No WiFi in my second floor room. …

Visited in November 2021

Sabina Pinto3 years ago on

Google

1/5

(Translated by Google) Frankly very disappointed, the rooms are horrible ... the curtains do not close And let the day come in .... for my part, I did not see any air conditioning in my room. I think there was about 3kg of putty to fix the tub to the tiled walls, and the tub was yellowish due to limestone. The carpet from our hallway to our room was not vacuumed during the 5 days we were there...average breakfast...but the staff is great
Be very careful with the tourist tax, every day I asked and they gave me a different price (from single to triple) so we paid when the price was more attractive lol (about 25 euros for 2 for 5 days) I think that the tax is studied according to the head of the customer and the person at the reception... I don't even want to rate this hotel because it's not even worth 1 star
(Original)
Franchement très déçu, les chambres sont horribles...les rideaux ne ferme pas Et laisse rentrée le jour....pour ma part je n'ai pas vue de climatisation dans m'a chambre. Je penses qu'il y avait environ 3kg de mastique pour fixé la baignoire aux murs de faïence, et la baignoire était jaunâtre a cause du calcaire. Le tapis de notre couloir jusqu'à notre chambre n'a pas été aspirer pendant les 5 jours ou nous y étions...petit déjeuner moyen....mais le personnel est super
Faire très attention à la taxe de séjour, tout les jours je demandais et ont me donnait un prix différents( du simple au triple ) du coup nous avons payé au moment où le prix était plus attractifs loll ( soit environ 25euros pour 2 pour 5jours) je penses que la taxe est étudié en fonction de la tête du client et de la personne à l'acceuil...je n'ai même pas envie de mettre de note a cet hôtel parce que ça vaut même pas 1 étoile

Trip typeVacation

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Un Palavasien2 years ago on

Google

4/5

(Translated by Google) Ideal location 200 meters from the Koutoubia. Large hotel a little tired as often in Morocco but with very competitive prices. Beautiful gardens and a pleasant swimming pool. Car park. Particularly attentive and friendly staff.
Some supply difficulties for breakfasts when there are people
All-you-can-eat buffet in the evening. Massage and excursion service
(Original)
Situation idéale à 200 mètres de la Koutoubia. Grand hôtel un peu défraîchi comme souvent au Maroc mais avec des prix très concurrentiels. Beaux jardins et piscine agréable. Parking. Personnel particulièrement attentif et sympathique.
Quelques difficultés d'approvisionnement pour les petits déjeuners quand il y a du monde
Buffet à volonté le soir. Service de massage et d'excursions

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Jean-Marc Bellenger2 years ago on

Google

5/5

(Translated by Google) Hotel very well located, walking distance from the historic center of Marrakech. The hotel is comfortable, a private terrace for the room, which overlooks a garden. Quiet, perfect for visiting Marrakech and then resting. Friendly staff, always ready to serve you.
(Original)
Hôtel très bien placé, proximité à pieds du centre historique de Marrakech. L'hôtel est confortable, une terrasse privée pour la chambre, qui donne sur un jardin. Au calme, parfait pour visiter Marrakech et se reposer ensuite. Personnel accueillant, et toujours prêt à vous rendre service.

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Julien Julien3 years ago on

Google

1/5

(Translated by Google) What a pity!!!
No air conditioning ... well it works when the hotel is almost empty .... …

(Translated by Google) What a pity!!!
No air conditioning ... well it works when the hotel is almost empty .... Installation dilapidated at this level ...
No understanding or solution proposed by the managers.
Really a pity a very nice location and a full breakfast.
We will finish our stay in another establishment.
There is a multitude of hotels at more attractive prices and with air conditioning in working order.
(Original)
Quel dommage!!!
Pas de climatisation ...enfin elle fonctionne quand l'hôtel est presque vide .... Installation vétuste à ce niveau là ...
Aucune compréhension ni solution proposée par les responsables.
Vraiment dommage un emplacement très agréable et un petit déjeuner complet.
Nous allons finir notre séjour dans un autre établissement.
Il y à une multitude d hôtel à des prix plus intéressant et avec la climatisation en état de fonctionner .

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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Franck L' automobile Paris3 years ago on

Google

1/5

(Translated by Google) deplorable hotel as possible, the photos of the hotel are 600 years old!!! non-existent air conditioning, cleaning and complete renovation is needed quickly!! but ! to hear the yes-says!!! the owner prefers to collect the money. the only advantage of the hotel very close to the city center. in short there are better and cheaper ....
(Original)
hôtel déplorable au possible ,les photos de l hôtel date de 600 ans !!! clim inexistante , un nettoyage et une rénovation complète s impose rapidement !! mais ! a entendre les oui dires!!! le propriétaire préfères encaisser l argent. le seul avantage de l hôtel très proche du centre ville.bref y as mieux et moins cher ....

Trip typeVacation

Rooms1.0

Service1.0

Location4.0

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Laurence Baudry5 years ago on

Google

4/5

(Translated by Google) We had a very pleasant stay at this hotel.
Very good value for money the staff is your little care always smiling.
Very beautiful and very good buffet there is something for everyone...
The midday snack is served on a tablecloth and white napkins
A very nice salad 🥗 for a ridiculous price. under the trees facing the swimming pool.
Finally to sum it up...
There are better but much more expensive.
(Original)
Nous passons un très agréable séjour dans cet hôtel .
Très bon rapport qualité prix le personnel est à vous petits soins toujours le sourir .
Buffet très beau et très bon il y en a pour tous les goûts ...
Le snack le midi est servi sur nappe et serviettes blanches
Une très belle salade 🥗 pour un prix dérisoire.sous les arbres face à la piscine .
Enfin pour résumer super ...
Il y a mieux mais beaucoup plus onéreux.

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Natacha Blanche6 months ago on

Google

5/5

(Translated by Google) A very friendly team, an authentic room, good buffet
(Original) …

(Translated by Google) A very friendly team, an authentic room, good buffet
(Original)
Une équipe très sympathique, une chambre authentique, bon buffet

Rooms5.0

Service5.0

Location5.0

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Adrián Jesús Delgado Melián3 years ago on

Google

1/5

(Translated by Google) Very unpleasant treatment. From the valet to the man at the front desk. At no time was there even a miserable greeting or show of kindness. …

(Translated by Google) Very unpleasant treatment. From the valet to the man at the front desk. At no time was there even a miserable greeting or show of kindness.
The room outdated and without maintenance. The cleanliness left something to be desired, both inside (especially the bathroom, carpet and walls) and outside the room.
Breakfast, apart from being poorly cooked, scarce.
In conclusion, this hotel should not be worth the price it has cost, nor should it have the number of stars it is supposed to have. Very disappointed.
The only thing that is appreciated is having the parking inside Marrakech.
As a tip: although it may be that in worse located areas, Riads, usually have better services and are much more worthwhile at a price that is also more affordable.
(Original)
El trato muy desagradable. Desde el aparcacoches, hasta el señor de recepción. En ningún momento hubo ni un mísero saludo ni muestra de amabilidad.
La habitación anticuada y sin mantenimiento. La limpieza dejaba que desear, tanto dentro (sobre todo el baño, moqueta y paredes) como fuera de la habitación.
El desayuno, aparte de mal cocinado, escaso.
En conclusión este hotel no debería valer ni el precio que ha costado, ni tener el número de estrellas que se supone que tiene. Muy decepcionado.
Lo único que se agradece es tener el parking dentro de Marrakech.
Como consejo: aunque puede que en zonas peor situadas, las Riads, suelen tener mejores servicios y valer mucho más la pena a un precio, además, más asequible.

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salvo cunsolo3 years ago on

Google

2/5

(Translated by Google) Comfortable hotel in the lobby. Rooms with comfortable beds and spacious bathrooms with bidets, but smelly. When the air conditioning turned on, fetid air came out with the smell of sewage. Poor breakfast with little choice. Waiters disinterested, uncaring. Wonderful reception staff.
(Original)
Hotel comodo nella hall. Camere con letti comodi e bagni spaziosi con bidet, ma puzzolenti. Quando si accendeva la climatizzazione usciva aria fetida con odore di fogna. Colazione scarsa con poca scelta. Camerieri disinteressati, menefreghisti. Il personale della reception meraviglioso.

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Corinne Reneaux3 years ago on

Google

3/5

(Translated by Google) Hotel aging. Worth a refresh. The staff is welcoming. However, there are no animation nights. Very quiet hotel. The garden around the pool is very nice and the hotel is ideally located
(Original)
Hôtel vieillissant. Mériterait un rafraîchissement. Le personnel est accueillant. Toutefois Il manque des soirées d'animation. Hôtel très calme. Le jardin autour de la piscine est très agréable et l'hôtel est idéalement situé

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Emmanuel mondin3 years ago on

Google

2/5

(Translated by Google) Very quiet hotel one can get old
Light catering
The lunch was very long and not up to par. …

(Translated by Google) Very quiet hotel one can get old
Light catering
The lunch was very long and not up to par.
No promotion of snacks in the afternoon for children.
Very good wifi coverage
It location of the hotel is very good.
(Original)
Hôtel très calme une peut vieillissent
Restauration légère
Le repas du midi très long et pas à la hauteur.
Pas de valorisation du snacks dans l'après midi pour les enfants.
Très bonne couverture de la wifi
Il situation de l'hôtel est très bien .

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Valentin Williet4 years ago on

Google

4/5

(Translated by Google) Good hotel with swimming pool and beautiful terrace for lunch. The rooms are spacious, clean toilets, balcony or terrace depending on your room. The service was great we were able to print our plane tickets for free.
(Original)
Bon hotel avec piscine et belle terrasse pour déjeuner. Les chambres sont spacieuses, toilettes propres, balcon ou terrasse selon votre chambre. Le service était super on a pu imprimer nos billets d'avions gratuitement.

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Patrick Divet6 years ago on

Google

3/5

(Translated by Google) This hotel is very well located and has declined in quality since it is no longer managed by Fram. The fact that few people are half board reduces the variety of dinners. When the staff is always so nice and attentive except the "lifeguard" who ignores the sprains made to the regulation of pools and lacks courtesy.Many too many cameras in this hotel, we feel watched from everywhere. ?
(Original)
Cet hôtel très bien situé a beaucoup baisse en qualité depuis qu'il n'est plus géré par Fram.Le fait que peu de personnes soient en demi pension fait diminuer la variété des dîners. Quand au personnel il est toujours aussi agréable et attentionné hormis le " maître nageur"?qui ignore les entorses faites au règlement des piscines et qui manque de courtoisie.Beaucoup trop de caméras dans cet hôtel ,on se sent surveillé de partout." Sécurité "?

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Emie Aygün4 years ago on

Google

1/5

(Translated by Google) This hotel is far from a 4 star hotel. The cleanliness is not at the rendezvous, it has no shampoos, there was only one trash for 2 rooms and a bathroom, there were not enough plugs to connect the fridge or lamp or our phones. I was surprised to shower with cold water on the 1st day and animals on the following days. The wifi does not work in all parts of the room. You have to stand near the window. Above all, especially not to take any activity with the hotel including the responsible Fadil who fought us because we did not take the excursions via his agency "geo holidays" (the rates in town are 2x cheaper) and claimed have lost time sending us a shuttle (pay, I specify) pick us up at the airport. Especially since this shuttle arrived late. And the driver of Mr. Fadil's office fell asleep while driving back to the airport. This hotel and its agency is cruelly lacking in professionalism and above all in commercial sense.
(Original)
Cet hôtel est loin d'être un 4 étoiles. La propreté n'est pas au rendez-vous, il n'a pas de shampoings, il n'y avait qu'une seule poubelle pour 2 chambres et une salle de bain, il n'y avait pas suffisamment de prises pour brancher le frigo ou la lampe ou nos téléphones. J'ai eu la surprise de me doucher à l'eau froide le 1er jour et des bêtes les jours suivants. Le wifi ne fonctionne pas dans toutes les parties de la chambre. Il faut se tenir près de la fenêtre. Surtout, surtout ne pas prendre d'activité avec l’hôtel notamment le responsable Fadil qui nous a disputés car nous n'avons pas pris les excursions via son agence "geo holidays" (les tarifs en ville sont 2x moins chers) et a prétendu avoir perdu du temps en nous envoyant une navette (payante, je le précise) nous chercher à l'aéroport. D'autant que cette navette est arrivée en retard. Et le conducteur de la même agence de Monsieur Fadil s'est endormi au volant lors du transfert retour à l'aéroport. Cet hôtel et son agence manque cruellement de professionnalisme et surtout de sens commercial.

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Markus Seidl3 years ago on

Google

3/5

(Translated by Google) Yes, the hotel is not comparable to Western standards. Windows are leaking or do not close at all, that breakfast is very monotonous (everything in brown - rolls, Pala, ...), only oranges (where are all the beautiful fruits that are on the market?), Sweetened all, sweetened ....
And malt coffee !!!! omg
Staff but very friendly !!!
(Original)
Ja, das Hotel ist nicht mit westlichem Standard zu vergleichen. Fenster sind undicht bzw schliessen gar nicht, dass Frühstück ist sehr eintönig (alles in braun - Brötchen, Pala, ...), nur Orangen (wo sind all die schönen Früchte, die es am Markt gibt?), alles stark gesüßt, gezuckert,....
Und Malzkaffee !!!! Omg
Personal aber sehr freundlich!!!

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Laurent Benotmane3 years ago on

Google

1/5

(Translated by Google) Always so ....
Spacious and comfortable rooms, good location, pleasant staff and care, garden with swimming pool for rest and varied and hearty breakfast. …

(Translated by Google) Always so ....
Spacious and comfortable rooms, good location, pleasant staff and care, garden with swimming pool for rest and varied and hearty breakfast.
BUT ... THERE IS A BUT ...
The reception has become deplorable ..
To lose customers, keep going like this .....
(Original)
Toujours aussi bien....
Chambres spacieuses et confortables, bien situé, personnel agréable et aux petits soins, jardin avec piscine pour le repos et petit-déjeuner varié et copieux.
MAIS... IL Y A UN GROS MAIS...
La réception est devenu déplorable..
Pour perdre des clients, continuez comme cela.....

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Sofiane B4 years ago on

Google

1/5

(Translated by Google) Too bad we can't put 0!
I summarize a double room with two single beds pushed together, view of a cemetery, humidity, aging bedding and curtains... in short, so much to say about the room let's move on to the staff, they don't often give you change when you order at the bar you have to go get his money! The exorbitant prices, they are not hot the less they do the better they are!
The hotel airport shuttle: the price goes straight to the head since we paid 20 euros to get there while two other people who accompanied us paid half as much! The airport is 6 minutes away by car!
The restaurant of the hotel is outrageous I once ate a half-baked frozen pizza with rotten salad and still frozen fries.
The swimming pool: Nice, you can swim in it at a crazy temperature! An ice bath! You have to be brave to take the plunge!
In addition you will not be alone in the water many flies wasps bees ants bathe there !!! Remember to keep your mouth shut!
This hotel is not worth more than 2 stars..
HOTEL ATTRACTS TOURISTS
(Original)
dommage qu’on ne puisse pas mettre 0 !
Je résume chambre double avec deux lits simple collé, vue sur un cimetière, humidité, literies et rideaux vieillissant...bref tant à dire sur la chambre passons aux personnels , ils ne vous rendent pas souvent la monnaie lorsque vous commandez au bar faut aller chercher son argent ! Les prix exorbitants, ils sont non chalent moins ils en font mieux ils se portent !
La navette aéroportuaires de l’hôtel : le prix ce fait à la tête puisque nous l’avons payé 20 euros pour s’y rendre alors que deux autres personnes qui nous accompagnaient on payé moitié moins cher ! L’aéroport se situe à 6 mn en voiture !
Le restaurant de l’hôtel est scandaleux j’ai mangé une fois une pizza surgelée à moitié cuite avec de la salade pourrie et des frittes surgelés toujours.
La piscine : Sympa on s’y baigne à une température folle !un bain de glace ! Faut etres courageux pour y faire trempette!
De plus vous ne serez pas tout seul dans l’eau de nombreuses mouches guêpes abeilles fourmis s’y baignent !!! Pensez à bien fermer la bouche !
Cette hôtel ne vaut pas plus de 2 étoiles..
HÔTEL ATTRAPE TOURISTES

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Matthias Bauerschmitt4 years ago on

Google

1/5

(Translated by Google) The hotel is very old and urgently needs a renovation and not like on-site Flickschusterei. The money exchange does not always work 2 times they had no money there. The service in the dining room left a lot to be desired you get the full plate under the nose put away. The communication at the front desk left a lot to be desired, it could be that only someone there is the only Arabic, Spanish or French kann.Reklamationen be selected if you do not ask at regular intervals. This hotel is absolutely not worth its money supposedly 4star I would say highest of 2sterne feelings as I have stayed in Morocco in other 4 star hotels before. The only positive thing was the location.
(Original)
Das Hotel ist sehr in die Jahre gekommen und benötigt dringend eine Renovierung und nicht wie vor Ort betriebene Flickschusterei. Der Geldwechsel funktioniert auch nicht immer 2 mal hatten sie kein Geld da .Der Service im Speisesaal lässt auch zu wünschen übrig man bekommt den vollen Teller unter der Nase weggeräumt. Die Verständigung an der Rezeption lässt auch zu wünschen übrig es kann sein das nur jemand da steht der nur Arabisch , Spanisch oder Französisch kann.Reklamationen werden ausgesessen wenn man nicht in regelmäßigen Abständen danach fragt. Dieses Hotel ist sein Geld absolut nicht wert haben angeblich 4sterne ich würde sagen höchste der Gefühle 2sterne da ich schon öfters in Marokko in anderen 4Sterne Hotels war.Das Einzigste positive war die Lage.

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Roger Vitiello2 years ago on

Google

4/5

(Translated by Google) It is a place that in normal times must be extremely calm. But at this moment in joint ownership is built the municipal library with great reinforcement hammers. So ask the progress of the work before if you come to rest there.
Room in its own juice. A makeover is imperative.
Reception and availability of employees, perfect.
Simple cuisine, very simple almost too simple. But we have enough to eat.
(Original)
C'est un lieu qui en temps normal doit être extrêmement calme. Mais en ce moment en mitoyenneté se construit la bibliothèque municipale à grand renfort de marteaux piqueurs. Donc demandez l'avancement des travaux avant si vous venez pour vous y reposer.
Chambre dans son jus. Un relooking est impératif.
Accueil et disponibilité des collaborateurs, parfait.
Cuisine simple, très simple presque trop simple. Mais on mange à sa faim.

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Sam créatrice de montage video4 years ago on

Google

2/5

(Translated by Google) Not easy to give a rating for this hotel
The strong points are that it is super well placed and the bedding is great, I slept there like a baby ... …

(Translated by Google) Not easy to give a rating for this hotel
The strong points are that it is super well placed and the bedding is great, I slept there like a baby ...
on the other hand for the morning buffet it was really not that great, no originality, fortunately we eat outside.
What displeased me more is the behavior of the manager who did not treat us as liars, a bad understanding between the hotel and Groupon which hurt us Speaking by shouting at us, and even not able to greet customers When She crosses them ...
(Original)
Pas facile de donner une note pour cette hôtel
Les points forts, c'est qu'il es super bien placer et la literie es génial j'y es dormit comme un bébé ...
par contre pour le buffet du matin il étais vraiment pas terrible aucune originalité heureusement qu'on manger dehors .
Ce qui m'a plus déplu c'est le comportement de la responsable qui nous n'a traiter de menteuses , d'une a une mauvaise compréhension entre l'hôtel et Groupon qui nous a mal Parler en nous criant sur nous , et même pas capable de saluer les clients Quand Elle les croisés...

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Sfia Bouguid3 years ago on

Google

1/5

(Translated by Google) I DO NOT RECOMMEND AT ALL !! TO FLEE !!
The hotel did not want to accommodate us because they did not receive the reservation from Expedia. They wouldn't call expedia customer service, which I had to do at my own expense. We waited for more than 1 hour (without any service) telling us that we had to pay for a room for that night, which was out of the question since we had already paid for 2 nights on Expedia. I was finally able to get Expedia customer service to confirm the reservation with the hotel. The next day appointment with the manager of the hotel very impolite and ungrateful. She even told us "if you're not happy, just go to L'hotel Mimouna" (hotel opposite). She then moved us to another room because "this one is booked". We also have reserved our rooms!! Our stay is short "2 nights" and we do not want to be bothered by changes, problems (clogged sink), lack of communication between Expedia and the hotel. 1st and last time in this hotel! I DO NOT RECOMMEND AT ALL !!
(Original)
JE NE RECOMMANDE PAS DU TOUT !! A FUIR !!
L'hotel ne souhaitait pas nous accueillir car ils n'ont pas reçu la réservation d'Expedia. Ils ne voulaient pas appelé le service client expedia, ce que j'ai du faire à mes propres frais. Nous avons attendu pendant plus de 1h (sans quelconque service) en nous disant que l'on devait payer une chambre pour cette nuit, ce qui était hors de question puisque nous avons déjà payé 2 nuits sur Expedia. J'ai enfin pu avoir le service client Expedia qui a confirmé auprès de l'hotel la réservation. Le lendemain rendez-vous avec la responsable de l'hotel très impoli et ingrate. Elle nous a même dit "si vous n'êtes pas contents, vous n'allez qu'à allez chez L'hotel Mimouna" (hôtel en face). Elle nous a ensuite changé de chambre parce que "celle-ci est réservée". Nous aussi nous avons réservé nos chambres!! Notre séjour est court "2 nuits" et nous ne voulons pas être embêté par des changements, problèmes (lavabo bouché), manque de communication entre Expedia et l'hôtel. 1ère et dernière fois dans cet hotel ! JE NE RECOMMANDE PAS DU TOUT !!

Trip typeVacation · Couple

Rooms1.0

Service1.0

Location3.0

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Monyka Cerpa4 months ago on

Google

5/5

(Translated by Google) Highly recommended, especially for its very friendly and helpful staff …

(Translated by Google) Highly recommended, especially for its very friendly and helpful staff
(Original)
Recomendadisimo, sobre todo por su personal muy amable y servicial

Rooms4.0

Service5.0

Location4.0

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Carlos Melo11 months ago on

Google

1/5

(Translated by Google) Good breakfast. But they charge fees that we already paid on booking.
Very bad deal. Avoid at all costs. …

(Translated by Google) Good breakfast. But they charge fees that we already paid on booking.
Very bad deal. Avoid at all costs.
(Original)
Pequeno almoço bom. Mas cobram taxas que já pagamos na reserva.
Muito mau negócio. Evitar a todo o custo.

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Melanie Roethinger5 years ago on

Google

1/5

(Translated by Google) Arrived in April 2017 for a week at this hotel, we first had to wait more than two hours before we could finally get our room. (Arrival 1:30 p.m. room supposedly available at 2 p.m.).
The executions offered by the hotel are a real scam, so take a taxi that will take you for a ride, it will cost you less and the service will be all the more pleasant.
In addition, we had booked a day to go to ourzazate wake up at 6am, we had an appointment at 7:30 am at the bottom of the hotel in order to leave but after more than an hour of waiting we noticed that they have simply completely forgotten about us.
The hotel service is more than slow, the only positive points are the cleanliness and the location of the hotel.
The catering service is a real scam, exorbitant prices for poor quality, a shame!
Avoid at all costs.
(Original)
Arrivée en avril 2017 pour une semaine à cet hôtel, nous avons dû tout d'abord attendre plus de deux heures avant de pouvoir enfin récupérer notre chambre. (Arrivée 13h30 chambre soit disant disponible à 14h).
Les exécutions proposées par l'hôtel sont de un une véritable arnaque autant prendre un taxi qui vous balade cela vous coûtera moins cher et le service sera d'autant plus agréable.
De plus, nous avions réservé une journée pour aller à ourzazate réveil à 6h du matin, nous avions rendez-vous à 7h30 en bas de l'hôtel afin de partir mais après plus d'une heure d'attente nous avons remarqué qu'ils nous ont tout simplement complètement oublié.
Le service de l'hôtel est bien plus que lent, les seuls points positif sont la propreté et la situation de l'hôtel.
Le service restauration est une véritable arnaque, des prix exorbitant pour un qualité médiocre, une honte!
À éviter a tout prix.

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Br Mannino5 years ago on

Google

1/5

(Translated by Google) A service that is not at all up to a 4-star hotel, and that reflects neither the reality nor the positive comments on the site. …

(Translated by Google) A service that is not at all up to a 4-star hotel, and that reflects neither the reality nor the positive comments on the site.
This is what my partner and I remember from this night:
- 3 room changes
- pestilence odors
- poor housekeeping: traces of urine under the toilet seat, plastic bags and full ashtray on the terrace
- neglected maintenance: door handle that remains in the hand, non-existent television, clogged sink, sink whose latch is broken ...
- typical breakfast but stale
- aging hotel.
A very bad experience and a great disappointment, despite the findings made by the staff of the Hotel. There was a change of ownership five months ago, no work was done, half of the staff were changed by trainees.
A tip: better add € 5 to € 10 extra and stay in a hotel or Riad, the service is guaranteed and the staff up. (half of the staff are qualified the other half of the staff are trainees who do not speak French or English ...) this experience does not reflect at all the tourism of Morocco
(Original)
Une prestation qui n'est pas du tout à la hauteur d'un Hôtel 4 étoiles, et qui ne reflète ni la réalité ni les commentaires positifs sur le site.
Voici ce que ma compagne et moi-même retenons de cette nuitée :
- 3 changements de chambres
- remontées d'odeurs pestilentielles
- ménage qui laisse à désirer : traces d'urine sous la lunette des toilettes, sacs plastique et cendrier plein sur la terrasse
- entretien négligé : poignée de porte qui reste dans la main, télévision inexistante, lavabo bouché, lavabo dont le loquet est cassé...
- petit-déjeuner typique mais rassis
- hôtel vieillissant.
Une très mauvaise expérience et une grande déception, malgré les constats faits par le personnel de l'Hôtel. Il y a eu un changement de propriétaire il y a cinq mois, aucun travaux n'a été fait, la moitié du personnel ont été changés par des stagiaires.
Un conseil : mieux vaut rajouter 5€ à 10€ supplémentaires et séjourner dans un hôtel ou Riad, la prestation est garantie et le personnel à la hauteur. ( la moitié du personnels sont qualifiés l'autre moitié du personnels sont des stagiaires qui ne parle pas français ni anglais… ) cette expérience ne reflète pas du tout le tourisme du Maroc

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Mina Legrand2 years ago on

Google

1/5

(Translated by Google) Liked
The geographical situation and the breakfast with the msemeuns
Did not like …

(Translated by Google) Liked
The geographical situation and the breakfast with the msemeuns
Did not like
Evening meal too expensive for what is on the menu,
The excursions offered by the reception are a scam they take tourists for fools with the fantasia and others who always have to pay extra when they say everything is included
The bedrooms and bathrooms are in deplorable condition.
This is where we say hotel shop where all the prices are at the head as in all the country. Speaking Arabic I buy 4D handkerchiefs and on the day of departure I send my husband to buy some ... I meet him at the shop and realize that for him the same handkerchiefs are more expensive because he is French and So I tell the seller and he starts screaming and getting angry what a shame because it did not bother us he should simply have recognized him with a smile but only savages full of vices.
Fortunately the waiters in blue jackets and the young waiter in white evening jackets are pleasant.
The concierge staff there with the supposed manager who comes to ask if you are ok only to sell you their tours. This gentleman who offers the excursions is dishonest.
And the old waiter for the day in a white or rather yellow jacket lol is dishonest he tells everyone who orders wine that there are only large bottles while the same exists in half a bottle person not reliable even to order to drink.
Go your way and pay a little more for your hotel, at least you will not suffer this permanent lack of respect and these endless vices.
My stay in Marrakech was pleasant as soon as I left this hotel.
Investor buy back this ideally located hotel renovate it appropriately and fired all those old employees full of vices that tarnishes the image of the hotel.
Only the young employees were respectful those who have made their place and have responsibilities are despicable
(Original)
A aimé
· La situation géographique et le petit déjeuné avec les msemeuns
N'a pas aimé
· Repas du soir trop cher pour ce qui est au menu,
Les excursions proposer par l’accueil sont de l’arnaque ils prennent les touristes pour des imbéciles avec le fantasia et autres sortis avec toujours à payer en plus alors qu’ils disent que tout est inclus
Les chambres et salles de bains sont dans un état déplorable.
Là sois disant boutique de l’hôtel ou tout les prix sont à la tête comme dans tous le pays. Parlant l’arabe j’achète des mouchoirs à 4D et le jour du départ j’envoi mon mari en acheter...je le rejoins à la boutique et m’aperçois que pour lui les meme mouchoirs sont plus cher car il est français et donc je le dis au vendeur et il se met à crier et s’énerver quel honte car cela ne nous dérangeais pas il aurais simplement du le reconnaître avec le sourire mais que des sauvages pleins de vices.
Heureusement les serveurs en veste bleu et le jeune serveur à veste blanche du soir sont agréables.
Le personnel de là conciergerie avec le sois disant responsable qui viens demander si vous allez bien uniquement pour vous vendre leurs excursions. Ce monsieur qui propose les excursions est malhonnête.
Et le serveur âgé de la journée en veste blanche ou plutôt jaune lol est malhonnête il dis à tous ce qui commande du vins qu’il n’y a que des grandes bouteilles alors que les mêmes existe en demi bouteille personne pas fiable même pour commander à boire.
Passer votre chemin et payer un peu plus votre hôtel au moins vous ne subirez pas ce manque de respect permanent et ces coup de vices à ne plus en finir.
Mon séjour à Marrakech fut agréable dès que je sortais de cette hôtel.
Investisseur racheter cette hôtel idéalement situé rénover le convenablement et virée tous ces vieux salariés pleins de vices qui ternisse l’image de l’hôtel.
Seule les salarié jeunes étais respectueux ceux qui on fait leur place et ont des responsabilités sont ignobles

Trip typeFriends

Rooms1.0

Service1.0

Location5.0

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Felix Vicente5 years ago on

Google

1/5

(Translated by Google) This hotel only has a good situation, lousy and expensive food, poor cleaning (when they gave us a room the towels were dirty with makeup) at the reception nobody speaks Spanish and English very fair. We asked to speak with the director and this man did not appear at any time, there are pensions more worthy than this hotel. And all because we contracted through Bookieg, in fact those of Booking were staying at the back of the hotel with views of a wall.
(Original)
Este hotel solo tiene de bueno la situación, comida pésima y cara, limpieza mala( cuando nos dieron na habitación las toallas estaban sucias de maquillaje) en recepción nadie habla español y el ingles muy justo. Solicitamos hablar con el director y este señor no apareció en ningún momento, hay pensiones mas digna que este hotel. Y todo por que contratamos por Bookieg, de hecho los de Booking estábamos hospedados en la parte trasera del hotel con vistas a un muro.

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Bernard DELACROIX5 years ago on

Google

1/5

(Translated by Google) I stayed at this hotel from April 7-13, 2017.
This hotel is ideally located, just 10 minutes from Place Demaa el fna and almost opposite the famous Hotel de la Mamounia. …

(Translated by Google) I stayed at this hotel from April 7-13, 2017.
This hotel is ideally located, just 10 minutes from Place Demaa el fna and almost opposite the famous Hotel de la Mamounia.
What is good stops there.
This is a hotel that hasn't been maintained for a few years.
The rooms need a "refreshment". As for the bathroom, the shower curtain no longer exists, the bath tap is blocked on the shower and the sink cannot be filled, for lack of proper functioning of the joystick provided for this purpose. Multiple calls to the maintenance department did not work.
In the very small garden to which the bedroom gives access, 2 deckchairs: dirty and with cigarette holes...
In terms of food, the quality is very mediocre apart from, and it is not sure, the breakfast... The self-service is also very little frequented. Any sign?
I do not recommend this hotel in this situation.
Once reviewed AND the quality of the services in the room + bathroom and a food that lives up to its standing (4 stars anyway) I will go back. NOT BEFORE!
(Original)
J'ai séjourné dans cet hôtel du 7 au 13 avril 2017.
Cet hôtel est idéalement placé,à 10 mn à peine de la Place Demaa el fna et presque en face du célèbre hôtel de la Mamounia.
Ce qui est bien s'arrête là.
C'est un hôtel qui n'est plus entretenu depuis quelques années.
Les chambres ont besoin d'un "rafraîchissement".Quant à la salle de bains,le rideau de douche n'existe plus,le robinet de la baignoire est bloqué sur douche et le lavabo ne peut être rempli,faute du bon fonctionnement de la manette prévue à cet effet.Les multiples appels au servive d'entretien n'ont rien donné.
Dans le tout petit jardin auquel donne accès la chambre,2 transats: sales et trous de cigarettes...
Sur le plan nourriture,la qualité est très médiocre mis à part,et ce n'est pas sûr,le petit-déjeuner...Le self est d'ailleurs très peu fréquenté.Un signe?
Je ne recommande pas cet hôtel dans cette situation.
Une fois revu ET la qualité des prestations en chambre + SDB et une nourriture à la hauteur de son standing (4 étoiles quand même) j'y retournerai. PAS AVANT!

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isalyne5 years ago on

Google

1/5

(Translated by Google) Very slow service!
We took an excursion, we waited an hour before, we did not bother to warn us that the tour was canceled! ashamed! In addition, I forgot my watch in the night table, I rang direct for someone at the reception to go looking for it, what they did. And finally, they told me to contact them again when I came back to Belgium, which I did so that eventually they would tell me that they did not find anything! While the reception had received it! They simply kept it. Hotel really not to recommend! the food is very basic and is definitely not worth a 4 star! very disapointed!
(Original)
Service très lent!
On a pris une excursion, on a attendu une heure devant, on a pas pris la peine de nous prévenir que l'excursion était annulée! honteux ! De plus, j'ai oublié ma montre dans la table de nuit, j'ai sonné direct pour que quelqu'un de la réception aille la chercher, ce qu'ils ont fait. Et finalement, ils m'ont dit de les recontacter à mon retour en belgique, ce que j'ai fait pour que finalement ils me disent qu'ils n'ont rien trouvé! Alors que la réception l'avait bien reçue! Ils l'ont tout simplement gardée. Hotel vraiment pas à recommander! la nourriture est très basique et ne vaut vraiment pas un 4 étoile! très déçue!

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Maria Paula Blanco4 years ago on

Google

1/5

(Translated by Google) The location is good. But the attention we received from the reception man a disaster. We had asked for two rooms, one single and one double, and they gave us one with two single beds (which were pushed together) and a half-crossed cot attached to the other two beds. There was almost no room to walk in the room.
After claiming we managed to get a triple room.
The wifi works very well only in reception in the rooms there is almost no signal.
They do not give you shower items (shampoo x example)
For being a 4 star it doesn't even have a hair dryer.
The elevator was not working.
The tv didn't work and it only has 4/5 local channels.
The second day we arrived at the hotel, we noticed that they had not made us or to the room. When I claim, the same mr
Reception tells me that we had to leave the room. I explained that our file said two days. Not very happy he sent me to my room and they would send the towels.
The man at the reception (who also knows English) when you had a complaint began to speak to you in French so that you would not understand it.
The last morning, when we went to breakfast, they were overwhelmed with people and they didn't even replace the breakfast items (cups) so I ended up having breakfast with a glass and sharing a fork with my mom.
Cleaning up there. I really do not recommend it. There are more beautiful places with much better attention.
(Original)
La ubicación es buena. Pero la atención que recibimos por parte del hombre de recepción un desastre. Habiamos pedido dos habitaciones, una simple y una matrimonial y nos dieron una sola con dos camas simples ( que se juntaron) y un catre medio cruzado pegado a las otras dos camas. No habia casi espacio para caminar en la habitacion.
Luego de reclamar logramos que que nos pasen a una habitación triple.
La wifi anda muy bien solo en recepción en las habitaciones casi no hay señal.
No te dan elementos de ducha ( shampoo x ejemplo)
Para ser un 4 estrellas no tiene ni secador de pelos.
El asensor no funcionaba.
La tv no funcionaba y solo tiene 4/5 canales locales.
El segundo dia que llegamos al hotel, notamos que no nos habian realizado oa habitacion. Cuando reclame, el mismo sr
De recepción me dice que teniamos que dejar la habitación. Le explique que nuestra ficha decía dos dias. No muy contento me mando a mi habitación y que mandarian las toallas.
El hombre la de la recepción ( que sabe también ingles) cuando le habías un reclamo comenzana hablarte en frances de manera que no lo entendieras.
La última mañana, cuando fuimos a desayunar, estaban desvordados de gente y no reponian siquiera los elementos para desayunar ( tazas) por lo que terminé desayunando con un vaso y cimpartiendo tenedor con mi mama.
La limpieza hasta ahi. La verdad no lo recomiendo. Hay lugares mas lindos y con mucha mejor atención.

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ginette goupil3 years ago on

Google

3/5

(Translated by Google) For over 30 years that I know this hotel it is certain that it has the advantage of being located exceptionally. There was no work to modernize the hotel.Hall entrance, lighting .... The breakfasts are very suitable. The catering is more limited in the evening, since Fram is no longer owner. There is more than half a pension. Guests come for a few days just for the hotel.
(Original)
Depuis plus de 30 ans que je connais cet hôtel il est certain que celui-ci a l'avantage d'être située exceptionnellement. Il n'y a pas eu de travaux pour moderniser l'hôtel.Hall d'entrée, éclairage.... Les petits déjeuners sont très convenables. La restauration est plus limitée le soir, depuis que Fram n'est plus propriétaire.il n'y a plus beaucoup de 1/2 pension. Les clients viennent pour quelques jours juste pour l'hôtel.

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Famille Talha5 years ago on

Google

5/5

(Translated by Google) Top hotel, very pleasant and responsive staff. Very comfortable room.
The women who do the cleaning are very nice. …

(Translated by Google) Top hotel, very pleasant and responsive staff. Very comfortable room.
The women who do the cleaning are very nice.
The only downside: customers who think they are stars. Who turn on the music and put their food trays on the ground as if the staff were their servant. To believe you have to unwrap the red carpet pff
In addition the swimming pool is at the top.
I will come back with pleasure :)
(Original)
Hotel au top, personnel très agréable et reactif. Chambre très confortable.
Les femmes qui font le ménage sont tres gentilles.
Le seul inconvénient: les clients qui se prennent pour des stars. Qui mettent la musique a fond et qui mettent leur plateau de nourriture au sol comme si le personnel etait leur serviteur. A croire faut leur déballer le tapis rouge pff
Par ailleurs la piscine est au top.
Je reviendrai avec plaisir :)

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Miguel Ángel Gómez Sánchez4 years ago on

Google

5/5

(Translated by Google) Cozy hotel, good value for money. I would highlight its location. Next to the most emblematic mosque in Marrakech. The pool is key to relieving the heat in August. They serve alcohol at reasonable prices. You can dine on the terrace. I recommend it for a first contact with Marrakech.
(Original)
Hotel acogedor, buena relación calidad precio. Destacaría su ubicación. Al lado de la mezquita más emblemática de Marrakech. La piscina es clave para aliviar el calor en agosto. Sirven alcohol a precios razonables. Se puede cenar en la terraza. Lo recomiendo para una primera toma de contacto con Marrakech.

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Luc Papin4 years ago on

Google

3/5

(Translated by Google) I have just returned from a week's vacation as a couple at Chem's. My first reaction as soon as I entered the room was more than mixed ... The decor is more than aging. I wonder if any work has been done since the establishment has existed. On the other hand, the premises are clean and that is the essential point. Regarding the food, it's not great. It looks more like a school canteen rather than a 4 star hotel. And BIG black point: all drinks are chargeable, including water !!!! Not even a fountain or a small bottle of water included with the meal. Finally, the swimming pool is not heated. As much to say to you that it is not the crowd in the water at this season; it must peak at 20 ° ...
The hotel is in a great location: 5 minutes walk from Jamaa el Fna square. Places of interest are all within a 30-minute walk of the hotel. Moreover, despite the fact that the hotel is located in the middle of the tumult of the city of Marrakech, the place remains very quiet. We were 5 km from the airport. So a short 10 minute drive is enough to reach the hotel from the airport exit. Certainly, once arrived we hear the planes but it is quite acceptable
The staff are mostly very nice. To sum up, if you are looking for a decent base in Marrakech and very close to what to see, this is the place. On the other hand, if you want luxury, modernity and entertainment like "European" hotels, this address is not for you ...
(Original)
Je rentre tout juste d'une semaine de vacances en couple au Chem's. Ma première réaction dès que je suis rentré dans la chambre fût plus que mitigée... La déco est plus que vieillissante. Je me demande si des travaux ont été réalisés depuis que l'établissement existe. Par contre, les locaux sont propres et c'est bien là l'essentiel. Concernant la nourriture, c'est pas top. Cela ressemble plus à une cantine scolaire plûtot qu'un hôtel 4 étoiles. Et GROS point noir : toutes les boissons sont payantes, y compris l'eau !!!! Même pas une fontaine ou une petite bouteille d'eau comprise avec le repas. Enfin, la piscine n'est pas chauffée. Autant vous dire que c'est pas la foule dans l'eau à cette saison ; ça doit culminer à 20°...
L'hôtel est très bien situé : à 5 minutes à pied de la place Jamaa el fna. Les lieux à visiter se trouvent tous à 30 minutes maximum à pied depuis l'hôtel. De plus, malgré le fait que l'hôtel se situe au milieu du tumulte de la ville de Marrakech, l'endroit reste très calme. Nous étions à 5 kms de l'aéroport. Donc, un petit trajet de 10 minutes suffit pour rejoindre l'hôtel à la sortie de l'aéroport. Certes, une fois arrivés on entend les avions mais c'est tout à fait acceptable
Le personnel est majoritairement très gentil. Pour résumer, si vous recherchez un pied à terre à Marrakech correct et tout près de ce qu'il faut voir, c'est l'endroit idéal. Par contre, si voulez du luxe, modernité et animations du style hôtels "européens" cette adresse n'est pas faite pour vous...

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Jean-Luc MENARD3 years ago on

Google

5/5

(Translated by Google) We had known the Chems of the time of the Fram and had stayed there several times in the past. Before booking again we watched the reviews, many of which were very mixed or even negative and so had a lot of hesitation.
Indeed it has a little old, indeed it would need to be refreshed but we do not regret our choice, the situation is perfect, it can perform almost all visits on foot, the rooms are simple but comfortable, the very correct breakfast. It is necessary to reduce the benefits to the value for money and the Chems is extremely well placed. Regarding the negative comments I sometimes come to wonder if some would not like the Negresco or Mamounia for the price of a formula 1
If we return to Marrakech we will return to Chems
(Original)
Nous avions connu le Chems du temps de la Fram et y avions séjourné à différentes reprises dans le passé. Avant de réserver de nouveau nous avons regardé les commentaires dont beaucoup étaient très mitigés voire négatifs et avions donc beaucoup hésité .
Effectivement il a un peu vieilli, effectivement il aurait besoin d'être rafraîchi mais nous n'avons pas regrette notre choix, la situation est parfaite, elle permet d'effectuer quasiment toutes les visites à pieds, les chambres sont simples mais confortables, le petit déjeuner très correct. Il convient de ramener les prestations au rapport qualité prix et la le Chems est extrêmement bien placé. Concernant les commentaires négatifs j'en viens parfois à me demander si certains ne souhaiteraient pas le Negresco ou la Mamounia pour le prix d'un formule 1
Si nous revenons à Marrakech nous reviendrons au Chems

Trip typeVacation · Couple

Rooms4.0

Service4.0

Location5.0

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Yannick HERREWYN - GMAIL4 years ago on

Google

3/5

(Translated by Google) 1st star for the proximity of the city center and the possibility of doing everything on foot as you want
2nd star for the silence despite the traffic around so swimming pool with just the sound of birds :-)
3rd star for the friendliness of most employees.
No 4th star because the hotel is run down and needs a basic renovation. Too much noise in the room; an airlock between the door and the chamber with one more door is necessary.
No 5th star because cats roam the dining room and the buffets are of variable quality.
The price paid was good value for money but it is not a 4 star as advertised.
(Original)
1ere étoile pour la proximité du centre ville et la possibilité de tout faire à pied comme on le veut
2eme étoile pour le silence malgré la circulation aux alentours donc piscine avec juste le bruit des oiseaux :-)
3eme étoile pour la gentillesse des la plupart des employés.
Pas de 4eme étoile car l'hotel est défraîchi et mérite une rénovation de base. Trop de bruit dans la chambre; un sas entre la porte et la chambre avec une porte de plus est nécessaire.
Pas de 5eme étoile car des chats se promènent dans la salle à manger et les buffets sont de qualité variable.
Le prix payé etait de bon rapport qualité prix mais ce n'est pas un 4 étoile comme annoncé.

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attard jérôme3 years ago on

Google

4/5

(Translated by Google) Hotel very well located: in the Medina, but quiet, 10 minutes from Koutoubia and Jemaa el Fna. The staff is welcoming, the pool and gardens are a plus. We did not try the restoration, but there are many restaurants near the hotel (including, in the district of Gueliz, for a more Western cleanliness)
(Original)
Hôtel très bien situé : dans la Medina, mais au calme, à 10 minutes de la Koutoubia et de la place Jemaa el Fna. Le personnel est accueillant, la piscine et les jardins constituent un plus. Nous n'avons pas tenté la restauration, mais il y a nombre de restaurants près de l'hôtel (y compris, dans le quartier du Gueliz, pour une propreté plus occidentale)

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Marion Hemmer4 years ago on

Google

3/5

(Translated by Google) For 4 star country category sufficient. Somewhat worn but quite clean. Little beach chairs partly broken by the pool. The hotel has a hammam. Normal prices. …

(Translated by Google) For 4 star country category sufficient. Somewhat worn but quite clean. Little beach chairs partly broken by the pool. The hotel has a hammam. Normal prices.
Dining room very well maintained and noble set tables. Staff very friendly. Drinks must also be paid separately for booked food. Unfortunately in the evening and at night very noisy and loud. Until 0h disco and again and again guests and staff which calls down the hall. Sleeping bad possible. The hotel is centrally located. You can go to the park around the corner. Meeting place for many locals. Very interesting. Many horse-drawn carriages, with which you can drive through the area. Breakfast was adequate and good. Dinner too
(Original)
Für 4 Sterne Landes -Kategorie ausreichend. Etwas verwohnt aber recht sauber. Wenig Liegen teils kaputt am Pool. Im Hotel gibt es einen Hammam. Normale Preise.
Essens-Saal sehr gepflegt und Edel gedeckte Tische. Personal sehr freundlich. Getränke müssen auch bei Gebuchten Essen separat gezahlt werden. Leider Abends und in der Nacht sehr hellhörig und laut. Bis 0h Disco und immer wieder Gäste und Personal welches sich über den Flur zuruft. Schlafen schlecht möglich. Das Hotel liegt Zentral. Man kann in den Park ums Eck. Treffpunkt für viele Einheimische. Sehr interessant. Viele Pferdekutschen ,mit den man durch die Gegend fahren kann.Frühstück ausreichend und gut. Abendessen auch

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Dimitri Afentoulidis4 years ago on

Google

3/5

(Translated by Google) A little noisy and even if in general the evening meal is correct the first evening it was mediocre and we were afraid for the rest. …

(Translated by Google) A little noisy and even if in general the evening meal is correct the first evening it was mediocre and we were afraid for the rest.
Full of little discreet attentions and the friendliness of the staff still allow you to have a good stay in this aging hotel.
(Original)
Un peu bruillant et même si en général le repas du soir est correct le premier soir il était mediocre et nous avons eut peure pour la suite.
Pleins de petites attentions discrètes et la sympathie du personnel permettent tout de même de passer un bon séjour dans cet hôtel vieillissant.

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Laurence3 years ago on

8.5/10

(Translated by Google) Ideal location to explore the city
The so-called superior room while there is no difference with the basic one except for a very small "caravan" fridge. …

Visited in April 2019

Laurence3 years ago on

8.5/10

(Translated by Google) Ideal location to explore the city
The so-called superior room while there is no difference with the basic one except for a very small "caravan" fridge. …

Visited in April 2019

Dylan Thomas3 years ago on

Google

1/5

(Translated by Google) Well ....
So the positives
-The location (even if there is work) AND THAT'S ALL! …

(Translated by Google) Well ....
So the positives
-The location (even if there is work) AND THAT'S ALL!
The negative points
- Noséabond odors in the rooms.
- Aging rooms
- The pastries often date from old, although we pay the same price!
- 200 dihram deposit FOR A SINGLE POOL TOWEL (GIVENCHY brand towel, no doubt !!!)
- The slightest service is at a high price (pay attention to the phone bill ... 56 dihram for 50 seconds of communication is a scam)
- You have price in half-board ??? Well no good water is not included ... Ehhh yes 15 dihrams per bottle of 1L 50 (for info it's between 5 and 8 dihrams per bottle in Morocco)
- The price of the hotel excursions is a big joke that didn't make me laugh at all (more than double the price you can find at any touring carrier)
- THIS WIFI VOID, do not expect to make a WhatsApp call without a disconnection every 30 seconds ...
In conclusion: the hotel is far from deserving its classification of 4 Moroccan stars.
All the same, have a good stay :)
(Original)
Bon ....
Alors les points positifs
-L'emplacement (même si il y a des travaux) ET C'EST TOUT !
Les points négatifs
- Des odeurs noséabondes dans les chambres.
- Chambres vieillissantes
- Les viennoiseries datent souvent de la vieille, bien que l'on paye le même prix !
- 200 dihram de caution POUR UNE SEULE SERVIETTE DE PISCINE (serviette de marque GIVENCHY sans doute !!!)
- Le moindre service est au prix fort ( attention a la note du téléphone... 56 dihram pour 50 secondes de communication relève de l'escroquerie)
- Vous avez prix en demi-pension ??? Et bien pas de bol l'eau n'est pas incluse... Ehhh oui 15 dihrams la bouteille d' 1L 50 (pour info c'est entre 5 et 8 dihrams la bouteille au Maroc )
- Le prix des excursions de l'hôtel est une vaste blague qui ne m'a pas du tout fait rire (plus du double du prix que vous pouvez trouver chez n'importe quel transporteur de tourisme)
- CETTE WIFI NULLE, n'espérez pas passez d'appel WhatsApp sans une déconnexion toutes les 30 secondes ...
En conclusion : l'hôtel est bien loin de mériter son classement de 4 étoiles marocaines.
A bon entendeur, bon séjour quand même :)

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Linda Elkalady2 years ago on

Google

5/5

(Translated by Google) I have stayed at this hotel four times. Have tried other hotels but always come back to this. The location and the peaceful garden are just perfect. It takes about 5-10 minutes to walk to the famous market Jama l'fna.
The hotel is a bit worn but the rooms are clean and quite decent. The breakfast is also quite decent, not sumptuous in any way but perfectly okay.
There are a lot of great hotels in Marrakech but many are a bit outside the city and it quickly becomes cumbersome to be dependent on a taxi.
You can also buy excursions from the hotel, both day trips and trips that run over several days. Have tried many of the excursions and am very happy.
(Original)
Dette hotellet har jeg bodd på fire ganger. Har forsøkt andre hoteller men kommer alltid tilbake til dette. Beliggenheten og den fredelige hagen er bare helt perfekt. Det tar ca 5-10 min å spasere inn til det berømte markedet Jama l'fna.
Hotellet er litt slitt men det er rent og helt greie rom. Frokosten er også helt grei, ikke overdådig på noen måte men helt okay.
Det er mye flotte hoteller i Marrakech men mange ligger litt utenfor byen og det blir fort tungvint å være avhengig av drosje.
Du kan også få kjøpt utflukter fra hotellet, både dagsutflukter og turer som går over flere dager. Har prøvd mange av utfluktene og er kjempefornøyd.

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Jaime A SB3 years ago on

Google

3/5

(Translated by Google) Bathroom door with broken latch, bathtub does not drain, tap without filter and splashed a lot. Breakfast buffet every day with pastries, coffee, tea, regular juice, scrambled eggs, dry mortadella like mojama and regular sliced cheese, watermelon and very little else. I think I have an overdose of sugar for so many pastries :). I put three stars for being Morocco and it is quite usual (four stars corresponds to 2 in Spain as much). They changed our room, although with reluctance, because when going through Expedia maybe it did some strength, because in principle they did not want to. Buffet food is 150DMA per head, but seeing breakfast I did not try it. The sympathy of the staff is like that of the immigration police at the airport. The change from € to dirhams at the hotel is expensive.
The situation is very good for my taste and very quiet (Marrakech is very safe although it may not seem like it).
(Original)
Puerta del baño con pestillo roto, bañera no desagüa, grifo sin filtro y salpicaba mucho. Desayuno buffet todos los días igual con bollería, café, té, zumo regularcito, huevos revueltos, mortadela seca como la mojama y queso en lonchas regular, sandía y muy poco más. Yo creo que tengo una sobredosis de azúcar por tanta bollería :) . Le pongo tres estrellas por ser Marruecos y es bastante habitual (cuatro estrellas corresponde a 2 en España como mucho). Nos cambiaron de habitación aunque con reticencias, pues al ir a través de Expedia quizás hizo algo de fuerza, pues en principio no querían. La comida en buffet son 150DMA por cabeza, pero viendo el desayuno no lo probé. La simpatía del personal es como la de los policías de inmigración del aeropuerto. El cambio de € a dirhams en el hotel es caro.
La situación es muy buena para mi gusto y muy tranquilo (Marrakech es muy seguro aunque no lo parezca).

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Sami Sami3 years ago on

Google

1/5

(Translated by Google) HORRIBLE stay !!! I paid for a hotel to end up with a room without air conditioning when it's 40 degrees !!!
Unfriendly staff they don't even say hello. …

(Translated by Google) HORRIBLE stay !!! I paid for a hotel to end up with a room without air conditioning when it's 40 degrees !!!
Unfriendly staff they don't even say hello.
The hotel is in a poor state of repair, yet it is rated 4 stars. FRAUD
(Original)
Séjour HORRIBLE !!! J'ai payé un hôtel pour me retrouver avec une chambre sans clim quand il fait 40 degrés !!!
Personnel pas aimable ils disent même pas bonjour.
L'hôtel est dans un mauvais état, île êtes pourtant noté 4 étoiles. ESCROQUERIE

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Samira Belouta year ago on

Google

4/5

(Translated by Google) It's good.
Large rooms with balcony or terrace. Clean/quiet/Top location. 10 minutes from jamaa elfna square, bd M6 and Menara Mall... …

(Translated by Google) It's good.
Large rooms with balcony or terrace. Clean/quiet/Top location. 10 minutes from jamaa elfna square, bd M6 and Menara Mall...
(Original)
C' est bien.
Grandes chambres avec balcon ou terrasse. Propre/calme/Emplacement top. 10minutes de la place jamaa elfna ,du bd M6 et du Ménara Mall...

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Blandine SAINT HILAIRE3 years ago on

Google

2/5

(Translated by Google) If you are looking for a transit hotel Ok - 10 minutes from Jemaa el Fna square. the hotel deserves to be renovated but the hygiene is present. …

(Translated by Google) If you are looking for a transit hotel Ok - 10 minutes from Jemaa el Fna square. the hotel deserves to be renovated but the hygiene is present.
On the other hand, if you need to use wifi, change hotels. It does not work !
The friendliness of the servers is to be reviewed!
The buffet is okay.
the
(Original)
Si vous recherchez un hôtel de passage Ok - a 10 min de la place jemaa el fna. l'hôtel mériterait d'être rénové mais l'hygiène est présente.
En revanche, si vous avez besoin d'utiliser le wifi , changez d'hôtel. Il ne fonctionne pas !
L'amabilité des serveurs est à revoir !
Le buffet est correct.
Le

Trip typeVacation · Couple

Rooms3.0

Service2.0

Location5.0

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RachelRP Author5 years ago on

Google

4/5

(Translated by Google) Good hotel, clean, but for Spaniards I would give it 3 stars and for the location / pool it would be 2 but if you come to enjoy the city it is perfect, walking everywhere, the. Very friendly service and everything very clean
(Original)
Buen hotel, limpio, pero para españoles le daría 3 estrellas y por la ubicación/piscina sino serían 2 pero si vienes a disfrutar de la ciudad es perfecto, andando a todos lados, el. Servicio muy amable y todo muy limpio

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Malika Khelifa5 years ago on

Google

4/5

(Translated by Google) Well located hotel near the city center. And paradoxically it is a calm place. The staff are very caring you just have to consider them a smile a kindness towards them and they will give it back to you.
I recommend this place
(Original)
Hôtel bien situé près du centre ville. Et paradoxalement c'est un lieu calme. Le personnel est au petit soin il suffit simplement de les considérer un sourire une gentillesse envers eux et ils vous le rendent.
Je recommande cet endroit

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selma ridati3 years ago on

Google

2/5

(Translated by Google) Below my expectations. Lack of cleanliness, unfriendly staff and the quality of the food is lacking. The only positive is the central location, close to the square, restaurants, shopping mall and other points of interest.
(Original)
Sotto le mie aspettative. Mancanza di pulizia, personale non accogliente e la qualità del cibo è carente. L'unica cosa positiva è la posizione centrale, vicino alla piazza, ristoranti, centro commerciale e altri punti di interesse.

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Gaëlle G.4 years ago on

Google

1/5

(Translated by Google) Only the name of a 4* hotel!
Ashamed ! The hotel is dilapidated, the animation of the pseudo dj with his ridiculous synth. …

(Translated by Google) Only the name of a 4* hotel!
Ashamed ! The hotel is dilapidated, the animation of the pseudo dj with his ridiculous synth.
We make fun of our mouths from start to finish!
We had asked for a double bed and a pleasant view and ended up with two single beds pushed together and a view of the cemetery.
The waiters give you change once in two, the cleaning is limited, the rooms dark and patched up.
We had orange water sometimes in the bathroom!
In reality it is a 2 *.
Needless to dwell on the quality of the restaurant, a real carnage.
The positives though:
Near the medina (5 mins walk) and 20 mins walk from Gueliz.
The swimming pool is pleasant (note that it is not heated and other species bathe in it: flies, bees...).
The sweet breakfast is satisfying!
In short, it's up to you!
(Original)
N'a d'un hôtel 4* que le nom !
Honteux ! L'hôtel est vétuste, l'animation du pseudo dj avec son synthé ridicule.
On se fout de notre gueule du début à la fin !
Nous avions demandé un lit deux places et une vue agréable au final deux lits une place collés et vue sur le cimetière.
Les serveurs vous rendent la monnaie une fois sur deux, le ménage est limite, les chambres sombres et rafistolées.
Nous avons eu de l'eau orange parfois dans la salle de bain !
En réalité il s'agit d'un 2*.
Inutile de m'étendre sur la qualité du restaurant, un vrai carnage.
Les points positifs tout de même :
Proximité de la médina (5mn à pieds) et à 20mn à pieds de Gueliz.
La piscine est agréable (attention pas chauffée et d'autres espèces s'y baignent : mouches, abeilles...).
Le petit déjeuner sucré est satisfaisant !
Bref à vous de voir !

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keltoum KHARBOUCH9 years ago on

Google

5/5

(Translated by Google) it was great luxury experience .Room was clean, room service was very good (friendly, on time), the hotel was much better than photos showing in the site.restaurant was very good .lobby bar was fantastic .swimming pool was very good. I was there with my colleagues, they enjoyed the outstanding services provided within this hotel
(big, clean, good supervisor)
it was a great luxury experience. Room was clean, room service was very good (friendly, on time), hotel was much better than pictures showing in the site. Restaurant was very good. lobby bar was fantastic. pool was superb. I was with my colleagues they liked to play mini-club (large, clean, good supervisor)
Nothing to say
Thank you for all the Staff ................
(Original)
it was great luxury experience .Room was clean,room service was very good(friendly,on time),the hotel was much better than photos showing in the site.restaurant was very good .lobby bar was fantastic .swimming pool was very good.I was there with my collegues,they enjoyed the outstanding services provided within this hotel
(big,clean,good supervisor)
c'était une grande expérience de luxe. Chambre était propre, le service de chambre était très bon (amical, à l'heure), l'hôtel était bien mieux que des photos montrant dans le site.restaurant était très bon. bar du lobby était fantastique. piscine était superb .j 'était avec mes collegues elles aimaient jouer au mini-club (grand, propre, bon superviseur)
Rien à dire
Merci pour tous les Staff................

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Christian seite2 years ago on

Google

4/5

(Translated by Google) For my 3rd stay in Marrakech, I found the warm welcome of the staff and managers.
It would just be desirable to plan a renovation of the hotel, .... But the …

(Translated by Google) For my 3rd stay in Marrakech, I found the warm welcome of the staff and managers.
It would just be desirable to plan a renovation of the hotel, .... But the location is excellent, quiet, clean and very close to the center and good addresses for restaurants, lounge bars, casinos, .... Perfect
(Original)
Pour mon 3eme séjour à Marrakech, j'ai retrouvé l'accueil chaleureux du personnel et des responsables.
Il serait juste souhaitable de prévoir une rénovation de l'hôtel,.... Mais l'emplacement est excellent, calme, propre et tout proche centre et des bonnes adresses de restaurants, des bars lounges, des casinos,.... Parfait

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chag aa year ago on

Google

5/5

(Translated by Google) Very nice hotel close to the square and at the same time set back, very nice staff. Clean and pleasant
I recommend without hesitation …

(Translated by Google) Very nice hotel close to the square and at the same time set back, very nice staff. Clean and pleasant
I recommend without hesitation
(Original)
Très bel hôtel proche de la place et en même temps en retrait, personnel très gentil. Propre et agréable
Je recommande sans hesitation

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Nadine Recchia (nuages33)4 years ago on

Google

4/5

(Translated by Google) We go every year for 8 years at CHEMS during our stays in Marrakech, a hotel that I know since 1998. We stayed there again for 10 days at the end of March 2013. This small structure is ideally situated in the immediate vicinity of Koutoubia and the place. It is a 4 * Moroccan standards so I will say a 3 *. The rooms are simple but comfortable enough for an excellent night's sleep, with a balcony with a small table and chairs, TV, safe (extra charge). The plumbing is certainly sometimes a bit outdated .. but whatever, sanitary and the room as a whole are clean. It is a haven for those looking for peace after spending the day in the medina. Little animation certainly to reserve if you seek calm and conviviality .. pretty green spaces planted with trees (orange ...) and flowers around the heated pool, nice garden, all well maintained. Personally, I prefer the pool side rooms (or possibly interior garden side). The staff is very friendly and professional, helpful both at the front desk and the restaurant or housekeeping. I feel at home. Catering: lunch at the table, varied buffet in the evening (which has improved over the years): entrees of crudités (little variation from one day to another), choice of dishes and desserts sufficient and good in general. The big plus in the sunny days: to be able to take your meals, from the breakfast around the pool (in the company of birds at breakfast, it's too nice.). You will understand, I am an unconditional and I still wish a very long life to the chems.
April 2014: I remove a star. Lower quality at the restaurant and ... very loud music and loop in the morning around the pool and bar that spoil the tranquility of the place. In addition, the beautiful trees that brought shade were "massacred" ... I will return anyway and I hope things have moved in the right direction.
November 2017: After a very chaotic 18 months, I find our Hotel as we love it.
(Original)
Nous nous rendons tous les ans depuis 8 ans au CHEMS lors de nos séjours à Marrakech, hôtel que je connais depuis 1998. Nous y avons encore passé 10 jours fin mars 2013. Cette petite structure est idéalement située à proximité immédiate de la Koutoubia et de la place. C'est un 4* aux normes marocaines donc je dirai un 3*. Les chambres sont simples mais suffisamment confortables pour y passer d'excellentes nuits, avec un balcon doté d'une petite table et de chaises, une télévision, un coffre (payant). La plomberie est certes parfois un peu vétuste.. mais qu'importe, les sanitaires et la chambre dans son ensemble sont propres. C'est un havre de paix pour ceux qui recherchent le calme après avoir passé la journée dans la medina. Peu d'animation certes dont à réserver si vous recherchez le calme et la convivialité.. de jolis espaces verts plantés d'arbres (orangers...) et fleuris autour de la piscine chauffée, joli jardin, le tout bien entretenu. Personnellement, je privilégie les chambres côté piscine (ou éventuellement côté jardin intérieur). Le personnel est très sympathique et professionnel, serviable tant à l'accueil qu'au restaurant ou les femmes de ménage. Je m'y sens chez moi. La restauration : repas à table le midi,buffet varié le soir (qui s'est bien amélioré au fil des ans) : entrées de crudités (peu de variation d'un jour à l'autre), choix de plats et desserts suffisants et bons en général. Le grand plus aux beaux jours : pouvoir prendre ses repas, dès le petit déj autour de la piscine (en compagnie des oiseaux au petit déj, c'est trop sympa.). Vous l'aurez compris, je suis une inconditionnelle et je souhaite encore une très longue vie au chems.
avril 2014: j'enlève une étoile. Baisse de qualité au niveau du restaurant et... musique très forte et en boucle dès le matin autour de la piscine et au bar qui gâche la tranquillité des lieux. De plus, les beaux arbres qui apportaient l'ombre ont été "massacrés"... j'y retournerai tout de même et j'espère que les choses auront bougé dans le bon sens.
Novembre 2017 : Après une période de 18 mois très cahotique, je retrouve notre Hôtel tel que nous l'aimons.

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Arancha Breijo4 years ago on

Google

1/5

(Translated by Google) Of four stars it has rather little ...
In booking they announce themselves as they speak Spanish, LIE, only ONE of their employees speaks Spanish, if he is not (as it was in our case) you can already master the French or English well, if not, you're settled, we stayed more than half an hour at reception trying to contact the one who was checking in.
The broken elevator (THE THREE DAYS we stayed), broken room furniture, broken toilet bowl, bathtub with duck curtain, the bathroom door was stuck, the stairs to the pool were unpacked from the floor ... cleaning sparse, and the look / facilities, suuuper outdated.
The wifi only works in reception.
In the bathroom they do not leave useful (shampoo / soap).
The booking photos and the real look have little to do with the truth.
A disappointment.
It saves you from being very close to the Koutoubia Mosque and the Fna Plaza.
(Original)
De cuatro estrellas tiene más bien poco...
En booking se anuncian como que hablan Español, MENTIRA, solo UNO de sus empleados habla español, si él no está (como fue en nuestro caso) ya puedes dominar bien el Frances o Inglés, si no, vas apañado, estuvimos más de media hora en recepción intentando comunicarnos con el que hacía el check-in.
El ascensor estropeado (LOS TRES DÍAS que nos alojamos), mobiliario de la habitación roto, taza del bater rota, bañera con cortina cochambrosa, la puerta del baño se quedaba atascada, las escaleras de la piscina estaban desancladas del suelo... la limpieza escasa, y el aspecto/instalaciones, suuuper anticuadas.
La wifi solo funciona en recepción.
En el baño no dejan útiles (champú/jabon).
Las fotos de booking y el aspecto real tienen poco que ver la verdad.
Una decepción.
Le salva que está muy cerquita de la Mezquita Koutoubia y la Plaza Fna.

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Gonzalo López de maturana6 years ago on

Google

1/5

(Translated by Google) Bad hotel, it doesn't even deserve 1 star. The photos do not correspond to reality, terrible service (not to say null) in the rooms there is no soap or toothbrush or a plastic bag or anything at all. They do not change sheets or towels. Because he doesn't have a place to put the toilet paper. At breakfast they don't even give you water to take medicine (only if you pay for it separately). It has no parking. They take forever to receive you and ask you for too many unnecessary papers (like marriage papers) ...
WiFi is not working.
Unfriendly staff, no languages and few
The water sources are turned off
I could continue to make very serious fouls but enough to have to be here part of my vacation ...
If you can choose another place to stay, surely it is better than this "hotel"
(Original)
Mal hotel, no merece ni si quiera 1 estrella. Las fotos no se corresponden con la realidad, pésimo servicio (por no decir nulo) en las habitaciones no hay ni jabón ni cepillo de dientes ni una bolsa de plástico si quiera ni nada de nada. No cambian sabanas ni toallas. Por no tener no tiene ni donde colocar el papel higiénico. En el desayuno ni si quiera te dan agua para tomar medicina (solo si la pagas a parte). No tiene parking. Tardan una eternidad en recepciónarte y te piden demasiados papeles inecesarios( cómo los papeles de matrimonio)...
WiFi no funciona.
Personal antipático, sin idiomas y escaso
Las fuentes de agua están apagadas
Podría seguir poniendo faltas muy graves pero suficiente con tener que estar aquí parte de mis vacaciones...
Si puedes elegir otro sitio donde estar, seguro que es mejor que este "hotel"

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Cédric ETIEMBLE (CedricYoda)8 months ago on

Google

5/5

(Translated by Google) This hotel is a very good address ideally located near the Jemaa El Fna square and the Koutoubia, with a warm welcome, the setting is friendly and a friendly atmosphere in peace and we had a pleasant time 🤗
(Original)
Cet hôtel est une très bonne adresse idéalement situé à proximité de la place Jemaa El Fna et de la Koutoubia, avec un accueil chaleureux, le cadre est sympathique et une ambiance conviviale en toute quiétude et nous avons passé un agréable moment 🤗

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Marcos Diaz3 years ago on

Google

1/5

(Translated by Google) Price too high for what it is. For what is better I would have gone to a riad, or a hotel in the new area. The mattresses melted, fair cleaning. It should take about 30 years without renewing. Beware the guy at the entrance, who is a liant. Be careful when I offer you the excursions.
(Original)
Precio muy alto para lo que es. Para lo q es mejor me habría ido a un riad, o a un hotel de la zona nueva. Los colchones fundidos, la limpieza justa. Debe llevar unos 30 años sin renovarse. Ojo al tipo de la entrada, q es un liante. Cuidado cuando os ofrezca las excursiones.

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Nathalie Chevalier4 years ago on

Google

3/5

(Translated by Google) We like this hotel for its location. In the medina and quiet, A qq minutes from the square Jamee el fna. Quiet. The hotel is aging, no double bed but 2 single beds then glued for lovers, it's not great!
(Original)
Nous aimons cet hôtel pour sa situation géographique. Dans la médina et au calme , A qq minutes de la place Jamee el fna. Tranquille . L’hôtel est vieillissant, pas de double lit mais 2 lits simples collés alors pour les amoureux , c’est pas top !

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Iliana Hristeva3 years ago on

Google

5/5

(Translated by Google) The hotel was located in the center of the city, with its own swimming pool and a swimming pool and a jardin preciosos! / The hotel is very good, the breakfast is delicious, the beds - comfortable, also the pool and the garden in the hotel were very pleasant!
(Original)
El hotel era muy bueno, las camas muy cómodas, los desayunos también buenos y hay una piscina y jardín preciosos! / Хотелът е много добър, закуската е вкусна, леглата - удобни, също така и басейнът и градината в хотела бяха много приятни!

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michel ortiza month ago on

Google

5/5

(Translated by Google) Very nice place top service and very professional and available staff …

(Translated by Google) Very nice place top service and very professional and available staff
(Original)
Endroit très agréable service top et personnel très pro et disponible

Rooms5.0

Service5.0

Location5.0

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Luis R.3 years ago on

Google

1/5

(Translated by Google) It has been horrible. Not only I do not recommend it, but I want to forget it as soon as possible. I contracted with Spanish language and nobody spoke Spanish. The wifi is disconnected every 5 minutes. They did not take care of me when I said that the wifi was not going. The horrible room to be 4 stars. Very expensive for the heat. The acceptable breakfast and the location is not bad at all. But it is a sure scam.
(Original)
Ha sido horroroso. No sólo no lo recomiendo sino que quiero olvidarme cuanto antes. Lo contraté con idioma Español y no hablaba nadie español. El wifi se desconecta cada 5 minutos. No me atendían cuando decia que no me iba el wifi. La habitación horrible para ser 4 estrellas. Muy caro para la calodad. El desayuno aceptable y la ubicación no está mal del todo. Pero es una estafa seguro.

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Laura Martin3 years ago on

Google

4/5

(Translated by Google) This is a 4-star hotel that could barely reach 3 in Spain. The place and the location is excellent, but the service and the rooms leave a lot to be desired. The breakfast very scarce.
(Original)
Esto es un hotel de 4 que a duras penas llegaría a 3 en España. El lugar y la localización es excelente, Pero el servicio y las habitaciones deja mucho que desear. El desayuno muy escaso.

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Marie Levi4 years ago on

Google

4/5

(Translated by Google) Nice little hotel well located staff nice breakfast is good but the evening meal to avoid 150 dirhams per person for what we eat it's expensive the hotel needs a renovation and the fridge in the rooms
(Original)
Jolie petit hôtel bien situé personnel agréable le petit déjeuner est bon mais le repas du soir a éviter 150 dirhams par personne pour ce que nous avons manger cela fait chère l'hôtel a besoin d'une rénovation et le frigo dans les chambres

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Odile Rivierea year ago on

Google

3/5

(Translated by Google) Small hotel in a good location. Simple but good food. Hope that the work on the large adjoining library is finished because it was very noisy on our last visit. …

(Translated by Google) Small hotel in a good location. Simple but good food. Hope that the work on the large adjoining library is finished because it was very noisy on our last visit.
(Original)
Petit hôtel bien placé .Nouriture simple mais bonne.Espérons que les traveaux de la grande bibliothèque mitoyenne sont terminés car très bruyants à notre dernier passage.

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aziri serge5 years ago on

Google

3/5

(Translated by Google) excellent location 5 'of the place, friendly staff, home ok, facilities start to tired, breakfasts overall good no more !!! the price is not in line with the level report / quality including rooms, and catering,
(Original)
excellent emplacement 5' de la place,personnelles sympas,accueil correct,Les installations commencent à fatiguées, petits déjeuners globalement bon sans plus!!! le prix n'est pas en phase avec le niveau rapport/qualité notamment des chambres,et de la restauration,

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Mafalda Peixoto4 years ago on

Google

3/5

(Translated by Google) The hotel, in general, is good. Good pool and reasonable rooms.
To improve: very poor restaurant (very few options) and air conditioning in the …

(Translated by Google) The hotel, in general, is good. Good pool and reasonable rooms.
To improve: very poor restaurant (very few options) and air conditioning in the room that did not work properly
(Original)
O hotel, no geral, é bom. Boa piscina e quartos razoáveis.
A melhorar: restaurante bastante fraco (muito poucas opções) e ar condicionado do quarto que não funcionava em condições

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Boucher Bernard3 years ago on

Google

1/5

(Translated by Google) Hotel to avoid. Dogs barking a good part of the night guarding the parking lot of the neighboring hotel (La Mamounia). Reception warned but never said they had a complaint. Really in bad faith. We frankly advise against this hotel. We are a couple of young retirees who are not complainers but ask for a minimum.
(Original)
Hotel à éviter. Aboiements de chiens une bonne partie de la nuit qui gardent le parking de l'hôtel voisin(La Mamounia).réception prévenue mais n'a soit disant jamais eue de réclamation. Vraiment de mauvaise foi.nous deconseillons franchement cet hotel.Nous sommes un couple de jeunes retraités pas râleurs mais demandons un minimum.

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Alain fabre9 years ago on

Google

2/5

(Translated by Google) catering: you have to like eating in the middle of hungry cats who are constantly fighting in the hope of recovering food both inside and outside (when they do not climb on the tables). evening meal: fillets of scorpionfish and chicken for 7 days.. very varied!!!
as for the bedroom: adjoining wall with the bathroom: moldy. Joints in the bathroom black and unstuck. earthenware chipped in several places. handle of the door leading to the terrace completely unscrewed.
the staff is not very welcoming.
(Original)
restauration: il faut aimer manger au milieu des chats affamés qui se battent continuellement dans l'espoir de récupérer de la nourriture aussi bien a l'intérieur qu'à l’extérieur (quand il ne montent pas sur les tables). repas du soir: filets de rascasse et poulet pendant 7 jours.. très variés!!!
pour ce qui est de la chambre: mur mitoyen avec la salle de bain :moisi .joints de la salle d'eau noirs et décollés. faïence ébréchée à plusieurs endroits. poignée de la porte donnant sur la terrasse complètement dévissée.
le personnel n'est pas très accueillant.

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MAELGA 334 years ago on

Google

3/5

(Translated by Google) The hotel is ideally located and has a nice pool but unfortunately its only highlight. The management and staff are not friendly at all and the hotel deserves a good refreshing !!
(Original)
L'hôtel est idéalement situé et procède une belle piscine mais c'est malheureusement son seul point fort. La direction et personnel ne sont pas sympa du tout et l'établissement mériterait un bon rafraichissement!!

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Ayoub Elkendi9 years ago on

Google

5/5

(Translated by Google) it was a wonderful weekend, everything was high level, a very good hotel inspired by the Moroccan tradition, with incredible construction; near the famous place of Jamee El Fna. Single rooms is a pool. beautiful green spaces where there are all kinds of plants. Also we can not forget the excellent service that the hotel offered us. it really was an unforgettable weekend.
(Original)
c'était un magnifique week-end , tout était à haut niveau , une très bon hôtel inspiré de la tradition marocaine, avec des construction incroyables ; prés de la célèbre place de Jamee El Fna . des chambres simples est une piscine . des magnifiques espaces verts où il y a toutes sortes des plantes . aussi on ne peut oublier l'excellent service que l’hôtel nous a offert . vraiment c'était un week-end inoubliable.

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Marilys Corbex3 years ago on

Google

1/5

(Translated by Google) By far the worst hotel I have experienced in Morocco, and I have experienced about thirty. Staff really bad, room outdated, food below average in Marrakech. Easy to find better for less !!!
(Original)
De loin le pire hôtel que j’ai expérimenté au Maroc, et j’en ai expérimenté une trentaine environ. Personnel vraiment nul, chambre vétuste, nourriture très en-dessous de la moyenne à Marrakech. Facile de trouver mieux pour moins cher !!!

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NELLY BOYER4 years ago on

Google

1/5

(Translated by Google) Hotel dilapidated for a 4 star even Moroccan. 1st day, 800 dirhams stolen in one hour of time in the room. 2nd day, room of my friends and ours searched. No security at the bay window: you can easily enter the room from the terraces (see photo), no double glazing: glass door open or closed, so much noise. Lack of seasonal fruits from Morocco and Moroccan pastries. Positive point: the geographical location, near the medina.
(Original)
Hôtel vétuste pour un 4 étoiles même marocain. 1er jour, 800 dirhams de volés en une heure de temps dans la chambre. 2me jour, chambre des mes amis et la nôtre fouillées. Aucune sécurité au iveau de la baie vitrée : on peut facilement pénétrer dans la chambre par les terrasses (voir photo), pas de double vitrage : porte vitrée ouverte ou fermée, autant de bruits. Manque de fruits de saison du Maroc et de pâtisseries marocaines. Point positif : la situation géographique, près de la médina.

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Paqui Arias5 years ago on

Google

1/5

(Translated by Google) Hire the hotel atrabes booking, the room without any maintenance, everything is old and damaged, the food is expensive and expensive, the breakfasts bad, without natural juices very little variety of everything and the toast impossible to eat it, without commenting that in reception Nobody speaks Spanish and very little English. Badly washed old and yellowed towels
(Original)
Contrate el hotel atrabes booking, la habitación sin ningún tipo de mantenimiento, todo está viejo y deteriorado, la comida fatal y cara, los desayunos mal, sin zumos naturales muy poca varidad de todo y el pan tostado imposible comérselo, sin comentar que en recepción nadie habla español y muy poco ingles. Las toallas viejas y amarillenta mal lavadas

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Mohammed Rharade2 years ago on

Google

1/5

(Translated by Google) The reception leaves much to be desired, a rare thing in Morocco. The hotel is in disrepair...
Despite its location near the center, I strongly recommend that you avoid this hotel.
(Original)
L'accueil laisse vraiment à désirer, chose rare au Maroc. L'hôtel est en mode délabrement...
Malgré son emplacement à proximité du centre, je vous recommande vivement d'éviter cet hôtel.

Trip typeFriends

Rooms1.0

Service1.0

Location3.0

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Marie Pierre Eydoux Ton3 years ago on

Google

3/5

(Translated by Google) The wealth of this establishment is that it is ideally placed in relation to the place Djema el Fna because it remains very very old ... renovations would be to plan at the bathrooms, the facade and even the carpets and doors of communication. There is also one more food, very varied and each day they are different dishes.
But I sincerely believe that work must be undertaken very quickly to avoid a very close decline.
(Original)
La richesse de cet établissement est qu il est idéalement placé par rapport à la place Djema el Fna car il reste tres très vieillot ... des rénovations seraient à planifier au niveau des salles de bains, de la façade et même les moquettes et portes de communication. Reste aussi un.plus c'est la nourriture, très variée et chaque jour ce sont des mets différents.
Mais je pense sincèrement que des travaux doivent être entrepris tres rapidement pour éviter un déclin tres proche.

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Gerben Voorhorst3 years ago on

Google

4/5

(Translated by Google) Public areas are a bit faded... Front desk staff not friendly. Spacious rooms, nice pool and nice garden. Breakfast tasty and quite extensive. …

(Translated by Google) Public areas are a bit faded... Front desk staff not friendly. Spacious rooms, nice pool and nice garden. Breakfast tasty and quite extensive.
(Original)
Openbare ruimtes zijn een beetje vergane glorie... Receptie personeel niet vriendelijk. Ruime kamers, fijn zwembad en leuke tuin. Ontbijt lekker en redelijk uitgebreid.

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Abdellah Garmali4 years ago on

Google

5/5

(Translated by Google) Located 500 meters from Jamaâ El Fna Square and the Koutoubia Mosque, Chems Hotel offers 4-star accommodation. It has an outdoor swimming pool and a restaurant overlooking the swimming pool and the garden.
All rooms at Chems have a private balcony with a view and an LCD TV with satellite channels. They have simple, modern décor and have a private bathroom.
The restaurant has large pillars and serves a continental breakfast every morning. In fine weather, you can dine on the pool terrace or order a snack from the pool bar.
Free Wi-Fi is available in rooms and public areas, and the hotel also provides private parking on site. Marrakech-Menara Airport is just 5 km from the property.
It is the preferred area of travelers visiting Marrakech, according to independent guest reviews.
Couples particularly like the location of this property. They give it a score of 8.6 for a stay for two.
(Original)
Situé à 500 mètres de la place Jamaâ El Fna et de la mosquée Koutoubia, le Chems Hotel propose un hébergement 4 étoiles. Il possède une piscine extérieure et un restaurant donnant sur la piscine et le jardin.
Toutes les chambres du Chems comportent un balcon privé avec vue et une télévision par satellite à écran LCD. Elles présentent une décoration simple et moderne et disposent d'une salle de bains privative.
Le restaurant est doté de grands piliers et sert un petit-déjeuner continental tous les matins. Par beau temps, vous pourrez dîner sur la terrasse de la piscine ou commander une collation au bar de la piscine.
Une connexion Wi-Fi est disponible gratuitement dans les chambres et les parties communes, et l'hôtel met également à votre disposition un parking privé sur place. L'aéroport de Marrakech-Menara est à seulement 5 km de l'établissement.
C'est le quartier préféré des voyageurs visitant Marrakech, selon les commentaires clients indépendants.
Les couples apprécient particulièrement l'emplacement de cet établissement. Ils lui donnent la note de 8,6 pour un séjour à deux.

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Henri Huniovy3 years ago on

Google

4/5

(Translated by Google) Very nice home. Super copious and varied self-catering meals. Very well maintained swimming pool and deckchairs. Very small regret, the dilapidated bathrooms. …

(Translated by Google) Very nice home. Super copious and varied self-catering meals. Very well maintained swimming pool and deckchairs. Very small regret, the dilapidated bathrooms.
Security of access by efficient guarding.
Very good location.
Considering the price, it's at the top.
(Original)
Tres bon accueil. Repas en self hyper copieux et variés. Piscine et chaises longues tres bien entretenues. Tout petit regret, la vétusté des salles de bains .
Sécurité de l'acces par gardiennage efficace.
Tres bon emplacement .
Vu le prix, c'est au top.

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Miguel Gutiérrez Campos4 months ago on

Google

4/5

(Translated by Google) All good in relation to quality prices 👌 👍 😌 😉
(Original) …

(Translated by Google) All good in relation to quality prices 👌 👍 😌 😉
(Original)
Todo bien en relación precios calidad 👌 👍 😌 😉

Rooms4.0

Service4.0

Location4.0

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Kia Piva3 years ago on

Google

4/5

(Translated by Google) Clean and close to the center of Marrakech but the logistics of arriving to get a room was very long ....
However, a dream pool and inexpensive beers …

(Translated by Google) Clean and close to the center of Marrakech but the logistics of arriving to get a room was very long ....
However, a dream pool and inexpensive beers
(Original)
Pulito e vicino al centro di Marrakech ma la logistica di arrivo per avere una stanza era lunghissima....
Comunque piscina da sogno e birre non care

Trip typeVacation · Friends

Rooms5.0

Service4.0

Location5.0

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Sandrine Bonnet4 years ago on

Google

4/5

(Translated by Google) The very convenient location, possible to get to the square on foot via the Koutoubia gardens. Clean and rather comfortable rooms with a nice balcony or terrace! Two pretty gardens. Very good value for money
(Original)
L’emplacement très pratique, possible de se rendre sur la place à pied via les jardins de la Koutoubia. Chambres propres et plutôt confortables avec balcon ou terrasse appréciables ! Deux Jolis jardins. Très bon rapport qualité prix

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Beatrice Looser3 years ago on

Google

3/5

(Translated by Google) This hotel is very well located to visit everything on foot. Room clean but very simple. Not a 4 star hotel but at most 3.
nice …

(Translated by Google) This hotel is very well located to visit everything on foot. Room clean but very simple. Not a 4 star hotel but at most 3.
nice
(Original)
Dieses Hotel ist sehr gut gelegen um alles zu Fuss zu besuchen. Zimmer sauber aber sehr einfach. Kein 4 Sterne Hotel sondern höchstens 3.
Nette

Trip typeVacation

Rooms3.0

Service2.0

Location5.0

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Hayat Linette3 years ago on

Google

2/5

(Translated by Google) This hotel does not deserve its 4 *, it is old, needs to be renovated ... we just can appreciate the garden and the pool, the cleanliness of the rooms ... but too expensive for what this hotel has to offer
(Original)
Cet hôtel ne mérite pas ses 4*, il est vieux, nécessite d être rénové...on juste peut apprécié le jardin et la piscine, la propreté des chambres...mais trop cher pour ce que cet hôtel a offrir

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Khadija Berraha11 months ago on

Google

4/5

(Translated by Google) Good quiet place and nice view with terraces, very friendly people, very good service. …

(Translated by Google) Good quiet place and nice view with terraces, very friendly people, very good service.
(Original)
Bon endroit calme et belle vue avec des terrasses , personnes très sympathiques, service très bien.

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Omar Roma5 years ago on

Google

1/5

(Translated by Google) The hotel does not deserve 4 stars the table and the seal of the terasa is very dirty disgust no soap or shampoo do not change the sheets ect ... there is a woman is 40 e so much in the reception is ill mannered. I will never go back to this hotel 😔
(Original)
El hotel no merece 4 estrellas la mesa e la sella de la terasa esta muy sucia da asco no hay jabón ni champú no cambian las sábanas ect... hay una mujer tiene 40 e tanto en la recepción es mal educada . No volveré nunca jamás a este hotel 😔

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nathalie deuve2 years ago on

Google

1/5

(Translated by Google) hello our stay planned in April could not take place due to confinement. Since then we have been trying to reach them to change our date of stay by email (no response) by telephone (idem). Is this hotel really serious?!!!
(Original)
bonjour notre séjour prévus en avril n'a pas pu avoir lieu en raison du confinement. Depuis nous essayons de les joindre pour modifier notre date de séjour par mail (aucune réponse) par telephone (idem). Cet hotel est-il vraiment sérieux ?!!!

Trip typeVacation · Family

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Driss El Fikehi4 years ago on

Google

5/5

(Translated by Google) It is the best hotel in Marrakesh Inn. First-class American ministers and representatives like John. Fonda and celebrated his birthday in 1972 and the owner of Winston and others and was working the best young Moroccans in the seventies all my appreciation Mr. Ibrahim bin Kairan
(Original)
من احسن الفندق بمراكش نزل. وزراء وممثلون امريكان من الدرجة الأولى كجون. فوندا واحتفل فيه بعيد ميلاده سنة 1972 وصاحب شركة وينستون وغيرهم وكان يعمل فيه أحسن شباب المغرب في السبعينيات كل تقديري السيد إبراهيم بن كيران

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Jonas K.3 years ago on

Google

4/5

(Translated by Google) A cozy but not luxurious hotel. The food was okay, unfortunately not very oriental, but there are many other small stalls. In any case, it's cheap. …

(Translated by Google) A cozy but not luxurious hotel. The food was okay, unfortunately not very oriental, but there are many other small stalls. In any case, it's cheap.
(Original)
Ein gemütliches aber nicht Luxuriöses Hotel. Das Essen war okay leider nicht sehr orientalisch aber das gibt es in ganz vielen anderen kleinen Buden. Günstig ist es aufjedenfall.

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Niema Hjieja year ago on

Google

3/5

(Translated by Google) Staff too nice the spacious rooms quality of the beds well mosquitoes need to be treated and the reception furniture too outdated the ideal location the lighting to be improved in the rooms note
(Original)
Personnel trop gentil les chambres spacieuses qualité des lits bien les moustiques restent à traiter et l ameublement de la réception trop dépassé l emplacement idéal l éclairage à améliorer dans les chambres note

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Olivier FILLIAT4 years ago on

Google

5/5

(Translated by Google) Pleasant hotel and ideally located just behind the Koutoubia gardens. The medina 10 mins walk and geliz 15 mins.
Correct breakfast buffet. Good bedding. Pleasant swimming pool. Welcoming and friendly staff
(Original)
Hôtel agréable et idéalement placé juste derrière les jardins de la Koutoubia. La médina 10 mn à pied et geliz 15 mn.
Buffet pti dej correct. Bonne literie. Piscine agréable. Personnels accueillant et sympathique

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Carolina Vélez5 years ago on

Google

3/5

(Translated by Google) Large room although a bit cold. Normal enough pool. Improvable breakfast Improvable service Beautiful gardens. With charm and very well located. …

(Translated by Google) Large room although a bit cold. Normal enough pool. Improvable breakfast Improvable service Beautiful gardens. With charm and very well located.
(Original)
Habitación grande aunque un poco fría. Piscina normal suficiente. Desayuno mejorable. Servicio mejorable. Jardines bonitos. Con encanto y muy bien situado.

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ANNE SOPHIE3 years ago on

7.5/10

(Translated by Google) The hotel is located 10 minutes from the site of the place, three gardens in the Orangers …

Visited in March 2019

Xavi Echevarria4 years ago on

Google

2/5

(Translated by Google) Despite being a four star, it's very fair. It would be a three-star European. Correct but discreet. Friendly staff, normal facilities. As a positive, the location and the pool.
(Original)
Tot i ser un quatre estrelles, és molt justet. Seria un tres estrelles europeu. Correcte però discret. Personal amable, instal·lacions normaletes. Com a positiu, la ubicació i la piscina.

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angelito quiroga (chinodelsur)3 years ago on

Google

2/5

(Translated by Google) Until now, the presentation of the room or chambre is regular, it is without maintenance, it has a shower by hand, which is uncomfortable and more so for people who do not have balance. There are only two hangers, there are no chairs to write, there is no customer service. the concierge to consult needs or to know if everything is in order. There are no toiletries, common in any hotel... In the cafeteria and restaurant they are very friendly as well as the entrance staff, a very helpful man.
(Original)
Hasta ahora regular la presentación de la habitación o chambre, está sin mantenimiento, tiene ducha a mano, lo cual es incómodo y más para gente que no tiene equilibrio.Hay dos perchas nada más, no hay sillas para poder escribir, no hay atención de la conserjería para consultar necesidades o saber sí está todo en orden.No hay elementos de tocador, comunes en cualquier hotel...En cafetería y restaurante son muy amables al igual que personal de ingreso,un señor muy servicial.

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manon lemos3 years ago on

Google

5/5

(Translated by Google) Me and my best friend have a wonderful holiday the setting of the hotel is superb the meals the housekeeping rooms are perfect and a very good organization at the level of excursions or activities I recommend this hotel 100 times Who is next to the all See you soon
(Original)
Moi et ma meilleure ami avons passer des vacances juste magnifique le cadre de l’hôtel est superbe les repas le ménage les chambres sont parfait et une très bonne organisation au niveau des excursions ou des activités je Recommande 100 fois cette hotel Qui est à côté du tout À bientôt

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Malika Mebarek4 years ago on

Google

2/5

(Translated by Google) Unfortunately despite the friendliness of the staff. The hotel is very expensive and dilapidated. This morning cat 🙀 on the breakfast buffet eating the charcuterie dish, it's shameful. Shameful low-end food for a so-called 4 star.
(Original)
Malheureusement malgré la gentillesse du personnel. L hôtel très chère et vétuste. Ce matin chat 🙀 sur le buffet pti déjeuner en train de manger le plat charcuterie c honteux. La nourriture bas de gamme honteux pour un soit disant 4 etoiles.

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dolly bacon3 years ago on

Google

2/5

(Translated by Google) Average reception. Clean hotel but decor quite dated. Varied meal...
Lots of problems with wifi. Pay attention to the phone bill. …

(Translated by Google) Average reception. Clean hotel but decor quite dated. Varied meal...
Lots of problems with wifi. Pay attention to the phone bill.
A big thank you to the housekeepers.
(Original)
Accueil moyen . Hôtel propre mais déco assez vieillotte . Repas varié ....
Beaucoup de problèmes avec la wifi . Attention à la note de téléphone .
Un.grand merci aux femmes de ménage .

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ANNE SOPHIE3 years ago on

7.5/10

(Translated by Google) The hotel is located 10 minutes from the site of the place, three gardens in the Orangers …

Visited in March 2019

alex dem3 months ago on

Google

1/5

(Translated by Google) The photos do not correspond to reality
To avoid …

(Translated by Google) The photos do not correspond to reality
To avoid
(Original)
Les photos ne correspondent pas à la réalité
A éviter

Trip typeVacation · Family

Rooms1.0

Service1.0

Location3.0

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Ali Maazouz3 years ago on

Google

4/5

(Translated by Google) This is my fourth stay at Hotel Chems since 2013 and I am happy to come back given the proximity to everything and the service and friendliness of the staff. Clean hotel correct and good food
(Original)
C'est mon 4 quatrième séjour a hotel chems depuis 2013 et je reviens avec plaisir vu la proximité de tout et le service ainsi que la gentillesse du personnel. Hotel propre nourriture correcte et bonne

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Behice Bostana year ago on

Google

4/5

(Translated by Google) It was my second time going. It is a clean hotel but we waited too tired to settle in our room. …

(Translated by Google) It was my second time going. It is a clean hotel but we waited too tired to settle in our room.
(Original)
ikinci gidişimdi. temiz bir hotel fakat odamıza yerleşmek için yorgun yorgun çok bekledik.

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tais toi et écoute4 years ago on

Google

3/5

(Translated by Google) Simple room, nice to spend a few nights. Except that the air conditioning does not work. Very little interior light. Small nice balcony. …

(Translated by Google) Simple room, nice to spend a few nights. Except that the air conditioning does not work. Very little interior light. Small nice balcony.
(Original)
Chambre à allure simple, agréable pour passer quelques nuits. Sauf que la climatisation ne fonctionne pas. Très peu de lumière intérieure. Petit balcon agréable.

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Jean Nardi4 years ago on

Google

2/5

(Translated by Google) Totally inadequate air conditioning, old hotel that needs to be renovated, wifi does not work in the rooms, insufficient judgment, trivial breakfast. You have what you pay for
(Original)
Area condizionata totalmente insufficiente, vecchio hotel che ha bisogno di essere ristrutturato, wifi non funziona nelle camere, giudizio insufficiente, colazione banale. Si ha per quello che si paga

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Micka Coco3 years ago on

Google

2/5

(Translated by Google) I just came back from chems for a week from June 20 to 27, 2019 I'm super cool my frankly not welcoming neither arrived nor returned not smiling, hotel light basic noise levels the brothel hotel meal not good many people had the diarrhea clogged sink, the cleaning lady taf to tear off phew dust, (mini) nice garden correct swimming pool bar waiting for phew not be in a hurry I would say a note of 8/20 more expensive excursion at the hotel..
(Original)
Je reviens de chems une semaine du 20 au 27 juin 2019 je suis hyper cool mes franchement pas accueillant ni arrivé ni retour pas le sourire, lumière de l'hôtel base niveaux bruit le bordel repas de l'hôtel pas bon beaucoup de gens on eu la diarrhée lavabo bouché, les dame de ménage taf à l'arrache poussière de ouf, (mini) jardin sympa piscine correcte bar attente de ouf pas être pressé je dirais une note de 8/20 excursion plus chère à l'hôtel..

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MAGHLAZI MARIAMA9 years ago on

Google

5/5

(Translated by Google) it is a hotel located in a world of discovery and charm in the center of the medina near the koutoubia and the famous place jamaa el fenaa it feels in harmony everything is nearby, the pool surrounded by greenery and good scents makes us capsize moments of relaxation assured. this weekend was a moment of relaxation and rebirth for me and my friends.
(Original)
c'est un hôtel situé à l’intérieur d'un univers de découverte et de charme au centre de la médina prés de la koutoubia et de la fameuse place jamaa el fenaa on s'y sens en harmonie tout est à proximité, la piscine entouré de verdure et de bonnes senteurs nous fait chavirer des moments de relaxation assurés. ce weekend était un moment de détente et de renaissance pour moi et mes amis.

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Ana Isabel Casado Elices3 years ago on

Google

1/5

(Translated by Google) I would not return to that hotel, for the treatment received, we were waxed in the elevator that was for six people and there were five, more than twenty minutes ringing the doorbell, no case, a man with claustrophobia to give him something, puff the bad while there is no name, giving pathetic blows, they did not give us the complaint sheet, the receptionist a border with the Spaniards, many things that would have no end, because the good thing that I loved Marrakech, very nice lovely people, like our guide.
(Original)
Yo no volvería a ese hotel,por el trato recibido , nos quedamos encerados en el ascensor q era para seis personas y éramos cinco ,más de veinte minutos llamando al timbre,ni caso ,a un hombre con claustrofobia para darle algo ,puff el mal rato no tiene nombre, dando golpes patético,no nos dieron la hoja de reclamaciones,la recepcionista una borde con los españoles, muchas cosas q no tendría fin, pues lo bueno q me encantado Marrakech ,muy bonito la gente encantadora,al igual que nuestro guía.

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Mayte S. F4 years ago on

Google

1/5

(Translated by Google) I do not recommend it in the obscure, it puts 4 star hotel and it does not even reach one.
Dirty, unpleasant staff, cats over food and the ominous breakfast. The only good …

(Translated by Google) I do not recommend it in the obscure, it puts 4 star hotel and it does not even reach one.
Dirty, unpleasant staff, cats over food and the ominous breakfast. The only good thing that it has is the location that you can walk everywhere
(Original)
No lo recomiendo en lo obsoluto, pone hotel de 4 estrellas y no llega ni a una.
Sucio, personal desagradable, los gatos por encima de la comida y el desayuno nefasto. Lo unico bueno que tiene es la ubicacion qie puedes ir andando a todas partes

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Lhassane11 months ago on

5.5/10

(Translated by Google) The location is ideal, the hotel is very close to the Koutoubia and the Jamaa el fnaa square …

Visited in November 2021

Chantal4 years ago on

Google

4/5

(Translated by Google) Hotel ok, very quiet for the rooms. Staff at the top, very nice. Small flat food, not great. I will come back to it very soon …

(Translated by Google) Hotel ok, very quiet for the rooms. Staff at the top, very nice. Small flat food, not great. I will come back to it very soon
(Original)
Hotel correct, très calme pour les chambres. Personnel au top, très agréable. Petit bémol la nourriture, pas génial. J'y reviendrai très bientôt

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Annie Allese2 years ago on

Google

4/5

(Translated by Google) this is the 3rd time that we have come to this hotel
breakfast at will
the rooms are clean …

(Translated by Google) this is the 3rd time that we have come to this hotel
breakfast at will
the rooms are clean
clean pool
clean garden
just a downside for the deckchairs should be changed
and I will return with pleasure
(Original)
c est la 3 ème fois que l ont vient dans cet hotel
petit dej à volonté
les chambres sont propres
piscine propre
jardin propre
juste un bemol pour les transats faudrait les changer
et j y retournerai avec plaisir

Trip typeFamily

Rooms4.0

Service4.0

Location5.0

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Gabriela Pascon3 years ago on

Google

1/5

(Translated by Google) Terrible. I don't recommend it to anyone. Hotel is filthy and disgusting. Breakfast is horrible. Service is ok and location is good but I really do not recommend it. …

(Translated by Google) Terrible. I don't recommend it to anyone. Hotel is filthy and disgusting. Breakfast is horrible. Service is ok and location is good but I really do not recommend it.
(Original)
Péssimo. Não recomendo à ninguém. Hotel é imundo e nojento. Café da manhã é horrível. Atendimento e é ok e localização e boa porém realmente não recomendo.

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dominique rassat2 years ago on

Google

4/5

(Translated by Google) Hotel ideally located. Room with terrace overlooking garden filled with birds. Very calm. Very nice staff …

(Translated by Google) Hotel ideally located. Room with terrace overlooking garden filled with birds. Very calm. Very nice staff
(Original)
Hotel idéalement situé. Chambre avec terrasse donnant sur jardin rempli d oiseaux. Tres calme. Personnel très sympa

Trip typeVacation

Rooms3.0

Service4.0

Location5.0

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Jean pierre potier3 years ago on

Google

4/5

(Translated by Google) Hotel very well located in the city center. Calm, a pity for a little sloppiness in the maintenance of the building. Friendly and welcoming staff (except for a small stocky person in the dining room bordering on politeness)
(Original)
Hôtel très bien situé en centre ville.calme, dommage pour un petit laissé aller dans l'entretien du bâtiment.Personnel sympathique et accueillant (sauf un petit trappu en salle de restaurant à la limite de la politesse)

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alberto conde perez5 months ago on

Google

4/5

(Translated by Google) Old but well located. Good deal
(Original) …

(Translated by Google) Old but well located. Good deal
(Original)
Antiguo pero bien situado .buen trato

Rooms2.0

Service3.0

Location5.0

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Nathalie G.3 years ago on

Google

4/5

(Translated by Google) nice hotel 2 steps from the koutoubia ideally located for strolling on the jemaa el fna square and doing the souk.
the hotel is getting a bit old but you get what you pay for
(Original)
hotel sympa à 2 pas de la koutoubia situé idealement pour flaner sur la place jemaa el fna et faire les souk.
l'hotel prend un peu d'age mais on en a pour le prix que l on met

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Lhassane11 months ago on

5.5/10

(Translated by Google) The location is ideal, the hotel is very close to the Koutoubia and the Jamaa el fnaa square …

Visited in November 2021

Relaxation Laby5 years ago on

Google

3/5

(Translated by Google) Not bad .. the decoration of the rooms a little old but what I liked about the location and the swimming pool which is in front of the koutoubia can be seen directly from it.
(Original)
Pas mal .. la décoration des chambres un peu ancienne mais ce qui m'a plu surtt c la localisation et la piscine qui est en face de la koutoubia on la voit directement depuis.

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Brahim Bouchikhia month ago on

Google

5/5

(Translated by Google) In general it's good
(Original)
En générale c'est bien

Rooms4.0

Service5.0

Location4.0

Claudine Fourcroy3 years ago on

Google

4/5

(Translated by Google) Hotel very well located good home. smiling staff. around the swimming pool om.bragée relaxing pleasant lunch. …

(Translated by Google) Hotel very well located good home. smiling staff. around the swimming pool om.bragée relaxing pleasant lunch.
(Original)
Hotel très bien situé bon acceuil. personnel souriant. autour de la piscine om.bragée détente déjeuner agreable.

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houda ghouma7 years ago on

Google

5/5

(Translated by Google) GREAT !!!! everything is perfect with a breakfast as we really wanted I advise you, really a quiet hotel well placed all the staff very pleasant. …

(Translated by Google) GREAT !!!! everything is perfect with a breakfast as we really wanted I advise you, really a quiet hotel well placed all the staff very pleasant.
(Original)
SUPER !!!! tout est parfait avec un petit déjeuner comme on voulait vraiment je vous le conseil , vraiment un hôtel calme bien placé tout le personnel très agréable.

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joaquin bénavente4 years ago on

Google

2/5

(Translated by Google) Please note, I stayed at this Hotel from 08.19.18 to 08.21.18, rather well and the staff was very friendly, but having booked through BOOKING, I paid the bill on my departure, what a surprise on my return to France to see that they also debited my visa card.. Fortunately, I kept the invoice because they lie by saying that I only paid for the extras (drinks and restaurant).. Booking is currently managing this file...
(Original)
Attention, j'ai séjourné dans cet Hôtel du 19.08.18 aU 21.08.18, plutôt bien et le personnel très sympa, mais en ayant réservé par BOOKING, j'ai réglé la facture à mon départ, quelle surprise à mon retour en France de voir qu'ils ont également débité ma carte visa.. Heureusement j'ai gardé la facture car ils mentent en disant que je n'ai réglé que les extra ( boisson et restaurant).. Booking gère ce dossier actuellement...

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Sebti Mohamed3 years ago on

Google

1/5

(Translated by Google) The staff accés trés Mal his clientelle I left Leave my check in at 2 pm (the porter tells you that he has no room He asks you limit to leave and come back after two hours I told him he has the reservation and persists as what the clientel always keeps as argument, not to mention that his job these to take the luggage of the customers that he does not do if not asking, go to the reception in my systematically give my room and very disgusting dirt everywhere (Blood stain on the bed, blackened bath ... Archie no waiting for 1 hour or more for any request, A nightmare my experience A tip never book here
(Original)
Le personnel acceuil trés Mal sa clientelle je suis partit Faire mon check in a 14 h(le bagagiste te dit qui IL a pas de chambre IL vous demande limite de partir et de revenir apres deux heure je lui dit IL a LA reservation et persiste Comme quoi LA clientel dors toujour Comme argument. Sans oublier que son boulot ces de prendre le bagage du clients qu'il ne fait pas si en demande pas, en me rendent a la reception en ma Donner systematiquement ma chambre et trés degeulasse de la salete partout (tache de sang sur le lit ,baignoir noircis.... Archie nul des delai d'attente de 1 h ou plus pour n'importe quel demande, Un cauchemar mon experience Un conseil ne reserver jamais ici

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Germi Alos3 years ago on

Google

1/5

(Translated by Google) I am with a group of 18 people, we arrived yesterday August 8, and we have all had a bad night because the air conditioning does not work, from reception they send us a technician and says it works well .... We have sweated all night like chickens .... I hope they solve it fast
(Original)
Estoy co un grupo de 18 personas, llegamos ayer dia 8 de agosto, y todos hemos pasado mala noche porqué no funciona el aire acondicionado, desde recepción nos mandan a un técnico y dice que funciona bien.... Hemos sudado toda la noche como pollos.... Espero que lo solucionen rápido

Trip typeVacation

Rooms3.0

Location5.0

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Matthias Bauerschmitt4 years ago on

Google

2/5

(Translated by Google) Is advertised as an upper middle class hotel I can't understand it is way too expensive and at most a middle class hotel in the lower area. The only advantage is the proximity to the center
(Original)
Wird als gehobenes Mittelklasse Hotel angekündigt kann ich nicht nachvollziehen finde es viel zu teuer und höchstens Mittelklasse Hotel im unteren Bereich. Einzigster Vorteil ist die Nähe zum Zentrum

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Jose Fernando Tirado Diaz3 years ago on

Google

3/5

(Translated by Google) Average hotel. In Spain it would be 3 * scraped. But for the days that we have been and the proximity to the medina, well. It is appreciated that it had a pool. …

(Translated by Google) Average hotel. In Spain it would be 3 * scraped. But for the days that we have been and the proximity to the medina, well. It is appreciated that it had a pool.
(Original)
Hotel normalito. En España sería 3* raspada. Pero para los días que hemos estado y la cercanía a la medina, bien. Se agradece que tenía piscina.

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Jose Juan Gonzalez2 months ago on

Google

4/5

(Translated by Google) Well located, very correct service !!!
(Original) …

(Translated by Google) Well located, very correct service !!!
(Original)
Bien situado, servicio correctísimo!!!

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M Jose Zurera4 years ago on

Google

1/5

(Translated by Google) It is a very hackneyed hotel, better maintenance or a little reform would be good. As for its location, it is ideal and it is good to cool off in the pool. …

(Translated by Google) It is a very hackneyed hotel, better maintenance or a little reform would be good. As for its location, it is ideal and it is good to cool off in the pool.
(Original)
Es un hotel muy trillado, sería bueno un mejor mantenimiento o una pequeña reformita. En cuanto a su emplezamiento es ideal y viene bien refrescarse en la pisci.

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Stephane haurie4 years ago on

Google

3/5

(Translated by Google) very good location of the hotel staff very nice evening meal fairly average breakfast ok good value for money but not agree for a 4 star ..... …

(Translated by Google) very good location of the hotel staff very nice evening meal fairly average breakfast ok good value for money but not agree for a 4 star .....
(Original)
très bon emplacement de l hotel personnel très sympa repas du soir assez moyen petit dej correct bon rapport qualité prix mais pas d accord pour un 4 étoiles.....

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Effect Production (Iana Avanti)5 years ago on

Google

5/5

(Translated by Google) I like everything in the hotel: well-groomed territory, swimming pool, small waterfall, turtles, trees, view of the famous Kutumbia Mosque, breakfast ... + location in the historical area of the city, which is called the Medina
(Original)
Все в отеле нравится: ухоженная территория, бассейн, небольшой водопад, черепахи, деревья , вид на знаменитую мечеть Кутумбия, завтрак... + расположение в исторической зоне города, которая называется Медина

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GLORIA2 years ago on

5/10

(Translated by Google) The ubication. It is very central
The hotel staff. Very bad reception since the staff that attended the hotel was very unpleasant and unfriendly. …

Visited in December 2019

Vincent Toutaina year ago on

Google

5/5

(Translated by Google) Great stay and relaxing with a top welcome and great service with a great restaurant we hope to come back as soon as possible kisses to you all …

(Translated by Google) Great stay and relaxing with a top welcome and great service with a great restaurant we hope to come back as soon as possible kisses to you all
(Original)
Super séjour et reposant avec un accueil au top et un service super bien avec un restaurant super on espère revenir au plus vite bisous à vous tous

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Brigitte Royoux4 years ago on

Google

2/5

(Translated by Google) 4 star hotel i will only give 2 pti dej not much FO claim for a yogurt spoon drip dinner not vary little things always the same and dessert apple banana and orange dry cake cup synthetic cream and a strawberry pti and it's a 4 star hotel that fucks guests and the travel agencies say that a great hotel room ok and air conditioning works no maintenance there is much better in Marrakech especially in 4 stars
(Original)
Hôtel 4 étoiles je n'en donnerai que 2 le pti dej pas grand chose FO réclame pour un yaourt cuillère au compte goutte le dîner pas varie peu de choses toujours pareille et dessert pomme banane et orange gâteau sec coupe crème synthétique et une pti fraise dessus et c un 4 étoiles on ce fout des clients et les agences de voyages disent que c un super hôtel chambre correct et clim fonctionne pas aucun entretien y'a bien mieux a Marrakech surtout en 4 étoiles

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Françoise Lafosse4 years ago on

Google

2/5

(Translated by Google) Back to chem with great pleasure after a disastrous stay in 2016 due to the management who was in place. I found the good atmosphere that I had known for 25 years the smiling and friendly staff clean hotel yes
I repeat clean, nice staff, the reception listens thank you bouchra and fatimezara, thank you also to wafa who brilliantly manages all the little hassles only black point the unpleasant fram manager not present and who sends people to the roses
Too bad the hotel is aging and would need a refurbishment it would be a little gem and also review the menus
(Original)
Retour au chem avec grand plaisir après en 2016 un sejour désastreux dû a la direction qui etait en place .j aie retrouvé la bonne ambiance que je connaissais depuis 25ans le personnel souriant et sympa hotel propre oui
je répète propre, personnel gentil ,la reception a l ecoute merci bouchra et fatimezara, merci aussi a wafa qui gère avec brio tous les petits tracas seule point noire la responsable fram désagréables peu présente et qui envoie les gens sur les roses
Dommage l hotel vieillit et aurait besoin d une remise a neuf ce seraitun petit bijou et aussi revoir les menus

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Lyes Belouizdad5 years ago on

Google

5/5

(Translated by Google) beautiful hotel very clean.the spacious and comfortable rooms with air conditioning.personal available and excellent value for money.tres well located between the old town and the modern.
(Original)
magnifique hotel très propre.les chambres spacieuses et confortables avec climatisation.personnel disponible et excellent rapport qualité prix.tres bien situé entre la vieille ville et la moderne.

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Sylvie Lepoivre6 months ago on

Google

3/5

(Translated by Google) Do not expect too much for the correct price without more …

(Translated by Google) Do not expect too much for the correct price without more
(Original)
Ne pas s attendre à trop pour le prix correct sans plus

Rooms3.0

Service2.0

Location5.0

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jrome ben3 years ago on

Google

4/5

(Translated by Google) nice hotel very quiet ideal to rest, the spa I recommend enna exellente masseuse, city center, limit even no taxi needs …

(Translated by Google) nice hotel very quiet ideal to rest, the spa I recommend enna exellente masseuse, city center, limit even no taxi needs
(Original)
hotel sympa tres calme ideal pour se reposer,le spa je vous recommande enna exellente masseuse,centre ville ,limite meme pas besoins de taxi

Trip typeVacation · Solo

Rooms4.0

Service4.0

Location5.0

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GLORIA2 years ago on

5/10

(Translated by Google) The ubication. It is very central
The hotel staff. Very bad reception since the staff that attended the hotel was very unpleasant and unfriendly. …

Visited in December 2019

Hassan Firdaoussi5 years ago on

Google

1/5

(Translated by Google) A poor booking hotel should review its position towards this kind of hotel which does not deserve more than two stars, lack of professionalism for the catering staff, …

(Translated by Google) A poor booking hotel should review its position towards this kind of hotel which does not deserve more than two stars, lack of professionalism for the catering staff,
a waiter eats in the buffet in front of the customers in addition he speaks aloud, breakfast is very limited for a four star hotel, room towel damaged, in a word booking should eliminate this kind of hotel in its site, otherwise, booking customers will have to search other competing sites
(Original)
Un hôtel médiocre booking devrait revoir sa position envers ce genre d'hôtel qui ne mérite pas plus de deux étoiles, manque de professionnalisme pour le personnel de restauration,
un serveur mange dans le buffet devant les clients en plus il parle à haute voix, le petit déjeuner est très restreint pour un hôtel de quatre étoiles ,serviette chambre abîmée ,en un mot booking devrait éliminer ce genre d' hôtel dans son site,sinon les clients booking seront dans l'obligation de chercher dans les autres sites concurrents

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Jarosław Augustyniak5 years ago on

Google

4/5

(Translated by Google) It is quiet and good service.
As well as good food.
I cleaned the room daily. …

(Translated by Google) It is quiet and good service.
As well as good food.
I cleaned the room daily.
Close to a well-kept park, also very close to restaurants and cafes.
(Original)
Jest spokojnie I dobra obsluga.
Jak rowniez dobre jedzenie.
Czysto I codziennie sprzatane pokoju.
Blisko do zadbanego parku,rowniez bardzo blisko do restauracji i cafejek.

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Fernando Henriques3 years ago on

Google

3/5

(Translated by Google) Hotel acceptable. It will have 2.5 to 3 European stars ... But it is well located, clean and safe. …

(Translated by Google) Hotel acceptable. It will have 2.5 to 3 European stars ... But it is well located, clean and safe.
(Original)
Hotel aceitável. Terá 2,5 a 3 estrelas europeias... Mas é bem localizado, limpo e seguro.

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Outb Hicham5 years ago on

Google

1/5

(Translated by Google) Hotel
Weak service
Room not compatible with those on the web …

(Translated by Google) Hotel
Weak service
Room not compatible with those on the web
Room not equipped
Poor reception
Shower accessory not available
Empty cooler, not even a bottle of water
Would say a hotel off scale
Bad smells on enape and towels
(Original)
Hotel
Service faible
Chambre non compatible a ceux sur web
Chambre non équipée
Accueil médiocre
Accesoire douche non disponible
Glacière vide même pas une bouteile d'eau
En dirai un hôtel hors échelle
Mauvaise odeurs sur enape et serviettes

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João Soaresa year ago on

Google

5/5

(Translated by Google) Beautiful pool,good food and comfortable rooms.
(Original) …

(Translated by Google) Beautiful pool,good food and comfortable rooms.
(Original)
Bela piscina,boa comida e quartos confortáveis.

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Marc Hamacher3 years ago on

Google

3/5

(Translated by Google) For a long weekend we were satisfied.
Good location and cheap.
Unfortunately, in our room was a little mold. …

(Translated by Google) For a long weekend we were satisfied.
Good location and cheap.
Unfortunately, in our room was a little mold.
(Original)
Für ein langes Wochenende waren wir zufrieden.
Gute Lage und preiswert.
Leider war in unserem Zimmer ein wenig Schimmel.

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gaelle simonneau7 years ago on

Google

3/5

(Translated by Google) hotel a little sad in November ... olive-colored sponge paintings in the rooms ...
too bad that Amina does her massages with so little interest for her clients …

(Translated by Google) hotel a little sad in November ... olive-colored sponge paintings in the rooms ...
too bad that Amina does her massages with so little interest for her clients (walkman on her ears, she answers the phone which rings in our ears during the massages), the staff is unwelcoming, not very smiling,
fortunately, it is right in the center, you can go to town, come back, leave whenever you want...
and the swimming pool is heated to 29°
(Original)
hotel un peu triste au mois de novembre...des peintures à l'éponge couleur olive dans les chambres...
dommage aussi que Amina fasse ses massages avec aussi peu d'intêret pour ses clients (baladeur sur les oreilles, elle répond au téléphone qui sonne dans nos oreilles pendant les massages), le personnel est peu accueillant, pas très souriant,
heureusement, il se trouve en plein centre, on peut aller en ville, revenir, repartir quand on veut...
et la piscine est chauffée à 29°

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metivier brigitte5 months ago on

Google

4/5

(Translated by Google) There is no mini fridge in the rooms.
(Original) …

(Translated by Google) There is no mini fridge in the rooms.
(Original)
Il manque un mini frigo dans les chambres

Rooms3.0

Service4.0

Location5.0

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0000 000005 years ago on

Google

1/5

(Translated by Google) Renault Mitte room for it except for the proximity of the place Jamâa Lafna nothing interesting even the swimming pool no food disgusting a server very very con unhelpful he stops not look at our plates and talks to all his colleagues on the customer Desjardins pitiful the rooms dilapidated earthenware sink leaky bathroom that leaks the bath you can not take a bath The balcony room I do not recommend anyone who wants to come on vacation weekend me in Marrakech to choose the hotel chems even the Formula 1 or the first class and cleaner
(Original)
Renault Mitte chambre pour it à part la proximité de la place Jamâa Lafna rien d'intéressant même la piscine nuls la bouffe dégueulasse un serveur très très con non serviable il arrête pas de regarder nos assiettes et parle à tous ses collègues sur la clientèle Desjardins pitoyable les chambres vétuste faïence casser lavabo qui fuit bidet qui fuit la baignoire on ne peut pas prendre un bain Le balcon salle je déconseille toute personne qui veut venir en vacances moi weekend à Marrakech de choisir le chems hôtel même le Formule 1 ou le première classe et plus propre

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joelle marre3 years ago on

Google

5/5

(Translated by Google) We had an excellent stay spacious and comfortable rooms the terrace ideal place for lunch or dinner facing the koutoubia very nice staff …

(Translated by Google) We had an excellent stay spacious and comfortable rooms the terrace ideal place for lunch or dinner facing the koutoubia very nice staff
(Original)
Nous avons passé un excellent séjour chambres spacieuses et confortables la terrasse endroit idéal pour déjeuner ou dîner face à la koutoubia personnel très gentil

Trip typeVacation

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Alain Dahan3 years ago on

Google

5/5

(Translated by Google) It is clear that this hotel would need to be renovated, however its place is ideal to enjoy at all times this majestic Medina.
Yes the Chems is a hotel where we find the silence .....
(Original)
Il est clair que cet hôtel demanderait a être rénové, néanmoins son lieu est idéal pour profiter à tous moments de cette majestueuse Médina....
Oui le Chems est un hôtel où l'on retrouve le silence.....

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Farid MA2 years ago on

Google

4/5

(Translated by Google) Hotel not bad for the price, clean. Breakfast summary but for the price we will not complain. …

(Translated by Google) Hotel not bad for the price, clean. Breakfast summary but for the price we will not complain.
(Original)
Hôtel pas mal pour le prix, propre. Petit déjeuner sommaire mais pour le prix on va pas se plaindre.

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Brigitte Hudler3 years ago on

Google

5/5

(Translated by Google) Good location near the medina. Very clean quiet. Breakfast varied and adequate. Staff friendly and helpful. …

(Translated by Google) Good location near the medina. Very clean quiet. Breakfast varied and adequate. Staff friendly and helpful.
(Original)
Gute Lage nahe der Medina. Sehr sauber ruhig. Frühstück vielfältig und ausreichend. Personal freundlich und hilfsbereit.

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Jenaro Rodriguez2 years ago on

Google

3/5

(Translated by Google) Well located, normal buffet breakfast, acceptable restaurant, but the rooms are not very good …

(Translated by Google) Well located, normal buffet breakfast, acceptable restaurant, but the rooms are not very good
(Original)
Bien situado, el desayuno tipo bufet normal, restaurante aceptable, pero las habitaciones no son muy buenas

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Michelle2 years ago on

6/10

(Translated by Google) The location.
Everything is to be redone, to be restored from top to bottom, too degraded.
Mediocre breakfast. …

Visited in November 2019

tanerhort mohameda year ago on

Google

5/5

(Translated by Google) Hotel which is in a wonderful, very peaceful location.
(Original) …

(Translated by Google) Hotel which is in a wonderful, very peaceful location.
(Original)
Hôtel qui se trouve dans un emplacement formidable très tranquille.

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Michelle2 years ago on

6/10

(Translated by Google) The location.
Everything is to be redone, to be restored from top to bottom, too degraded.
Mediocre breakfast. …

Visited in November 2019